Do not bother calling this limo service! I called from CA a little late trying to book a pick up at IAH. When the person answered the phone they were rude and said to "We are closed and you can call, like any normal business, during business hours...". I'm sorry, but a business owner who wants to make money and provide great customer experience shouldn't turn a customer away if just because it's outside of business hours. Just don't pick up the phone if you don't care to help a potential customer. read more

The caller taking my reservation was nice, the driver was punctual, but he was very... awkward, for lack of better words. He was a smoker, and had been smoking in the limo, which reeked of his cigarette smoke. He had no personality and didn't seem very experienced. One of the drop off locations was at City Center for dinner and he literally, pulled into the entry of City Center and dropped us off, didn't even drive us to the restaurant, he had us walk to there. Also, the limo was very dated, it wasn't a new limo like they show on their website of their fleet. The driver informed us upon pick up that if we wanted to listen to music we would need to bring an Aux cord. I wish I hadn't left his tip, during the booking, and I wished I had done a better job of researching the company, prior to booking with them. Don't make the same mistake I did!!! I won't be a return customer. read more

DO NOT USE ONYX LIMOUSINE SERVICE Onyx limousine Service in Houston switched vehicles on us at the last minute after taking payment....and this is not the first review you will find of this company doing so. Our case: I rented a Limousine bus for my wifes 40th birthday party. A few hours before we were supposed to be picked up Onyx called and said the bus had "broken down". This left us no time at all to find another Limo bus. By default we had to accept their offer of a stretch limo hummer. They tried to compensate by giving us and extra 30 minutes which we felt was not adequate compensation. We were cramped, the AC didnt work well at all and in the end everyone was sweating and complaining. The result: We tried to contact Onyx limousine to express our dissatisfaction of the entire experience. To add serious insult to injury, we have called THREE times and they have NEVER called us back. They took the payment out of my account 2 days before pick up and did not deliver the vehicle promised. There are other reviews online from dissatisfied clients saying they intentionally switch vehicles after payment has been recieved. BE WARNED. DO NOT USE ONYX LIMOUSINE SERVICE. read more

HORRIBLE service from Hyatt/Onyx Limousine Service!! We used them for a cruise transport. From airport to cruise, Limo driver was late, did not meet us in airport as promised (we had to go search for them in a parking lot, driver gave wrong location) and wasn't even at the car when we got there. Limo was filthy! Old fruit floating int the ice containers from a previous ride. Driver was okay, not extremely professional, but not worth complaing about. Pick up service from cruise to airport was horrendous!!! Driver was TWO HOURS late and we missed our flight. The driver was rude when he picked us up - he never apologized, just said "not my fault" (though as it turns out, he stopped to take his last pick-up to lunch, which he was not supposed to do, so it was his fault). Driver said traffic was bad, though other limo drivers at the cruise said there was no traffic. The limo was filthy with garbage literally overfowing out of the containers. Based on all of this (mostly because he was rude), we chose not to give the driver a tip, at which time he cursed at us. We contacted the limo service and they have done NOTHING. They offered a free limo ride next time we go back to Houston (like we would EVER use them again). We live in Illinois - not sure how a free limo ride in Houston is a benefit to us. They refused any sort of refund. The person we spoke to promised he would speak to his manager and would call back, we NEVER received a call back or any sort of compsation for the horrible service we received. We chose using a limo because we were taking my husband's parents on a cruise to make their 50th anniversary special, and Onyx Limo completely spoiled this for us. read more

Rented the Mammoth Limo for my son's birthday party. The driver was on time and very nice. However, I would never use this company again. Upon entering the limo, the whole back section of seating was wet because the limo leaked from the rain. We were told that the TVs were just installed that morning and that is why none of them were working. We were also told the fiberoptic lighting in the ceiling wasn't working. The kids complained that the limo had old gummy bears stuck to the seats. We had to go back to the house to get enough cups and soda for our guests because although the capacity was for 27, they provided about 10 cups/beverages. Very dissatisfied and will take the time to write the company about how disappointed and embarrassed we were to have chosen this company for our birthday party. read more

