We researched summer storage options for our MSU student and are so happy with the experience at…read morethis Extra Space Storage location. Everyone has been very helpful in navigating me through the space selection, contract signing and providing info when I have questions. Dropping everything off at the site was super easy. Being an out of state parent, I rely on reviews and conversations and it can be hard to make a decision. I would definitely recommend the Pennsylvania Ave location to anyone!

Convenient hours. This location is clean and in person customer service is available during…read morebusiness hours. All interactions have been professional and the payment system is painless. Would use them again if the need for storage arises.

When selling our house in Lansing after moving out Extra Space was extremely convenient being just…read moreacross from Kroger. Yes, just like all Storage Unit Places they raise rates, but if you establish a good payment history they will sometimes give a discount, not as low as move in though. Key Benefits for us included: - 24 hour access - Decent pricing - Location was real close to our house we were selling. Also wanted to note that all the staff are courteous & efficient especially Melissa A++++!

This is one business that needs to be investigated for shady practices. Especially price gouging. I…read morehad 2 rate increases both 100 bucks without my knowledge or within reason. I ask why the answer was basically because they can. What other business charge a 50 to 100% increase without adding value to anything? I feel like this is illegal and should be investigated.

They over charge on mileage. Been 3 weeks and still waiting for my money to be returned. They…read morecharged 94 miles over the 144 mile limit. From Houghton lake,mi to Lansing,Mi is only 126 miles. Where did the rest come from. Still waiting for resolution.

Had a great experience picking up my truck. They gave me perfect advice on leaving my car in their…read moreparking lot while movers loaded my 20' rental, then returning to get the car on the auto transport trailer. I paid the $20 extra to have them hook up the transport and get my car all secured after I drove it up the ramp. Everyone was helpful, nice and went above and beyond throughout multiple visits on two separate days. I interacted with five different associates and they were all great. Thank you!!

The staff is good, they are responsive to text messages and phone calls most of the time even after…read morehours, especially for emergencies. The units of themselves they need some work. They have a problem with the flooding of the end units, the other problems include the lack of heat in the large storage units. Electricity provided for light in every unit outside the heated storage. This is a boon because if you leave the lights on for too long they will eventually charge you for the electricity. Electricity is good. The price is better than other places nearby. It is convenient because it's close to the I-96 Highway. They could be better if 24 hrs gated access were available.

From the owner: SINCE 1981 We are…read more Stop N Lock, founded 1981 we can provide Safe Storage for Trucking and Warehousing as well as Storage in Lansing. Storage Household and Commercial

Maija has been our saving grace while moving! bless her soul. this is the best storage unit we've…read moreever used. none of my stuff got moldy or broken into. high quality!

Just moved and hired m&m moving, and glad I did, efficient ,professional and on time, Shad…read moreexplained all the paper work and the move was faultless. Thanks!

I want to thank everyone from this company. We went through the toughest time in our lives. We went…read morethrough a haunted house, real estate fraud, being homeless, yet our items were always safe. Today we look at our home and see our furniture for the first time in a long time. We are finally in our home. Thank you Mark and Marisa. From the bottoms of our hearts thank you. Amy and Leslie.

Our 1,000 person 5 day bicycle tour, DALMAC.org, has been renting our 8-10 box trucks from Penske's…read moreCreyts Rd. location for more than a decade. 2026 was the best year yet with great cooperation from the Manager, Sales, Counter & Service Staff all doing a great job for us. The personnel are excellent and the trucks were clean and in great shape !!

I had two experiences in two days at this location and I wish I could rate them separately but I'll…read moreopt for rating the second one. The first experience would have received a 2 star review. I went in on Sunday morning (11/8/15) and the one guy working was not very helpful. They don't take personal checks so I tried doing debit over the phone and it wasn't working. I made a transfer at the bank thinking maybe there was a charge I hadn't planned on that made my balance too low. I came back in and interrupted the guy's personal call, he waited for the person on the other end to stop talking before telling them he had to help a customer. When the card still didn't work he shrugged and sent us on our way. The next day (11/9/15) I went back. Still had numerous issues with my card which resulted in me spending over 2 hours at the Penske location trying to get the truck rented. The guy working the front desk that day (wish I had his name) was really great and really knew his stuff. He informed me after the first attempt to run my card that MasterCard usually places transaction limits on their cards so I would have to call my bank and have them raise it. Finally!! Some information I could work with. So after two hours of going back and forth with my bank and the card still not working, he came up with a brilliant idea of splitting the amount into 3 transactions that were lower than the MasterCard limit and voila! It worked, and he saved the day as I was about 5 minutes from full on waterworks over this! In addition to his help resolving that situation, he also helped me with a discount I didn't know I qualified for, cut a little off the price for the dolly I rented, did a full walk around the truck with me to identify damage and show me the controls and features, and even gave me a handy tip to increase my gas mileage on the way. Best service I've gotten from anywhere in a long time and definitely the best service when it comes to previous truck rental experiences! The truck itself was very new (only 25,000 miles on it) and as comfortable as possible for a box truck. It was a little weird that the cruise wouldn't set if you were going over 70 but I can see the reasoning there and rarely did I want to go over 70 with the weather and all. I made it from Lansing, MI to Boise, ID in one piece without any issues!!! I'm truly thankful for the gentleman working the counter two weeks ago, he made my day and he really has no idea how much stress he relieved by helping me get this done. Thank you, thank you, thank you!!!