My first Yelp review! First, I've been riding the various bus companies for 4 years straight, and I have for 4 years been a patron of NAC SKI. Other buses I've ridden are Snowbomb, Bay Area Ski Bus, and Ride Lake Tahoe.
I have to say that of all the companies, I prefer NAC SKI. Everyone needs to understand that NAC SKI is the lowest priced option almost every time, so keep in mind that you get what you pay for. I personally hate driving and all the hassles associated, so my perspective is purely a comparison to other bus companies. They all provide pretty much the same service, but I'll boil it down to a few keys that set each apart:
- Tour lead: The early years, NACSKI had very good tour leads who really felt like your friend. These days, most (not all) feel like they're just there to administrate. Now unless a warm and fuzzy tour lead is a requirement, I'd say NACSKI does the job just fine.
- Bus driver: This guy/gal can really make or break a trip. Once I got a driver who must have been a newbie (see reviews by Yanic B. and Ryan W.), and it was a royal nightmare. I never saw that driver again, and thank God for that. On the flip side, NACSKI does have one longtime bus driver who is golden. I should know his name by now, but he's a big guy with a European accent. Awesome. Drives quickly, puts on chains almost as fast as the CHP. I tip him every time. I'm a cheap guy, so that's saying something.
- The bus: NACSKI sometimes gets a nice bus, sometimes it's really basic. Bay Area Ski Bus has nicer buses, but you are paying quite a bit more. They've done a better job in recent years of reminding people not to use the bus toilet unless absolutely necessary. This has definitely helped. The DVD players and TV are also hit or miss. For me this isn't a big deal (remember, cheap fare=cheap bus). I'm just happy to have 4 hours to relax.
- The food: NACSKI doesn't stop for food. This is all fine by me. My opinion is if I can get back in the Bay Area one hour earlier, I can find much better food myself. I don't understand some of the reviewers whining about NACSKI getting cheap on the onboard food and water. Did they ever promise meals and refreshments? To me, the Clif Bars, water, coupons, prizes, etc, are all perks. These were all from sponsors, and we are in a recession. Yes the other companies have food onboard, but you're paying for it, genius.
- Quality of Service: The majority of the time I have had no complaints. They do listen to their customers via the survey tool. I can personally attest, as a long time customer, I have seen many changes in their service as a direct result of customer suggestions. I realize a lot of complaints here are regarding rentals. What I've told my friends who need to rent is to rent in the Bay Area, not at the resort. The hassle and time lost at the resort are simply not worth it.
- Timeliness: Only on rare occasions does NACSKI depart late where it is THEIR FAULT. Those reviewers who complain about getting to the resort late because of inclement weather are really morons. A few times the bus was late due to passengers not being on time. Lately I've noticed they started leaving people behind if they lag. To this I applaud NACSKI. The rest of the bus should not suffer if 1 or 2 idiots don't understand 5am pickup and 4pm departure. A few times we were late because the bus driver didn't know how to put on chains. These were rare occasions and I hope NACSKI makes snow chain training mandatory for all their drivers.
Conclusion
There are some disaster reviews of NACSKI. I will not deny them because I have had the (mis)fortune of experiencing some of them myself. You should keep in mind that these are single instances. Over 4 years and many bus rides, I can safely say that chances are, you will have a positive experience. At the end of the day, for less than $90, you get:
- To wake up at the front entrance to a ski resort
- Sit back and relax for 4 hours on the way there and back
- Spare wear and tear on your car
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