Update. I was contacted by them and they explained their mistake and made it right. My wife took…read moremy mom this time and she said they weee very nice. I called yesterday morning to get an appointment for my mom, who is 85, and has an eye infection. It's hard for her to get around because she fell and broke her back last year. I had just gotten her home from the a very early spine clinic appointment where she had received a nerve block for bad sciatic nerve pain as a result of that break. We got back from that appointment and it was just after 9am (see photo). I called Primary Eye Care of Arlington to ask if they take Medicare primary and blue cross secondary and that my mom has a possible eye infection They said they did take them and said they had an opening that afternoon (yesterday). The spine doctor had said her leg may be weak for the rest of the day, so I asked about the next morning. The lady said they had an opening at 9am the next morning and I said that was perfect. She asked for all my mom's info and said we were set for 9am tomorrow. Well l, this morning I put my mom in her wheelchair and get her into the vehicle and drive her to primary eye care of Arlington. I get her out and take her inside. The lady at the front desk tells me we don't have an appointment. I told her that was impossible. She said they were booked up until into September and that nobody there would have told me that or given us an appointment for today. I doubt myself and check the number that was called yesterday. I ask if 867-5540 that is their number and she said it was. I touch the number on my phone screen from my call history from yesterday and their desk phone rings. (See pjo She is adamant that we don't have an appointment and that nobody would have given us that appointment. She said that the first available they had was on September 20th, a month away.... for an eye infection. That is ridiculous. I had to try to explain to my mom that they wouldn't see her and get her back in the vehicle and take her home. This is very unfortunate because this location is convenient to where we live.

After couple of years coming to the Primary Eye Care office in Arlington TN I won't be going there…read moreany longer . I would like to make you aware of the mark up cost that they add to all their products like contacts , eyeglasses, etc. I have received same contacts from the different optometry office priced at $220, after insurance benefit I had to pay only $100 for 6 months supply. PEC has charged me $313.99 last week, after insurance benefit it was $193.99 almost double . They added $9.99 shipping charge , completely disregarding my request to pick up contacts in their office . They didn't want me to come back and question contacts price I guess . Now I am going out of town to see my MIL for the Mother's Day and my very pricey contacts will be out in hot weather entire weekend . Terrible experience with overpriced contacts , poor customer service and now worrying about receiving possible defective contacts because I am not sure can my neighbor pick them up from the hot mailbox.

First time coming here and I now consider them our family's go to place for eye care. Clean and…read morecomfortable waiting area which we only used for like 2 minutes. They brought me back right away. Very friendly and nice staff. The equipment they use is state of the art. No more puff of air into your eye! The whole exam lasted maybe 20 minutes. This place is the cat's meow. 5 Stars!

When I go there i usually always have to wait. I stopped ordering my glasses from here because they…read moretake forever to be delivered and they are usually pretty expensive. Also, Beth takes forever to get back to you. They were good at first but now it seems like they are always trying to sell on something. I prefer to go somewhere else now

In town visiting my cousin, who had an eye appointment. The doctor and staff I've seen in a long…read moretime. Dr. Wes took his time with the exam as well as explaining and answering questions. Sooo impressed. If I lived in the area, this is where I would establish my eye care.

Friendly. The doctor explained each test and gave a complete assessment of he's findings.read more

I went here because it was close by. Staff were nice and very personable. Doctor is very…read moreknowledgeable. Would recommend to others!!

I love the doctor and the workers. The prices are astronomical with insurance and it's ridiculous…read morehow much we are paying out of pocket. An employee ran a test that was 35.00 extra and forgot to tell me. thankfully she was honest and I was not charged. I love them but there prices are too much.

I went to the Eye Doctor for a simple exam and I was shocked by the caviler attitude of a staff…read moremember. My co-pay was $10 but I was asked if I wanted Retinal Pics in which I was asked and NEVER told that was an additional charge. They are no different from the oil change business that try to up sale their products to you. Avoid this business a all cost.

I've been going to see Dr. Crowe for over 20 years. She is very knowledgable and friendly and has…read moretaken great care of my rather poor vision. Her staff is always helpful and will work around your schedule to get you in as fast as possible. They always do their best to make your visit as quick and painless as possible. Highly recommend going to see Dr. Crowe and her team!

Very very long wait times, over priced…read more Dr is knowledgeable- staff is not.

