I should have read reviews before making an appointment here. Please read this one. Yes, the salon is clean (other reviews), but that is the last positive thing said here. My first visit, March 2022, was "OK" at best. I was not greeted when I entered on time for my appointment; I sat & waited 20 minutes without a word from anyone. I didn't see bottles of polish, as is typical, to choose my pedicure color, so I simply sat & waited. When the nail tech finally called me to a chair & I hadn't selected a color, she explained that the polish color "is the jars of powder". The "powder" situation was new to me, & I needed few minutes to select.
The pedicure "treatment" was mediocre, & when slipping on my sandals, several nails rubbed; the polish had to be cleaned & redone. My nail tech was sweet, but because she started 20 min after my scheduled time, a slight delay to select a color, & mishaps in the polish process, I did not have time for a manicure as I had a schedule to keep. I asked the tech to trim my cuticles, & I was out the door (sad face here :(
Thinking we all need a 2nd chance, I scheduled a 2nd appt at N Spa Nail May 19th, mani/pedi again. While waiting I saw "books" on the table with nail sample colors. The nail tech (same sweet gal as my 1st visit) retrieved several bottles of polish for me & I finally selected one. Early into my pedicure, the nail tech asked me to wait a few minutes while she used the restroom. The wait seemed long, & I later learned why. While she was gone I noticed old polish on my nails that had not been removed (would she have painted over it?) and a few other nail issues. I pointed these out when she returned, which she remedied, and moved along quickly to the polish-- NO lotion, NO leg or foot massage; NO hot towel wrap like previously; NO, NO & NO.
As the toe polish dried, she began the manicure in the same chair rather than at a hand station (several were available). She trimmed my cuticles "dry" & when I questioned the process, she said that my cuticles weren't bad, & she could take care of them dry. Truth be told, my cuticles are always a mess -- my main reason for an occasional manicure, because I can't trim them myself. She finally moved me to a hand station, filed the nails & began painting. Wait! Now I realize: NO soaking of the cuticle to soften for trimming; NO hand & arm massage with lotion; NO time to find the color I requested, "Bubble Bath" (a basic neutral all salons have. She said she couldn't find it, & would "this color" be okay?) As I processed all the shortcuts in both the pedicure & manicure, I questioned her about the situation. She told me that when she used the restroom, the salon owner took her aside, told her my appt was taking too long, & to cut these corners. I was FURIOUS! I did not blame my nail tech, but was furious that the owner told her to cut these corners, but charge me full price. She had already started polishing my fingernails & could sense my rage. She apologized over & over, and she sincerely hated that my experience was so awful. She said that she would remove the polish, use lotion, and start the polish over. NO thank you! I told her that I would like to speak to the owner, but she said the owner had left for the day. I told her that I did not intend to pay the full price for the service, & I asked for the owner's phone number -- not the salon number. Very embarrassed by the situation & continuing to apologize, she painted my fingernails. Usually, before painting, the nail tech allows the client to pay for services & get their car keys out of their purse, so that clients aren't fumbling in their purse for money, credit cards, & keys with freshly painted nails. But not today. I managed to get cash out of my wallet to tip my nail tech -- this situation was not her doing, but the owners. She tried to refuse my cash tip, but I insisted. However, I insisted on a discount on the services, which was discounted $5.00 -- a whole $5.00 discount for my complete aggravation, frustration, & waste of my time. I think the entire appointment should have been comped. After I left, I was frustrated with myself that I actually got out my credit card & paid any amount at all. And, yes, my fingernails were a mess before I ever left the salon from fumbling in my purse. (Can you sense steam coming from my ears?)
A few days later (a cooling off period needed), I called the owner's phone several times, which she didn't answer. I called the salon's number, and asked to speak with Nong, the owner; the person who answered said, "She's busy". When I asked when is a better time to call or would she return my call, she said, "She's busy, for like the whole day." A phone conversation might have saved this scathing review, but I guess no time for proper services & no time for a phone call. I will not return. read more
