I want to start by saying the coaches are great. The workouts are challenging, motivating, and I've…read morereally enjoyed the energy in the studio over the almost three years I've been going on and off. However, I'm really disappointed in the customer service and membership handling. I'm currently on my second pregnancy, and for health reasons I was not able to work out for a period of time. I kept my membership going for about three months even though I wasn't attending, and eventually decided I needed to cancel. Because you can't cancel in person, I submitted my cancellation online within their stated cancellation window. By the time they responded, it was already one day past that window. They told me they would refund the next month's charge since I'd been charged anyway. That refund never happened. I had to call three or four times, go back and forth, and still never received the refund I was promised. I've also tried calling on two separate occasions recently and no one answered the phone. In the end, I'm out about $170 for a month I was told would be refunded, on top of the previous months I kept the membership active while unable to use it. I had even told them I planned on coming back once I was cleared to work out again, but this experience has really changed how I feel about the company. The workouts and coaches are truly great, but the way my cancellation and refund were handled has been very frustrating and discouraging, especially as a long-time member and pregnant mom trying to do the right thing.

Great coaches, amazing workouts. 10/10 recommend to anyone looking for workouts that push you to…read moreyour max in a great environment

So pleased with the tennis staff! My son has been going regularly for classes and private lessons…read morefor 3.5 years. They are kind, encouraging, and his game has improved. Eva is a gem!!

Genesis health club continues to charge my bank account after cancelling my membership. I notified…read morethe company though their website and by texting the trainer I worked with that I cancelled my membership and expected to no longer be charged for dues. The trainer texted back that "Oh yes, your membership has been canceled." The same day I noticed my bank account was charged the dues fee. This company is totally disreputable. DO NOT SIGN UP AND PROVIDE ANY BANKING OR CREDIT CARD INFORMATION.

Bethany does a great job working with my limitations but still giving me a good workout. I love the…read moreatmosphere at Optimal.

Not only is this facility honed in on helping you with total fitness and wellness. Lauren Lai…read morePeng... gives a fantastical massage/therapy session. Love her and everyone I've interacted with here is focused, professional, health and fitness oriented. Definitely recommend.

There was a misunderstanding with a friend I brought in and Tia helped straighten things out and…read moremake things right. Great customer service. Highly recommend!

This is a great YMCA location. This YMCA was located near my hotel, it was snowing so I decided to…read moreuse the indoor track and weights at the YMCA. The staff was extremely helpful and friendly, they made navigating the Y and using the facility seamless. The indoor track is well kept and a great place to run or walk. The weight room has a large amount of equipment and well laid out to accommodate any workout routine. I really enjoyed using this facility, and will use it again if I am in the area.

My monthly payment was scheduled to be paid on the 17th of every month. They would wait until a…read moreweek later to take it out, then charge me a 10 dollar late fee on top of it. The manager argued with me that it was nothing wrong on their end, so I canceled my membership. They were unwilling to reverse the late fees. I was a member there for over 10 years. They have signs all over the walls with rules. Rules everywhere. Never once in 10 years did I ever see any employee enforce any of the rules. Their whole focus is on having a judgment free zone, big signs with rules on dress code, dropping, slamming weights. That's the reason I joined was to get away from those things. Never saw any of those rules enforced ever.

