Naan & Kabob Location: 1780 Markham Rd, Scarborough, ON M1B 2W2.
Unethical Business Practice - Puffery - False Misleading Advertisement - Deceptive Marketing Practices - Bait and Switch
Placed an order for pick up over the phone on Jun 19 2022, after viewing their website for one Sultani Din, and one 10 piece Mantu. I paid $33.88 CAD for my meal, which didn't even include a drink. This was a single platter with Mantu, enough for one person. But, this didn't even fill me up. They've cut down on the portion sizes, and charge you twice as much. Not worth it in my opinion.
Most importantly, if you look at their website, they advertise Sultani Din, with carrots and raisins, and my meal did not have any. So, when I called to inquire about why so, I was told by the manager that it was an additional cost of $1.99, and this was not disclosed to me on their website. But clearly it was advertised as such. They used 'Puffery' to make their dish look really nice with the carrots and raisins but it did not meet my expectation when they hit me with the bait and switch. This felt like the uppercut in a boxing match and having to deal with the ethical principle of being scammed by this restaurant. The manager clearly knew about it and told me that he brought it up with marketing, but since they've already printed out the menus, they haven't changed it. How is this fair to a customer? Why is this any of my problem? I should have been given carrots and raisins on my meal like advertised. I'm sorry, I'm not cheap, I paid for a meal that was highly presented on their website, but they did not deliver that expectation.
What really got to me was the fact when I told the manager about my situation, and tried to reason with him; he brushed me off by making it seem like its perfectly normal to get scammed, that I was an insignificant matter, and nothing he can do about it. That's why I've decided to voice my concern here on Google and on BBB so others don't have to go through what I did.
This is considered false and misleading advertising as they show the carrots and raisins on their website for Sultani Din, but not for any of the other meals. This practice should be stopped. I paid $33.88 for my meal which clearly shows carrots and raisins which I did not get. Either N&K change the picture on your website to indicate normal rice and not carrots and raisins for Sultani Din, or you serve up carrots and raisins as part of the dish as you've advertised on the website.
Not to mention, they are operating a business in Ontario, not Afghanistan. The Competition Act prohibits misleading advertising. The Competition Act (the Act) is the primary federal statute in Canada that prohibits false or misleading advertising or deceptive marketing practices.
I would suggest you to try a restaurant called Kandahar Kabab located at 2307 Markham Rd, Scarborough, ON M1B 2W3. Just a few blocks north on Markham Rd, not far from N&K. They have Afghan food just as good for reasonable prices and better portion sizes per dish. At least I get my carrots and raisins with my meal without having to be robbed of $1.99 when I'm already paying $33.88. It's not even about the money, its the principle of getting what you paid for without getting scammed.
***If anyone has an issue with any establishment, please write a complaint or leave a review with the Better Business Bureau. As well as on Google and Yelp! But, YOU have to check Google reviews, because they filter out reviews, and so your review might not show up. That's why you should also review on Yelp! It really helps customers make an informed decision regarding a business.
I DO NOT RECCOMMEND THIS RESTAURANT. 0 Star if I could.
I've attached pictures for the Desktop version and Mobile version of the menu from their website, which clearly show carrots and raisins on Sultani Din but nothing on my meal. Instead it's an extra $1.99 when I paid $33.88 for carrots and raisins that were clearly advertised as such. SCAMMED by N&K.
***I also noticed that my review was not showing up on Google. Not sure if Google is participating in helping businesses SCAM hard working people. But this review should be visible for all to see.*** read more