I like to talk about the good which was the driver and the ease of reserving the party bus. Now lets get down to business. I looked at the bus at the shop and requested the stripper pole be removed due to the whole family riding (Kids). The bus felt cool at the shop, but of course it was inside the shop and not outside in the heat so I could really tell what it would feel like in the Houston heat on the road. I paid 862.00 for six hrs and it was not worth a dime of it. The driver was very nice, but the bus was extremely hot and the CD player could not pick up any local stations. I was told the CD player was Bluetooth enabled and of course it was not. The bus had my girlfriend, family and friends sweating on our ride to A Taste Of Texas. I was extremely embarrassed and really wanted a resolution to the situation, but of course I did not. THINK TWICE OR TOU WILL BE OUT OF $900.00 LIKE ME read more

HORRIBLE HORRIBLE EXPERIENCE! I LEARNED MY LESSON. A bridesmaid of mine went on the search for a party bus for my Bachelorette party and we ended up going with Onxy for it. HUGE Mistake! We got on the bus and it was nothing like in the photos that Maria(nina) sent to me I was so diappointed, not to mention all of the fumes we inhaled from the exhaust, the driver asking for his tip "up front" I mean who does that and then we paid a ton of money to be treated like this and basically taken around in a shuttle from the airport. It has little red beam laser lights, no "fireworks" like they sell you on in their fake pictures, not to mention we wanted a stripper pole in our bus to have fun with as this was a Bachelorette Party and wanted to have a great time and tear it up...instead we got a Fake Mini Fireplace in the back that was so tacky and they promised we would have a different bus especially after speaking with this woman Sandy who was so rude and obnoxious to speak with on the phone I can't believe she was even allowed to do any customer service.....This place is a rip off and a joke and extremely DIRTY!! My Maid of Honor knelt down to make us drinks and her jeans were completely black and red!! It looked like they never cleaned that "party bus" (no party really) and she was soooo angry so all night she went around with disgusting dirty knees from their bus...DO NOT RENT FROM THEM THEY ARE HORRIBLE! TAKE IT FROM ME!!!! BIGGEST REGRET OF $660.00 EVER!!! read more

My daughter rented this service for her 21st birthday. At 10 O'clock they demanded cash from her. Told her to go to an ATM. ATMs do not give you that amount of money. She came to our house and we somehow scraped up the money. They refused to give us a receipt. Then the bus got lost...can you imagine? Lost in Houston. Then it really did break down in the middle of the freeway at 12:30 with 24 occupants. They did not phone the police for safety. They told us we had ruined their bus. She finally reached her destination at 1:00 a.m. One hour til closing. Do not under any circumstances use this company. Call Yellow Cab and rent five of them. read more

I rented a limousine from them. The person that set my reservation was friendly and helpful. They later call me to confirm. My driver was punctual. All my guests loved the limousine they sent us. It was my first time renting a limousine and I am so glad that my experience was so pleasant. read more

Absolutely the most unprofessional vendor I have ever dealt with. I ordered a car to pick up an employee to take him to the airport. Their website advertised $69 airport service, but was quoted $99. I explained that their website said $69 and I still wound up paying $84. They got my cc info and called back stating they needed to send me a CC authorization form. I did not receive it. I called back and they said hold on....waited 5 minutes and they never came back. They picked up the passenger and took him to the airport. I called the next day to request a receipt and tell them that I never received a cc auth form. I called the next day for same. I was told the reason they had not sent a receipt was because my passenger did not tip the driver. I said there was never any discussion about him tipping the driver. "Yes there was, you said that the passenger was going to tip the driver" I said "I am not going to argue with you" because a I was going to pay the tip, but she said "Have a nice day" in a sarcastic tone and hung up. When I called back they didn't pick up but put me directly on hold but I stayed on the line until someone came back. I asked to speak to the owner and what was the owner's name. I was told that was personal info and they don't give that out. I told this lady, that identified herself as a "supervisor", that I was not trying to cause trouble, I just wanted a receipt. "Well, we'll turn in in and then they will email it to you" I asked who will you turn it in to? "Accounting" I asked and how long will this take? "3-4 hours". I said thank you and hung up. I will never use them again. PS. I still have not received a receipt. read more

