On August 7th, I,, was scheduled for an MRI of the brain. During the preparation process, I was…read morecalled in by a nurse (or staff member) to have an IV line inserted. While she was attempting to insert the IV, I experienced an immediate and severe nerve pain--a shock-like sensation radiating to my middle finger. This pain has persisted since that moment, accompanied by tingling and discomfort. The nurse remarked that she had never encountered such a reaction before. She made multiple attempts to insert the IV, and during one of these attempts, the nerve pain occurred. Since then, I have continued to experience ongoing symptoms.

Just an update as per Steve K response to my review to call to discuss further…read more I m doing this to protect other patients of the ongoing misleading hidden fees they are charging for services without telling the patients. And giving you the impression it is a copay n just sign the Pin pad. Someone returned my call. Said she will have someone from the Rockland location call me back to discuss further. A Teacy Lia called and upon my explanation I was giving since 9/3, she said, I already signed for the service n cannot refund me my money. She can make a note in my file I do not wish thst service. When I reacted, she then said, oh, I said I will see what I can do. Lies, lies, lies. She is claiming no one will never mislead me there. Am I a fool to be stressing myself out for a refund if I agreed and understand what I am signing for. Once again I explained to her, I signed because I asked the question if I have a copay n the rep said , " yes" $40.00 sign the pin pad. Unfortunately, we trust these ppl without double checking to make sure no hidden information. I thought I m signing to acknowledge a copay not an additional service that my insurance does not cover. I dont need any additional services. I m clean. Tracy was rude to me n told me I am lying on her staff. And she bluntly refused to give me my refund. She said, I can take a lawyer if I find one to represent me. Upon arguing with her, she slammed the phone down on me. Yep, this is the type of service you get after your money is being taken from you wrongfully... She even said, you dont need to come back here for the service. Yes, these are the kind of people LHR have on their team to give customers service/patients satisfaction.... I hope people are reading my reviews n make wise decisions. Do not sign anything without checking. Copay ask them to bill you. I learned my lessons. I will never pay anyone again copay. I will let them bill me because what the employee s of LHR in Rockland is doing to patients. Not telling us the truth. This location are misleading patients. Not sure if it is a requirement how to approach these additional services to get money from patients. 18 Squadron Blvd, New City. Do not trust them. Nice workers, but there is something behind that nice approach that patients are being mislead by. Be smart, n wise. Do not sign anything without reading or questioning. I might not get my money back as stated rudely by Tracy Lia; But thr this review i will save a lot of $40. Dollars from being taken innocently from patients.

The customer service was super. I did have to wait but overall they were nice. The place is cleanread more

I was cancelled on twice and my phone calls were often not returned for a few days. Then, after…read moreconfirming three times that they were in network with my insurance, I was billed by my insurance immensely as apparently they are out of network. Very creepy lighting and was uncomfortable being there by myself. Did not allow anyone in with me.

My daughter needed an x-ray before seeing her pulmonologist but I didn't know I needed an order…read morefrom the doctor. Jemima, a wonderful woman who works at the front desk, physically went to Pulmonology for me to get the order. She then checked us in and brought me the forms to sign. She told me not to get up because I was holding the baby. I am blown away by the kindness and helpfulness so I just needed to write a review of it.

I was at Bergen Imaging this past week for my annual mammogram and as usual, I can honestly say…read morethat I would never go anywhere else for it as I am treated royally, the staff is excellent and they are a group of sweethearts. If you need a mammogram this is the palce to go for it.

I cannot say enough great things about Bergen Imaging. I have been coming here for years. The…read moreentire team is professional, kind and thorough. Toni is very patient-focused, thorough, and caring. Simply put, Dr. Petti is an outstanding physician with the best eye!

Poor scheduling, service, and rude staff…read more December of 2022 I switched to a gynecologist who was at Englewood hospital. The physician was great and suggested the hospital for my mamo services. She also recommended that I have an ultrasound as well since I have dense breasts. Called this location and it was difficult to schedule my appointment. Arrived for my appointment time and I had to wait. Even though I had a RX for mamo/untrasound and scheduled it that way, I was told that I would have to come back later after lunch for my ultrasound. There was a woman crying in the clinical area since her test results showed something and she was being sent to another location immediately to see the specialist. This stranger was so upset about the test results and having to go to the hospital or another location. I was not happy about the rudeness of the staff and the fact that they could not do my ultrasound but was still thinking of the upset woman and thought I should get the ultrasound asap. I changed my work schedule and agreed to go back in the afternoon for my ultrasound. Fast forward, thankfully my test results were ok. My insurance company did not pay for my ultrasound since they deemed it as unnecessary. The hospital just kept sending me bills. I spent thousands of dollars out of pocket to pay for the ultrasound. The radiologist recommended continued ultrasounds and the gynecologist I went to at Englewood hospital left to go practice at a different location. I changed practices for my annual visit and this morning I went to my mamo at Valley in Mahwah. It was easy to schedule my appointment, the receptionist and technician were very nice and I was done in 20 minutes. On my way home I thought...ok I used Englewood hospital one year for my Md/mamo/ultrasound and I learned by my poor experience...even though this location is within a mile from my home, I will travel to Mahwah for my mamo services.