The staff is so sweet. I love going there and they have just about everything you need.read more

Ok so, let me just say this vape store is the only one i will go to in oakland. Yeah, they cover…read morethe basics like really good prices on their stuff ect, but what really puts this store beyond the 5 stars for me is the people that work there. You go a coupke of times and they know what you want the next time you walk in, they are friendly, and my most recent exp us what r3ally showed me that they really are all about their customers. A couple of weeks ago i was going through some stuff and wasnt able to walk like i normally could. I called and told the girl working there who i was, she remembered immediately, and when i explained my situation, she offered to come to my car, get my card to run inside and then bring me my stuff back to the car. You just dont see people like that anynore these days, and to see it in a small business that was kind of busy that day just really made the most incredible impression. If youre reading this wondering which vape shop to use, you would not be making a mistake with eternal. Theyve got a lifelong customer with me

Wow, Im still in awe. I have been to several Optometry Offices within the last 16 years, and this…read moreis the best one. The staff was so nice, professional, and experienced, of which made me feel comfortable. I was not referred I just went off the reviews and this office did not disappoint! The level of concern and of course compassion for my vision was exactly what I was looking for. They also have a very wide selection of frames which is a plus. I highly recommend Cullison EyeCare.

I have been a regular patient here for several years. The staff and owner plus another doctor are…read moreexcellent in customer services. They are very friendly and detail in their work. I highly recommend.

Little bit of a wait to see the provider, however it was after 3:00 and busy. Doctor didn't try to…read moretalk me into an unnecessary pair of glasses, readers will work. I did need computer glasses, which I expected. Kudos for Ms. Lauren, she didn't try to upsell me with added items I didn't need (anti reflective as I don't need glasses while driving), etc. That goes a long way, don't try to make me spend more, lol. I look forward to the final product. Great work by the entire team!

I was searching for a new optician so I decided to give America's Best a try. I selected the…read moreBartlett location because it is closest to my home. The majority of my experience has been disappointing. The office seems to be disorganized and unprofessional. I was fit for multifocal contact lenses. The first optometrist that examined me was very nice but did not educate me about multifocal lens and their challenges. After struggling with a trial pair of contacts, a second optometrist examined me in a follow-up appointment. The second Optometrist did a great job. He took his time to understand my issues and after two visits we settled on a pair of distance contacts. When my appointment was over, the office staff took their time checking me out. The employees were having casual, personal conversations openly with several customers in the store waiting to be serviced. I was left feeling as if the available agents were avoiding checking me out because they did not want to take a break from their conversation. Now I am trying to order my contacts and I am very disappointed in the process. When I called to order yesterday, the employee told me the system wouldn't allow her order my contacts. She then told me to call back. She was also trying to order the incorrect contact and not the set we agreed upon at my last visit. This was quite an inconvenience to me and I was irritated because why not ask a manager to assist with processing the order? It is also a hassle getting a live person on the phone when calling in. By the time I make it through to a live person, I am already frustrated and irritated from going back and forth with an automated system. I also cannot believe that there is no automated system alerting you that the office is closed if you call when they are not open. I did not realize the store was closed on Tuesdays and Wednesdays. When I called, I was placed on hold where I remained until I decided to hang up and search Google for another number. All in all, I will not support this business again. I am unsure if the issue is with this location or the chain as a whole, but I feel the company has a lot to learn about customer service and professionalism.

The best optometrist I have ever had! Clearly concerned with quality and patient well-being…read more Identified and appropriately referred my corneal condition. Good listener and works cooperatively with her patients. Always a joy!

If I could give MEA 10 stars I would do it! This was my first time at this practice and I chose…read morethem and Dr. Kessler based off the online reviews I found. I was still a little nervous about the unknown because while 99% of the online reviews were super positive people don't generally take the time to write about their eye doctors and every rating site only had a handful of reviews. Obviously, the positive reviews were spot on. Starting with the moment you walk through the door, you are greeted by super friendly staff. The tech who ran me through the battery of pre-tests on the eye machines (glaucoma, refraction, retina scan, etc.) was not only friendly but explained exactly what she was doing every time and what I should expect (flashes of light, blasts of air). I did have to wait a little long to see Dr. Kessler and, as I suspected, the "other doctor" was unable to come in as planned. It seems like that kind of stuff happens all the time in this crazy COVID world nowadays so I wasn't put off by it at all. Stuff happens. The wait was well worth the service I received. Dr. Kessler's approach to an eye examination was unique and gave me confidence in her technical abilities and desire to make sure my eye refraction prescription was spot on. They don't sell glasses so there is absolutely no incentive for her or anyone else in the practice to adjust you unnecessarily. As a 50+ year old, I have been opting in for retinal scans. Dr. Kessler was the first doctor who showed me the scans and pointed out and explained everything on it. All others simply said something along the lines, "I looked at your scans and they look fine." Nice to know, but I like to be educated and I think an educated consumer is a much better consumer. Obviously Dr. Kessler does as well. On top of all that, she was, by far, the most personable optometrist I have ever used. She was plain speaking, dynamic, friendly, and somehow actually made the exam, dare I say...FUN! I'm not saying you should dump your current eye doctor. If you are happy with your doctor, by all means keep your doctor. However, if there is any part of the practice you currently use that you do not like or are uncomfortable with, do not hesitate to give MEA and Dr. Kessler a chance to earn your business. They've certainly earned mine as well as the rest of my family's.