Exceptional Service From Start to Finish I cannot recommend…read morethis passport company highly enough. What could have been a stressful, time‑sensitive situation turned into an incredibly smooth and reassuring experience thanks to their outstanding team. From the very first interaction, it was clear that this company genuinely cares about its customers. They went above and beyond at every step, communicating clearly, moving quickly, and making sure no detail was overlooked. Their professionalism and efficiency were impressive--but what truly set them apart was the people. Special recognition goes to Jamie, Samantha, and Gustavo, who were nothing short of phenomenal. Jamie was incredibly responsive and proactive, always one step ahead and making sure everything stayed on track. Samantha brought warmth, clarity, and patience, answering every question thoroughly and ensuring I felt confident throughout the process. Gustavo tied it all together with exceptional follow‑through and attention to detail, making sure everything was executed flawlessly. It's rare to find a company where competence, urgency, and genuine kindness all come together so seamlessly. This team didn't just meet expectations--they exceeded them in every possible way. If you're looking for a passport service you can truly trust, especially when timing matters, look no further. This company is the gold standard, and Jamie, Samantha, and Gustavo are absolute rock stars! Highly, highly recommended.

Process went smoothly and they answered any questions as needed. They were able to expedite my…read morepassport without having to personally stress about the steps needed to ensure that. Would definitely recommend this business and the staff is very helpful and kind. Thank you so much!

Thinking of a trip to China? Well, we're planning a trip in 2026. Only after making an online…read morebooking deposit for a trip did I realize that the difficult part is securing a China visa. Further learned that for persons born in China "territories." ie, Hong Kong and Taiwan, the visa application process is much more complicated. Googling China Visa applications resulted in a lot of information. Too much information, in fact, that caused me to think that the process may be futile. Indeed, a HK-born friend who underwent the process decided to cancel her China trip because of these complications and hassles. I was confused and dismayed. Wife suggested I contact our decade-long travel agent, Eva Ho of LL Travel in Milpitas. I didn't realize they provide this service. Since her office is nearby, I decided to do it the old-fashion way and meet with her in person, without going through all the back & forth of texts and emails. So glad I did. Explained to her my situation and she guided me to locate documents that she would need to optimally prepare our Applications. Eva made copies in her office, took a photo of me (I submitted my wife's via email, following her guidance for photo-taking), started filling out our online applications, and took possession of our USA Passports. That was a Tuesday afternoon. A week later, on a Friday, I had our Passports back in hand, containing 10-year China Visas, when I picked them up at her Milpitas office. Took 7 business days. In fact, the visas, as stamped, were issued in exactly one week. The beauty of this smooth & quick process: -- White-glove treatment from start to finish -- All inclusive service: filling application, taking photos, copying, etc. -- L L Travel office is conveniently located in central Milpitas, across from Taiwan Culture Center -- Eliminated all the stress and worry of process -- Eliminated the need to make two trips into China San Francisco - Consulate (eats up more than half a day each) -- Eliminated the expense and risk of sending Passports through mail/Fedex (if through other non-local Visa Service provider) -- Leverage visa expertise of a person who has done the process countless times -- Visa application may be submitted before the 90 days of a China trip -- Eva & Julie speak English, Mandarin, Cantonese, and Vietnamese. They also handle Vietnam visas -- Fee for service + China Visa is a very reasonable $300 (Visa fee is $140 alone). Other online place/s charge as high as $632 + Fedex fees -- Lesson: sometimes it's best not to do it ourselves online. Pay for the guidance/service of an expert. If you're in Silicon Valley/SF Bay Area and need a China Visa, contact Eva Ho or business partner, Julie Lam, of LL Travel, to arrange an appointment. Eva@LLTravel.us Julie@LLTravel.us

My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

Excellent service! They were so helpful in getting my tourist visa sorted out. Well worth the fee…read moreto not have to worry.

Very quick to response. Helped us fill out the applications, which can be confusing. Quick easy…read moreprocess. Visas came back with no hassle.

I've booked to Asia a couple of times with Emily Lam. Least to say- you definitely should do so…read morewith her. She's absolutely amazing and is so sweet in accommodating any questions you have. Definitely great price point as well !

Just called to see if I could get a quote for an anticipated trip to Asia, gave her the dates and…read moreall she said was "the date you want to go is all full, sorry. I would recommend checking Cathay Pacific." I'm thinking really? I call travel agencies so I can get other options and better rates, and telling me to check an airlines website was not helpful at all. Sorry. The only reason why there's two stars is because she did mention that flights from HK to Shanghai are cheap relative to other airlines. Bleh.... probably wouldn't try here again...