This review details my experience during a scheduled mammogram appointment this morning at the…read moreEnglewood, Journal Square location.Prior to the appointment, I received at least three phone calls, the last of which was a request for permission for Englewood to obtain my previous imaging records from another center. I granted this permission, and was informed that the images could take a couple of days to be released, which would delay the review of my new exam. However, the appointment was confirmed to proceed as scheduled, having been booked a month and a half in advance.Upon arrival, I found the front desk staff to be friendly and efficient. After changing for the exam, I was attended to by a technician who provided me with additional paperwork. The technician indicated a section of the form with the word "SPANISH." As I do not speak Spanish, I filled out the paperwork in English. Despite my clear communication of this fact, the technician continued to speak to me in Spanish, which I repeatedly indicated I did not understand.During this interaction, the technician inquired whether I had brought my previous images with me. I attempted to explain that Englewood had requested these images and would be receiving them shortly, as communicated in the earlier phone call. However, the technician interrupted me, stating she would not perform the exam and instructed me to get dressed.Feeling uncomfortable and confused, I requested to speak with a manager. The technician directed me to the front desk, where I explained the situation to the manager. The manager confirmed that my understanding was correct and that the exam would indeed be performed that day. Due to my discomfort with the technician, I requested that another nurse or professional accompany me during the exam.The exams were performed, though an hour had passed since my initial appointment time. After completing the exam, I proceeded to the fitting room, where I encountered at least two other patients waiting. The same technician approached me and loudly asked, "Thielly, are you Jewish?" When I expressed my confusion, she elaborated, stating that "Jewish heritage is more prone to x, y, z."This incident raises significant concerns regarding patient privacy and professionalism at this establishment. All my private information had already been provided through online check-in and during my interactions with the staff. The blatant disregard for confidentiality and the lack of sensitivity in handling personal information are unacceptable.In summary, my experience at the Englewood, was marked by disrespectful and unprofessional behavior, as well as a significant breach of patient privacy. This facility must take immediate action to address these issues to ensure a respectful and secure environment for all patients.

Came here to give a shout-out to Nikki the technician, she is the best! Who knew having a…read moremammogram could actually be kinda fun?! She is a gem, and made the experience so easy, and she is hilarious. It is much appreciated when having to deal with something as bizarre as a mammogram!! The front desk staff were also great. I was there Tuesday 2-19-25.

Came here to get an ultrasound and MRI for a minor check-up. The system at this place is super…read moreclean and designed to combat Covid. --Pre screening done online. --Before walk-in there is a texting process. --Masks are a must. --Not much of a wait, so you can sit freely alone in the waiting area. The staff were super friendly and efficient. I was welcomed and guided throughout the process. What I liked the best was when they notified me with my results. Super quick, not even 24hours later. I logged into my secure account and it was very EASY to read and understand. My... Pro... LIFE TIP to you: If you do NOT get paperwork, CD, or flash drive (results in your hands) of the work you get done then it NEVER happened. It does not matter if it's a doctor you have been going to all your life, or friend/family you trust... NO PAPERWORK = NO GOOD!

Extremely inefficient. Held onto my script for 3 days before contacting my insurance for approval…read more They waited till two days before my appt to get authorization from my insurance and then cancelled my appt because of course the approval doesn't happen that fast.

what a joke! " Just walk in, no appointment necessary" So…read morefar couldn't get an xray M, T, W and R this week . No technician . Ridiculous.

Loved how quickly my son could be seen. No appointment needed for X-rays. They took our insurance,…read moreregistered him, scanned him, and had a CD with a copy of the scans completed in ~20 minutes. The radiologist helped my son to feel welcome and comfortable and permitted me to sit outside as he was scanned. If there is one area of improvement is to clearly indicate that the imaging center is located at the back of the building. We parked at the front of the building and was redirected to walk around outside to the back. If someone who was dropped off was in serious pain, this would have been an uncomfortable walk.

Today I went to the facility at 984 N. Broadway in Yonkers for nnual mammogram Screening…read more the receptionist at the front desk was exceptionally polite and helpful. However when the technician Kim came to the reception area she called my name and simply took the paperwork out of my hands. She didn't greet me not even with hello and simply began giving me directions as to what to do and then where to go.She never asked one question about the history that I was asked to fill out which included breast cancer on both sides of my family. I have been to 2 other Hudson Valley radiology Associates and had very good experiences and was Always asked about my medical history. It seems if you're going to be handling someone's Intimate body partsYou might at least say hello.

I visited this location on 4/23/2022 for an MRI of my back. This location was selected due to the…read moreMRI machine being wider (less claustrophobic) than the Tuckahoe location. Check-in was seamless with a polite young lady at the desk in a clean and empty waiting area. I was quickly moved to the back where I changed into a gown and securely stored my belongings during the procedure. Stephanie the tech greeted me and explained everything to me. She was very patient and pleasant during my slight panic attack. She gave me what I called a panic button and eye mask to rest my eyes as I was shutting them tightly trying to get through the procedure. Her voice was calming and reassuring when she checked in and said how many minutes were left. Thanks to her I was able to successfully complete the procedure. Thank you Stephanie!

Amazing people here! Especially Victor and Jessica. They all are kind and knowledgeable and caring…read moreto my needs and all my questions.

Very professional and made me feel comfortable and relaxed…read more The tech that did my MRI was attentive and gave excellent care and patient. Did 3 separate tests and it went so smoothly