On 10/15/2019 I met with Chelsey Haeffner, owner of Grout Doctor at my bosses home. We discussed…read moreregrouting kitchen counter and restaining floor grout in Master bath and Master bedroom. Chelsey brought up the fact that during the regrouting procedure a tile or two may get chipped. If we had replacement tiles then they would be able to replace it for us. Chelsey and I discussed the fact that several large pieces of furniture in the Master bedroom would need to be moved and she assured me that they would move the furniture. On 10/18/2019 , the scheduled day for the work, one crew member arrived. I mentioned and showed him the furniture in the bedroom needing to be moved and his first response was that they just generally work around the furniture. I told him that was unacceptable because there would be a slight color difference in the grout when we moved the furniture at a later date or sold the house or something. I called Chelsey and she said that her husband Matt would be by later to help move furniture. After waiting several hours for Matt to arrive he acted inconvenienced and unfriendly. He refused to move a tv cabinet and an amoire. At this time I also noticed a tile on the kitchen counter was chipped. I questioned whether it happened during regrouting. (this is not my home, it my bosses home) I had never noticed the chip before. I brought this up with Matt , his first response was denial and wouldn't even consider the notion that their process did it. I tried to explain the agreement with Chelsey to replace chipped tile and he just went off on me. He yelled and told me they would not replace the tile. I kept trying to explain my position but he just talked over me and continually cut me off. He wouldn't let me speak and was clearly trying to intimidate me. I asked him to leave and I walked into the office and proceeded to call Chelsey. Matt followed me into the office and continued to rant. I asked him to leave again, He didn't. I got Chelsey on the phone and told her to listen to how Matt was yelling at me. Her response was, what will make you happy. I said, replace the tile. She said okay and then Matt really escalated in his anger. He yelled, "he didn't care what Chelsey said, they weren't replacing the tile. I asked Matt for at least the third time to leave the property before he finally did. This was becoming a little frightening and not something I have ever experienced with any contractor I have worked with. Due to may job, Home Manager for almost 20 years, I have dealt with 100's of contractors and have never had to ask one to leave the property At this point even if they offered to replace the tile, I would not feel comfortable or safe having them in my home, my bosses home or anyone else's home. This man has anger issues.

Wow! They did a great job regrouting our shower! We had our shower regrouted twice this year before…read morewe called Grout Doctor. Neither handyman removed the old grout, they just grouted right over the old grout! With the lighter color change, you could see the grout peeling off almost immediately. Once we hired Grout Doctor, everything was done right! They removed the old grout and regrouted perfectly! I would highly recommend this company!

I needed to repair the tile in my tub surround due to a poor installation job several years ago by…read moreanother contractor. Billy was able to pull out the tile, replace wood and cement backer board, replace the niche, and reinstall with new tile that fortunately was still being sold. The job was tedious, but he put in two long days to get it done. Looks nice!

Matt and his team just completed a few grout jobs in our home, from renewal to complete retile and…read morehave done an amazing job! The communication was great, they're reliable, decent pricing, and the products used have been top of the line. Will definitely keep their number in my Rolodex for future work. Highly recommend! (Will add photos to post soon)

didn't finish the job. All I got was excuses. He said my shower was porous…read more Its not. Its a shower Floor. refused to make it right.

From the owner: The Grout Doctor® is in the business of renewing existing grout and tile to its original beauty. We…read morefulfill our vision - to help homeowners and business owners enjoy the beauty of their grout, tile and stone - while minimizing maintenance and cost. The Grout Doctor® is the most respected and recognized brand in the business!

Charles was the utmost in professionalism. My home has 25yo carpets that have seen better days. I…read morehad very low expectations on the outcome and Charles used his expertise to give me what I needed. One room was so soiled, he recommended that the carpet be replaced and he didn't charge me for it. I appreciate the clear communication and trustworthiness of his business practices. I'd definitely recommend Charles in the future.

