Unfortunately my experience here ended badly. I will be posting a review on YELP as well. I gave the owner Maryam an opportunity to correct the situation and she chose to ignore it rather then address it. I have never once wrote a review good or bad but to be blatantly ignored by someone who owns a business is not nice or professional and deserves a calling out.
It took Maryam 3 hours to apply my first set ever of mink lases. Within a week most of them had come off - through no fault of my own as I did everything right after they were applied. I decided to do a refill after 3 weeks to try one more time before I made any decisions on whether to continue with the lases or not. Maryam clearly stated to me that she only had and hour an a half because she had an appointment to go to. I am a very easy going person so no problem BUT I do expect things to be done right. After an hour and a half my lashes were not as full as i would've liked but I understood she had to go so i was willing to come back within a couple of days to finish up. We made an appt for about 2 weeks later but she said she would try to fit me in sooner. The lashes once again did not stay on, within the hour they were coming off and by the time 24hrs had passed my left eye looked a lot different then the right. I texted maryam to let her know she said she didn't have any openings. I texted her again the next day and she didn't text me back. At this point her not texting me back has happened a few times over the course of a month and me trying to get in to see her for her to add lashes (I paid for unilimted). Firstly, my lashes should never have come off as they did. Even i recognize there's something wrong with that. Secondly 3 hrs to apply lases then 1.5hrs for a refill and you're still not finished the job, is a little lengthy. Thirdly and most importantly ignoring a customer is wrong. I don't care how busy you are. I gave her the option of either finishing the refill within the next 3 days or refunding my money. I never heard from her and its been a week. I don't ask for much but I do ask for common courtesy and to provide (in full) services which are paid for.
On top of that I had contacted another salon to explain what had happened (as I was willing to go elsewhere just to avoid dealing with Maryam). She was appalled that it took so long to apply the lashes and she had heard of mylashcanada before and there were issues with the "secret" glue that they use.
I advised Maryam I was not happy. I even offered a solution. A professional would not ignore this. I just wanted what I paid for. I didn't receive it.
I have also contacted the better business bureau to lodge a complaint.
To pay $240 for a set of lashes and then $90 for a refill, you would think you'd come out happy and loving your lashes. As much as I wanted to i didn't but whats most disappointing is that she didn't even attempt to fix it. So hopefully if you go there, you don't have a problem that needs resolving. read more