If I could have not given any stars, I would have picked that option!…read moreTheir slogan says "no judgement" but I can honestly say, that my relationship with these people have been nothing but negative. (with an occasional positive experience, too far in between, considering you are paying for a service!) I first got a membership here before they even opened their first location, in Wichita. Everything sounded promising and for the first few months (while they were still trying to get more people in there), there were no issues. I mean, I saw this lady pour a whole bottle of water on the floor and one of the staff was in a joyful mood to actually clean it up. Like it was no big deal. Everyone came in with cut out shirts (a lot of people actually cut out the sleeves to the shirts they give out and used them as cut out shirts!) -- They always welcomed you with a smile. As the gym started to get more packed, more members, the staffs attitude started to change. - The smile at the door turned into an attitude, like you owed them anything for just showing up. - The cut out shirts became an issue. - Any simple question were answered with smartass remarks. The sad part was I went from working out everyday to just dreading having to go to the gym and deal with the bullshit. It became so weird to not be able to workout in workout clothes, that I stopped going to the gym altogether. Here I am, paying for the Black Card Membership and not showing up at the gym... So eventually I just cancelled my membership. I started going with my fiance (who also has a BCM) -- not as often as I used to before. We finally started going later in the day (10pm-12am) and the guy that was there as staff was cool enough to just not care if people were wearing cut out shirts or complaint about things that shouldn't matter. Needless to say, I got myself a membership again (after 8 months of tagging along with someone else). First few times, I kept going at night, no big deal. The first time I go in the morning... Something happens! I walked in, this girl took my number just fine. I went and warmed up, and started lifting... 15 minutes into a workout the same girl who took my number when I first came in, approaches me with a shirt on her hand. Staff: "Would a small work?" Me: Excuse me? Staff: "Would a small shirt work for you?" Me: I don't know what you're trying to say... Staff: "Well, technically you cannot be in here with a sports bra and a cut out shirt over it, even if it just shows have an inch of your ribs..." Me: "Well, I come here at night and its never an issue..." Staff: "Thats something that would have to be addressed with my manager." I seriously didnt even know what to say... everyone around me (other members) were just looking at the situation... I felt embarrassed and humiliated. So much for no judgement. I have seen a 300lb lady in a long skirt, using a treadmill (like that isnt a safety issue in itself!) -- nobody addressed the "dresscode" (that it's not even in the contract!) Girls workout in booty shorts, ALL THE TIME, no issue at all. But wearing a shirt over a sports bra where all you see is half an inch of someones ribs is a huge problem to the point where you have to change or leave? It's ridiculous! Who wants to workout in a t-shirt and get the shirt all sweaty and stuck to your body (especially in the summer!) -- it's disgusting. Who says that you cannot wear gym attire at the gym? Planet Fitness. But eat pizza there? SURE! And grab a tootsie roll on the way out too! It's a joke. I wouldn't recommend this gym to anyone. And I so regret ever signing up for a membership again with the hopes that the bullshit was in the past. Oh well, live and learn...

Love this gym! This is the kind of place for training athletes who want to get better. Super…read morefriendly staff that are very knowledgeable and supportive. The atmosphere is great. If you truly want to get healthier or stronger this is a great place. There is personal training available, group training, and just open gym if you want to do your own thing. You can do crossfit, powerlifting, bodybuilding and everything in between.

From the owner: Sport Performance and Fitness Trainingread more

Great gym. Highly recommend to anybody. 10/10. Fun environment, not crowded, and in a convenient…read morespot.

From the owner: Individual personalized 1-on-1 training sessions customized to your fitness goals. Customized…read moresessions, combining fitness needs in a group and team environment. Individual or small groups sessions provided to help improve strength and conditioning. For all levels from beginners to collegiate and professional athletes.

WFBBC is really the best workout experience you can have. the classes are a total body workout each…read moretime. and the staff is amazing! they help you reach your goals and if you can't do a certain exercise, they have others to try. you can work at your pace to reach your goals. try them out! it will be the best thing you've done for yourself!

I have been struggling to establish healthy habits for years so I decided to give this place a try…read more They give me the accountability I need by having me sign up for my classes before I come and it's 30 minutes of well-directed exercises with trainers right there to help with form and modification. Everyone is welcoming and supportive. There's even a nutrition program to get that aspect in shape as well. Very affordable too so check them out!

I have been a member for a couple of years now - I left the YMCA due to the high prices and…read moreinability to get to some of the equipment during the classes they offer. Planet Fitness has one thing going for them - CHEAP! However, with cheap comes some tradeoffs. I have noticed lately that there is dust and debris EVERYWHERE. It's like they don't care anymore. There are several pieces of equipment with ripped pads. Several of the TV's have been out of commission for as long as I can remember. The main large clock was even wrong the entire time during DST, as apparently they were too lazy to change it. What bugs me more than anything, is I watch numerous people EVERY time I workout that come in and stroll right past the front desk, even when the attendant is standing there (though usually staring at their phones). Am I a sucker for paying for my membership? To me, it looks like half of Wichita uses this place for free. What gives?

Good gym to start out from has good and clean equipment but no free weights my weight. And they…read moredon't have free weights they have cardio and machines but that's it. It's cheap and good for the money but I don't go because they don't really like muscular people who actually lift and that are dedicated to the gym.