I needed light colored dining room chairs that had become dingy and a few rugs cleaned, but I was…read moreneeding to be careful because most of the chairs were a performance crypton fabric with special instructions that only water could be used to clean and it couldn't be too hot. The owner went above and beyond to understand the cleaning code, get the best products to use, and forming the best strategy to balance risk management but improving the state of the chairs. I understood he couldn't guarantee results, but felt that he worked hard and long to ensure the best outcome possible. In the end, we did see a big improvement in the chairs, and while they don't look brand new, it's much better. Communication was also easy throughout the process, and price was very reasonable after I checked with other companies as well. I'd recommend and use him again.

Find someone else who's serious about doing the job !…read more I'm really disappointed with this experience. I sent very detailed pictures of the stains ahead of time and was quoted nearly $500 for the work. I even took time off in the morning to be available. When the technician arrived, he immediately dismissed the stains as "unremovable," barely made an effort, and simply rubbed one spot with a cloth as a "test." My furniture is very well cared for, and these are small, manageable stains--not extreme or unusual. Instead of attempting to clean them, I was essentially told nothing could be guaranteed. That raises the question: if nothing can be guaranteed, then what exactly is your service providing? It felt like a complete waste of time and money for both the quote and the visit. From the moment he walked in, it seemed like he didn't want to do the job. I strongly suggest reevaluating how you train or hire staff, because customers deserve more effort and professionalism.

Left my carpet wet. Put rod iron chairs back on wet carpet and got rust marks because of that…read more Ruined my carpet. Came to do carpets wanted to charge me for pet stains. I said no. My carpets did not look better than before they attempted to clean.

Felt rushed to make such a big decision. I told David, i just want to wait for my husband to come…read moreback from out of the country and just do the carpet cleanimg since he quoted me over 8k, but he said no because his guys were already here. And also that included a 500$ 2 years since warranty that i said that i wanted to opt out but he said it's not allowed. There were also some vents that were not cleaned

BEWARE!!! OF THS COMPANAY.BELIEVE EVERY NEGATIVE REVIEW THEY HAVE!! 1 should have read the reviews…read morefirst and checked yelp before getting their services They quoted me almost around 10k, felt rush to make a decision and also wanted to have it done as soonest possible. Had their services last december. And i canceled one of the servcies for their UV light installation which cost roughky 2k Been calling them until now since january for REFUND and until now they have so many excuses. PLS!! DONT EVER GET THEIR SERVICES. THEH ARE A MAJOR SCAM.!

So grateful for Quick Nick! My husband and I had a bad…read moreexperience with buying couches off of FB Marketplace. They were brand new and beautiful, but the person we hired to help us move them ended up transporting them on top of greasy and dirty tools. Now my brand new, beautiful, WHITE couches were covered in dark smudges and stains. My husband began panic searching upholstery cleaning companies and came across Quick Nick because of their great reviews. They answered his call and got us scheduled immediately. John came to the rescue! He called 15 minutes before he was set to arrive to let us know he was on the way and he even respected my "no knocking working from home" sign. He was so friendly, professional, and truly quick! I expected the service to take a lot longer than it did. He did an incredible job and my couches are right back to looking brand new! If I ever needed this service again, I wouldn't hesitate to call. I anticipate using them for carpet & tile cleaning in the future.

Quick Nick's Cleaning absolutely blew us away. Their technician, John, did an incredible job…read moredeep-cleaning our carpets--he completely removed stubborn pet odors and stains that other companies couldn't touch. He also restored the tile and grout in our master shower to look brand new. The results were way beyond expectations. Their steam generator system, built right into their vehicle, cleaned better than any carpet or tile service we've ever used. You can tell this team takes pride in their work. The technicians are full-time employees (not random subcontractors), extremely professional, and take time to clearly explain pricing and exactly what's included--no surprises. Even better, the owner Nick actually answers the phone himself and is always available for questions. That kind of personal service is rare these days. If you live in The Woodlands and want your home to look and smell amazing, go with Quick Nick's Cleaning. Five stars all the way

Great price and service. Very polite and helpful. Like their policy to return if an issue within…read moreone week.

Did a great job cleaning my mattress, efficient and timely. Great customer service. Pricing was…read morecomparable to other quotes.