I talked to the manager TODAY (9/28/26) because after leaving a poor rating, I continued to call/email NUVA Smile to ask to meet. That was in JUNE, 2026. It is now the end of September. So when I canceled my 6-month appt, I asked again to meet with the office manager and to receive all of my records. I was obliged.
When MAUREEN advised me to come back to her office to speak, I closed the door and when I turned around and sat down, MAUREEN (she wouldn't give her last name - but she's the miserable-looking, tight-lipped woman who's sitting at a separate desk behind the counter) stood behind her desk, hands on her hips and said, "And what do you want today?"
Really?
MAUREEN was rude.
MAUREEN is dismissive.
MAUREEN told me it wasn't my right to give a bad review.
MAUREEN said that she only expects positive reviews.
MAUREEN advised that she didn't meet with me because she didn't want another poor review.
MAUREEN is a poor excuse of a manager. It shows in her stance and effect.
MAUREEN said that she didn't believe the dentist I complained about gave me poor service because -
1. The dentist has over 20 years of experience;
2. Maureen didn't witness it;
3. I was the only person who had a problem with the services;
4. I just want to argue!
Further, MAUREEN admitted that she wasn't concerned about me being a customer because she's been managing for over 50 years. And then MAUREEN dismissed me, talked over me - never sat down - and said the only thing she wanted to talk about was my son's copay.
Truly, if you want to entrust your care to an entity that cares about you as a whole person and NOT just the copay, positive feedback and staying in your place, pass by this poor excuse for dental service in Westmont, NJ. Go to Dollar Tree - which is next door - instead. You'll receive better service and more accountability.
Funny I can't find my original opinion on their poor service! But it doesn't dismiss how AWFUL their leadership is!!! read more