I'm very DISAPPOINTED in this place. I believe communication goes a long way. Because communication failed from them or lead to bad experience and service. On my way to spa I had an unfortunate emergency that I rather not going into details. After I solved my emergency I called the spa to speak to the owner to explain my situation and see if they can make an exception and take me at 11am instead of 10:30am for my 90 min package. There was no answer, so I proceeded to text the number. I asked through text if they'll make an exception due to my unexpected emergency. The person that answered the text "sure no problem, drive safe". I said thank for making the exception and apologized for any inconvenience.
Well, guess what?!?! She didn't give me the full services and rushed through the massage and facial. Obviously I don't have a watch or cell on me I felt it was rushed but didn't say anything cause I wasn't 100% sure until she finished and I immediately went to my cell. This is where everything went wrong NO COMMUNICATION. I asked the therapist what happened I thought she was making an exception. That's when she tells me that sh already had someone at noon; which I get but why not explain that over the phone or when I got there/ the. I said I would've rescheduled. She responded there was a charge again she didn't say that over the phone. She never gave me any options or anything explain that she couldn't make an exception. She doesn't know if for me it was better to pay the rescheduling fee than having a rushed massage and facial. Or maybe I could've just chosen to have just the massage and come back for the facial. I didn't know my options, didn't know she had another client at 12pm, didn't know the rescheduling fee, and she made it seem through text that she was giving me an exception due to my emergency (i was thinking she didn't have another client and that's why she was accepting it). I'm a new client this was Christmas gift from my brother and I was looking for are for a nice and much needed massage. The owner needs to retrain about communicating with the clients and being clear when Responding to text messages. I totally understand she couldn't give me a longer service because it'll affect the next client but she never communicated that to me, never gave me any options and responded yes about my request of making an exception. I'm so disappointed...smh! I wish she would've rolled about this before giving me the services. I would've either chosen to just do massage and lose the facial or paid for the rescheduling fee. It wasn't worth it for me to have a rushed massage and facial in an hour. read more