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My Mini Trailer

3.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

Services - My Mini Trailer

Trailer repair

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5 years ago

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U-Haul Neighborhood Dealer

U-Haul Neighborhood Dealer

(1 review)

So I rented a trailer about 100 miles away. Before I rented it I went on the website and went…read morethrough the whole process and when I got to the U-Haul dealer they did not have a trailer to go one way. They got on the phone with the local service rep who directed me to another location with a one wau rental about 10 miles away the other direction and the guy was great and his staff couldn't have been more helpful. He isn't one of the corporate U-Haul guys otherwise he would've treated me the way all the other U-Haul's treat you. He made a mistake sending it out as a local rental and when I got to my location and went to return it they said I had to clear it through the customer service 800-number. If you call the 800 number and you end up with Valerie the supervisor, that good day you were having is over. She explained about as abruptly as she could that I needed to drive it back the 100 miles and there was no way she could help me. Stop and think about that for a little bit. I asked over and over if there was some way to work this out. Nope. I then called back the local dealer who got on the phone and worked it out in less than 1 minute to take it to this same uhaul who said earlier they wouldnt take it. Three people standing inside watching the clock and the only words they could speak was "put it in a parking space." Ok. As I unhook the trailer and dropped it to the ground the guy comes out and now he is able to speak more than a few words to tell me I was putting it in the wrong parking space. Effectively needing to re-hook it up turn my trailer around and back it in into a blind spot before they closed in three minutes. There are so many other U-Haul's you could try. I really hate leaving negative reviewsBut this one is fully earned.

My Mini Trailer - trailerdealers - Updated May 2026

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