My partner and I went down to San Jose (from Oakland) to specifically speak to a travel agent…read morefamiliar with Vietnam and Thailand. We met with Biksee Du (Bich Tho) @ Signature Travel and Tours. We shared our specific travel plans including destinations that we wanted to visit, and our other travel needs. She reassured us that she could create a very good itinerary, and that if her staff listed hotels that we didn't approve of, we could trade them for the accommodations we preferred. Biksee stated that she would get back to us, but several days passed without any word. We attempted to text and to call her personal cell but did not get a response. Finally we were able to speak with her. Then we received an itinerary by email. Several of our destinations were missing! We called Biksee and texted her, requesting that she get back to us but she never returned our call or text. WE DO NOT recommend using Signature Travel and Tours.

Great travel agency and Bikcee is wonderful to work with! She's helped me with my Visas and booking…read moreover seas and is professional, knowledgeable and tries to get us the best price! Thank you for helping me book my family vacations stress free!

Excellent customer service and I was able to get my visa completed in a timely manner for my trip…read moreto Vietnam. I had my passport stolen 2 weeks before my trip and once I spoke with Van, she assured me I can redo my visa within a week. Highly recommend!

Quick and responsive! A+ in all categories. They even take the time to answer questions over the…read morephone.

If you are planning a trip to Vietnam, look no further than US Tours. I cannot recommend this…read moretravel company highly enough. I came to Hoa, the company's owner, with nothing more than a vague wish list of places I wanted to see and a budget. What she handed back to me was a masterfully curated itinerary that far exceeded anything I could have imagined on my own. Every destination -- Da Nang, Hoi An, Ba Na Hill, Can Tho, and Ho Chi Minh City -- was thoughtfully woven together into a seamless journey that felt both effortless and unforgettable. What truly sets Hoa and her travel agency apart is her deep, firsthand expertise in Vietnam. Her relationships with local vendors, restaurants, hotels, drivers, and tour guides across every region of the country are extensive and clearly built on years of trust. Every hotel she selected for us was exceptional, every driver was punctual and professional, and every tour guide brought each destination to life in ways that a guidebook simply cannot. You can feel the difference that genuine local knowledge and strong affiliations make at every step of the trip. Hoa's attention to detail is second to none. From the moment we landed to the moment we departed, everything was handled. We never once had to worry about inter-city flight check-ins, transfers, or logistics -- it was all arranged in advance and executed flawlessly. That level of professionalism gave us the freedom to simply be present and enjoy every single moment. This was, without question, the finest travel experience of my life -- more than we could have hoped for. In fact, we are already planning to return to Vietnam to explore the northern cities, and there is no question that Hoa will be the one making it happen. If you want a Vietnam trip that is personal, polished, and perfectly planned from start to finish, trust Hoa. She will not just meet your expectations -- she will completely redefine them.

Need your VISA done quick? This place is a definite go-to. I forgot to get my visa done and was…read moreadvised to come here from friends and family, for $70 - my visa was done in a matter of three business days. This place saved me so much time and money, I would definitely recommend!

Excellent coordination and smooth service. I had already completed my own application and used…read moreDaniel strictly for passport handling and submission. We met in Milpitas for both drop off and pick up, which made everything convenient. We stayed in contact through WeChat the entire time, and communication remained steady. There were no issues at any stage. We received our passports back safely and secured 10 year visas. 配合非常顺畅，服务也很稳。我自己完成了申请流程，只使用 Daniel 的递交和取件服务。我们在 Milpitas 见面完成护照的交接，来回都很方便。整个过程通过微信保持联系，沟通一直很清楚。没有出现任何问题。最后顺利拿回护照，也成功拿到十年签证。

服务很到位。步骤安排清晰，我完全不用去领事馆排队，也不用来回跑。刚交护照时有些顾虑，但处理过程很稳妥，最后顺利拿回。签证成功获批，拿到十年签证，全程轻松省力。…read more From start to finish, everything felt structured and efficient. No standing in line, no second trip to the consulate. I was cautious about handing over my passport, but the handling was careful and professional. We received our passports back without issues and secured 10 year visas. It was straightforward and stress free.

A last minute business trip to the EU came up, and my passport was expiring in a month. Ruh roh…read more For those that don't know, Schengen Visa requirements state that your passport has to be valid for three months from your departure date from the EU. Even expedited service on the US gov website stated it would take 2-3 weeks. Casto Travel to the rescue! I literally had one week to get my passport renewed (Monday to Monday). Linda not only got me sorted, but also helped me re-take my passport photo on the spot. Had I not mistakenly slipped up on some paper work, I would have had my passport in two days. Instead, everything was ready and good to go within four days. Amazing. I spent probably a maximum of 15min there for the initial paperwork. I don't expect to be renewing/applying for passports often - but I'll definitely be sending folks to Linda. A+, would renew again (in 10 years).

If you need a passport fast, this is the spot. Linda was so helpful and kind I think I called her…read morelike 3 times in one day and she answered every time being super helpful. She was very flexible with meeting times. I needed a passport ASAP for a trip I'm taking in August and she sent me a detailed email stating everything I needed. I went to get everything in the envelope at the post office and Linda sent it out to me. A couple days later I received a call saying my passport was ready for pickup. I 110% recommend this place to anyone looking for a quick way to get a passport! Thanks Linda you the best!