I had two experiences in two days at this location and I wish I could rate them separately but I'll…read moreopt for rating the second one. The first experience would have received a 2 star review. I went in on Sunday morning (11/8/15) and the one guy working was not very helpful. They don't take personal checks so I tried doing debit over the phone and it wasn't working. I made a transfer at the bank thinking maybe there was a charge I hadn't planned on that made my balance too low. I came back in and interrupted the guy's personal call, he waited for the person on the other end to stop talking before telling them he had to help a customer. When the card still didn't work he shrugged and sent us on our way. The next day (11/9/15) I went back. Still had numerous issues with my card which resulted in me spending over 2 hours at the Penske location trying to get the truck rented. The guy working the front desk that day (wish I had his name) was really great and really knew his stuff. He informed me after the first attempt to run my card that MasterCard usually places transaction limits on their cards so I would have to call my bank and have them raise it. Finally!! Some information I could work with. So after two hours of going back and forth with my bank and the card still not working, he came up with a brilliant idea of splitting the amount into 3 transactions that were lower than the MasterCard limit and voila! It worked, and he saved the day as I was about 5 minutes from full on waterworks over this! In addition to his help resolving that situation, he also helped me with a discount I didn't know I qualified for, cut a little off the price for the dolly I rented, did a full walk around the truck with me to identify damage and show me the controls and features, and even gave me a handy tip to increase my gas mileage on the way. Best service I've gotten from anywhere in a long time and definitely the best service when it comes to previous truck rental experiences! The truck itself was very new (only 25,000 miles on it) and as comfortable as possible for a box truck. It was a little weird that the cruise wouldn't set if you were going over 70 but I can see the reasoning there and rarely did I want to go over 70 with the weather and all. I made it from Lansing, MI to Boise, ID in one piece without any issues!!! I'm truly thankful for the gentleman working the counter two weeks ago, he made my day and he really has no idea how much stress he relieved by helping me get this done. Thank you, thank you, thank you!!!

This place is definitely scamming. We drove 100 miles in our U-Haul. They had us pay for 200 miles…read moretotal, due to the fact they had us pay in advance, and then again after getting a late fee for missing our return date by a day. My boyfriend spoke to support trying to get it fixed, and they told him they will correct the charge once it's returned. Now that it is returned they charge us a fee for "returning to the wrong location" $200!!! Seriously think about renting from UHaul because they do not care about you they will take all the money they can get.

if 0 stars was a option I would have picked this manager allowed vehicle to be hit by a trailer…read morelast visit this visit they tell me I have to drive all the way to cedar to drop off the trailer after I scheduled the appointment though the west Saginaw location the name u haul has held a good name but these people do not do good business working there

Excellent service, professional staff, and the truck was in great condition. I have never rented a…read moremoving truck before, and this was a piece of cake. I rented it the day before I needed it. They weren't able to get the size truck I needed in that time frame, so they offered me a free upgrade to a slighter bigger size. They stayed opened slightly longer to accommodate me. Returned the truck after hours in Madison, WI - it was easy!

They over charge on mileage. Been 3 weeks and still waiting for my money to be returned. They…read morecharged 94 miles over the 144 mile limit. From Houghton lake,mi to Lansing,Mi is only 126 miles. Where did the rest come from. Still waiting for resolution.

Had a great experience picking up my truck. They gave me perfect advice on leaving my car in their…read moreparking lot while movers loaded my 20' rental, then returning to get the car on the auto transport trailer. I paid the $20 extra to have them hook up the transport and get my car all secured after I drove it up the ramp. Everyone was helpful, nice and went above and beyond throughout multiple visits on two separate days. I interacted with five different associates and they were all great. Thank you!!

Excellent team and Manager Cody!! Cody provided the best service I have ever had with a quick,…read moreefficient, informative and friendly interaction and transaction! He went the extra mile to ensure everything would be great for us! I would use this location above any others all day long, thank you!!

As of August 2019, this location is under new management and has replaced all of it's staff. Please…read morevisit the site (https://www.uhaul.com/Locations/Truck-Rentals-near-Lansing-MI-48906/751021/) to see updated reviews. There's a night and day difference between how the facility is being ran.

DO NOT WASTE YOUR MONEY! They have terrible communication, don't return emails or calls and can't…read moreget ahold of anyone to discuss the over charges!!! We were also supposed to have a 3 year lease and at the end of the 3 years, they tell us we signed a 4 year lease...a separate page that they probably changed after the original, because no copy of the lease given.

Working with the company started off well, but then I had to cancel my services through them…read moreunexpectedly. Maria seemd to be forthcoming and said she would provide a refund/ confirmation after I cancelled in June. I have yet to receive my money back and have been ignored since trying to reach out and resolve the issue.

My husband and I needed help unloading the heavier items in our 26ft U-Haul Truck, we requested for…read moreWilson Interprice Moving Helpers through Uhaul last minute. Luckily, they were able to come out as soon as they could after driving a hour and half from Ohio. Maria, called us immediately after the request was made and stayed in contact with me the entire time Via text. Once they arrived, they got to work immediately and got everything inside our apartment in less than an hour. They put everything where we wanted it and didn't break anything. We will definitely be requesting them again when we move into a house.