I am new to the area and chose Hound Haven due to its convenience and price. Sammy is a rescue and…read morealthough he's been with us a while, he was adjusting to the new house and could be skittish. The carers at Hound Haven adore Sammy, treat him well, and understand his personality. They also took Sammy in last minute after a Rover experience I tried went wrong. I'm grateful to the staff at Hound Haven!

We came to Franklin and needed to board our 2 dogs. Found Hound Haven and our dogs loved them!read more

I took my two labs there, and my sweet little puppy. They are caring, thorough, and do an excellent…read morejob on preventative care. I would definitely recommend.

Goose Creek is always willing to make room when urgent situations arise, and for routine visits,…read moretheir prices are fantastic. They started asking people to wait in the car during COVID and kept the practice going, which really cuts out a lot of the choas inside, which is good since the lobby is fairly small.

Grace has been a godsend for us and our dog. We adopted a rescue that has severe resource guarding…read moreissues and had not been socialized with people nor dogs. He's a unique dog, and for a while we weren't sure we would ever find someone who could effectively and safely handle him, but Grace was able to not only speak his language - but also safely integrate him into walks with other dogs and help muzzle train him. She quickly became his favorite person and was one of the only people he trusted. Grace went beyond the walks and basic training and would sometimes ask if she could take him overnight to get him used to being around different dogs (hers) and people. He always loves these sleepover and has learned to better read other dogs and communicate as a result. Our boy has come a long way, and we owe so much of that to Grace and Lucky Dog!

We had to find a kennel in a rush because of an unexpected situation. We called all the kennels we…read moreknew of but they were full, so we went looking at the "unknowns". This turned out to be the perfect place for our dog. Jeff and Grace keep great control over the animals, and keep the numbers way down. Our dog was unsure of herself for the first day or so, but quickly joined the pack because I believe she felt very safe at this place. Great big fenced areas to play in, and best of all communal sleeping on furniture! She felt right at home. Highly recommend this place. You can see her airborne flying with the pack in the second photo!

My dog Rocky always enjoys his time being boarded at My Second Home. They always listen to the…read moreinstructions I leave them (food amount, when to give meds, etc.) and always take extra care of him because he can be anxious at times. I love having access to the outside play area cameras so I can still check up on Rocky even when we're apart. I love having that extra reassurance that he's having fun with the other dogs and being taken care of.

Misleading "Free" Night -- Beautiful Facility, But Watch for Hidden…read more We brought our little Maltepoo to My Second Home because the rep on the phone explicitly told us a one-night stay would be free. What we found when we dropped her off was very different. The facility itself is modern, clean, and you can tell the staff care about pets -- that part was obvious and appreciated. The problem was the surprise charges and upsells that only appeared at drop-off and again at pickup. Playtime, walks, and basic activities were all listed as extra charges when we arrived. The supposed "free night" turned into an $80 bill at pickup. Staff told us it must have been a miscommunication with a new employee in training, but that doesn't excuse the lack of transparency. Pros * Clean, up-to-date facility * Staff clearly care about the animals Cons * Misleading phone communication about the "free" night * Numerous hidden fees (playtime, walks, etc.) disclosed only at drop-off * New/poorly trained employees passing on incorrect info to customers If you're thinking about boarding your pet here, be very careful when you make your reservation. Ask for a written itemized estimate that includes everything (playtime, walking, fees) and confirm any "promotions" in writing. The facility has potential -- fix the pricing transparency and employee training and this could be a great place. As it stands, we left feeling frustrated and nickeled-and-dimed. -- James Meade

We have a 10 month old mini Aussie Shepherd. She needed a full grooming. The Aussie breed has an…read moreundercoat and fur. Thus, you have to be careful when grooming them because you could damage their undercoat and fur if you use mechanical trimmers. We picked PPPS because of the positive yelp reviews. We booked our pup for an appointment. PPPS uses text to communicate with you and the communication is excellent. PPPS needed vaccine records and many additional details to make sure it was safe for all the other pups at their location. We dropped off Zoey and spoke with the groomer (Bree). Bree was very aware of how to properly groom an Aussie. We had a brief conversation about what we wanted and believed Zoey was in capable hands. When Zoey was done, we got a text to pick her up. I was greeted upon arrival and Zoey was led out to me right away. Zoey looked fantastic!!! Bree groomed her exactly the way we had discussed. Zoey looked even better than I had hoped. I gave Bree a $20.00 tip. When I brought Zoey home and my wife saw her, my wife loved the grooming. My wife's only complaint was that I should have given Bree a bigger tip. I will fix that the next time we bring Zoey in for a groom.

