This review is specifically for Jeff and Fawn Star and their team. We were in the unfortunate situation of having to short sell our Phoenix home. We were embarrassed and didn't want to ask friends for referrals under the circumstances. I contacted one real estate agent from an attorney we consulted, but didn't get a return call. I then called Jeff based on a yelp review and he returned our initial call within about an hour and came to visit us within one business day. He was very honest, caring and empathetic about our situation. We had a few delays in getting the deal closed due to the lender not assigning our file, or incorrectly assigning our file, but they stayed on top of the process through to the close and transfer of title. We appreciated that there was never a For Sale sign in front of our home and didn't have to deal with questions from neighbors-except from those who checked out Zillow. With the delays, which I don't believe had anything to do with lack of trying on their end, our process from listing to close took 8 months. Considering the alternatives, this was the best outcome we could have hoped for and we are VERY relieved and grateful. No foreclosure on our record!
I mentioned "their team" above which is in reference to Mary Hansen who works closely with Jeff and Fawn. Mary especially went above and beyond to answer (and after a few phone conversations), anticipate my questions and become friendly on a personal level. If it wasn't for Mary, I don't think I would have kept my sanity through this nerve wracking process that had a very happy ending!
Thanks to Jeff, Fawn and Mary, we are now on our way to rebuilding our credit and starting a new life. It's hard to express our gratitude for their part in making this happen. read more