We booked their flagship bus "Diablo" for a bachelor party trip to New Orleans. We were paying top dollar for the nicest bus. The trip over there was great. Upon pickup the A/C on the bus allegedly broke down so they picked us up in their stretch white Ford Dually. The A/C was broken in this limo too and we were cramed in there with our luggage. We had no choice but to ride back. We sweated the 6hrs back to Houston and the seats weren't meant for long travel so my back was killing me. The owner credited $500 back but we paid $1600 for the trip back alone ($3200 total). He charged us $1100 for a limo with no A/C and wasn't the right size for our group and not meant for the travel we requested. The owner wouldn't do anything else as he thought he was doing us a favor by crediting the $500. He is a thief and a jerk. Be warned before booking they will bait and switch vehicles. read more

stay away!! 2hours late not depenable !! the driver was rude too my wife and said it was not his problem he was late!! TAKE THE BUS!!

Great for last minute corporate events had a corporate meeting 20 people came in different flights & then Hotel to meetings and dinner later that week Onyx provided every type of vehicle Buses Town cars and limousines for last minute bookings for the whole week resonable price. read more

This company is extremely unprofessional and completely lacks customer service. I was tasked with booking transportation for a corporate conference and the experience I had with this company was unpleasant from start to finish. After receiving a quote from one employee, I agreed to the terms and asked to move forward with the reservation. After I sent back a completed contract, I got a call from Sandy, the office manager, who was completely rude and had a terrible attitude problem. I was shocked at the way she spoke to me and the reason she called me was to tell me that I had been given the wrong price, and the new price that she offered was $500 more than the original quote. This was a great inconvenience because I had already gotten the budget approved for the original quote and less than two weeks before our event, Sandy calls me to try to bait and switch me. DO NOT DO BUSINESS WITH THIS COMPANY. You WILL get ripped off. read more

We ordered a car for 24 for after the rodeo concert. First of all I was told the driver would be in place 15 minutes before we would need him. This was not the case. He called while still in traffic telling us to ask people where Kirby was, anyone would know it. We did. We went to where he said to meet him. The driver kept telling us to be on one side of the road. The side of the road that was blocked from any cars coming down it! Every other limo driver in Houston knew to be on the other side of the road but this clown! We wait 25 minutes. He kept insisting it was the right place to be and then when he finally realized we were right that the road was closed coming in his direction, he told us to walk to him across the underpass of the freeway! Uh no! We had ages 83 to 2 with us and it was the whole reason the car was needed. We ended up hiking to our hotel in 41 degree (feels like 34 degree) weather for a few miles. Completely unprofessional and useless. read more

wow! These other people are not lying! Worst limo agency ever! I had called early in the day to get quote for 10hr worth of party bus fun. They gave me a price. Then my guest had told me hey take it down to at least 8 hrs because 10hrs people are going to start falling asleep on you. so I called to get a quote for 8hrs instead of asking for the same associate who help me earlier I did the mistake of asking this person that failed to give me his name. well he gave me the same price for 10hrs. so I asked for the other associate and he told me that she will not be in until Monday and that will not make a difference in price. I told him well the price that you just gave me for 8hrs is the exact price she gave me for 10hrs. He told me this price is final with attitude! also, asked me what kind of games was I trying to play? I asked who is this? he said THIS IS GOD! I was like this is who? THIS IS GOD OF THIS COMPANY I RUN THIS! oh really with that customer service? WORST LIMO AGENCY EVER! I am a party/event planer and I have used several agencies this limo agency will not use ever! read more