Diesel has been going to PP for doggy daycare since I adopted him from MTGSR five years ago. The…read moreteam here is amazing. Dawn is fantastic with him as are the other employees there. He's not an easy dog but they have done amazing with him. When he was diagnosed with a hereditary eye issue, I was worried about having to board him as he requires eye drops twice a day to keep the condition treated. They didn't hesitate and said we will be sure he gets them as needed when he boards. They are amazing and I wouldn't take him anywhere else!

We have used The Farm for 5 years! We have our doodle…read more Groomed twice a month! She loves her grooming routine! She also loves her home away from home. The walks by the creek while she's there and play time! She is happy when she's been to The Farm! Donna M

Family pet boarded there. Unbelievably great…read more Very attentive and personal attention to making our pet happy.

We've been using Battleground, primarily Dr. Dawson for nearly 10 years! We've used a prior vet In…read morethe Franklin area and one for a period in Birmingham. At Battleground, I've always been seen Promptly, felt I was receiving the highest level of care, and Dr. Dawson has always been so kind! We've had to put down a pet and welcomed a new one to our family!! She's been so endearing during both seasons! I have no doubts you will receive kindness from all vets and staff at this business! Love them all!

I really like Dr Jim Russell at Battleground Animal Hospital in Franklin. Our cat is…read moreimmunologically compromised. As a result, he had inflammation of the gums and severe dental disease. Dr Russell performed a near full mouth extraction of teeth leaving Canines for chewing then topping off with antibiotic and steroid injection to facilitate healing. Our cat was almost immediately better. There currently is no more foaming or bleeding that had occurred before Dr Russell performed the surgery. Dr Russell really did an exceptional job. I would highly recommend Dr Russell and Battleground Animal Hospital.

My pets love Dr. Walsh! She has taken great care of them over the years, especially as my cat has…read moreentered his sunset years. She truly cares that my pets are well cared for and that I walk away with all the information I would want. The boarding facility is great, too. They have a great routine in place for my dog. He gets lots of playtime outside with the other dogs, and they make sure he gets his own food in the correct portions.

Boarded our dog here and she has caught kennel cough three separate times. We had to stop doing…read moredaycare and now pay extra for private time. The staff was apologetic each time and is very kind but that was too many instances for us. This is now our 4th option.

Sadly I was a long time customer and they have recently continued to fail. They claim staffing…read moreissues, but if you are providing a service you take care of your customers, especially on an appointment based business model. Don't take on customers and raise your prices only to provide not only mediocre services, or sometimes not even what you paid for!! I recently had 4 bad experiences in consecutive visits 3 on the grooming side and 1 on the vet side. On the vet side I was told my dog had Lyme disease and needed medication to take care of it. The vet never called in the script until I had to call several times. The spa side has been horrible. Not only have they raised prices, but the quality and service don't even justify half of what they are charging. 2 times nails haven't been clipped and on the last visit, I pay extra for the furminator/deshedding procedure and it was not completed or satisfactory. When I called to get a refund as I am tired of no consequences, they basically blew me off when I spoke to the manger. I was given a bunch of bs excuses (lies) and nothing to remedy the situation. I have asked for the owner or the head person in charge to call me to discuss and nothing. I have posted several times on their social media pages only to have them delete the comments. I will not go away until a satisfactory resolve is obtained. You FAFO with this last screw up. My goal is to post regularly until they do the right thing. I would find better places with proper management and ethics to spend your money.

Awesome vet, AWFUL grooming. They shaved my little girl to death and she looks terrible. They never…read morecalled me to say she was ready so after 2.5 hours i just showed up, and sure enough she was. Her nails are all inconsistent, some are still very long. I had strictly said rounded face, and we got choppy snout. She also didn't smell like a fresh groom either. I really don't know what they spent their time doing with her but it wasn't a groom. Do not get your dog groomed there. Nicest vets and great staff otherwise.

First off, this place warehouses dogs that they claim they are "rescuing" from area shelters. They…read morekeep them in crap conditions with no actual game plan to adopt them. This is what the staff told me and my experience mirrors this. Second, the place smells like urine every time you walk in. Third, if you board your dog, they'll come home with worms, diarrhea, as well as the bag of treats you left for your dog that they didn't bother to give them. If you care about the conditions for your dog, look elsewhere. The positive reviews are all from 5 years ago when they had different ownership.

Staff is extremely rude their human and animal customers. Will be taking my dog to a place where at…read moreleast one person seems happy to be there