I am not petty. I don't leave bad reviews like this. I always tip no matter what. But I have to share this experience so people avoid the mistake I did.
I had booked a full leg and brazilian, I had purchased a full leg groupon. I was about 15 min late, I did call to let them know and see if they'd still take me, and they said no problem. But then, upon arrival, they had me wait a looong time. Like, I understand I was late, but the 15min I was late were let's say allocated for the brazilian, and then they should still see me as soon as they can again for the full leg service, and they would be back on track with the reservations and all (I worked at a hair removal salon, I did front desk so can't full me there!). But the lady who I booked with, Usha, had already taken someone else. And it's totally reasonable, I understand. She was doing her eyebrows. (the lady was a walk-in I assume) Once she finished her brows, she told her to go in the waxing room and wait for her. I was like wtf?! I will totally lose my spot now. I thought it was only going to be the brows. And then someone else walked in for brows, and Usha took her too!!! I've been already waiting for about 15 min, the lady she took while I was late was waiting for her for a wax too, and she takes a third walk-in client?!?!?! How money hungry are you?! So, I look worried, and she tries to tell me that in a min. the other specialist will do my waxing. I said "no, I booked with Usha (reviews recommended her), and isn't that you?!". So, because i was late 15 min, I waited more than half an hour because she took not 1, but 2 walk ins, while I was there already?!?!? No, that is not how you build clientele.
Anyway, when we actually started my service, I realized I had made a mistake choosing that place. The room was small, but hey, NYC is a crowded city, I get it. But then, she kept bumping things over during my service. That's a hazard then! She indeed was not double-dipping as the website mentioned, but everything else was done wrong. The service table was dirty, not just with baby powder which I know you need for every waxing service, but with hairs from previous clients!!! When I turned on my belly for the rear part of the brazilian, boy was I terrified to see how dirty the table was! Not to mention the pain! Not once did she ask me if the wax was too hot! And for the legs, she used the wax tubes with the roll at the end (I was using that in high-school when I had no clue wtf I was doing), and she was pressing sooooo hard with it to get more wax out, I had small bruises on my upper thighs that evening! The specialist did not ask me to stay in any specific position, nor to hold anything; I asked her if she wants me to hold my tummy or cheeks if it would be easier for her. (again, I worked at a hair removal salon, I know how it should go, how it can be easier for both the the client and the specialist). Oh the pain! That was a constant during the service.
She barely spoke to me. She should try and make people comfortable, make them forget about the pain by chatting. I started asking her some questions to distract myself and give her another chance so I could like the place a little. I asked if they did men services, or men below the belt -I was curious, as I know how few options there are for them- and her answer was mean, sexist, and racist. Wow! Really?! Now I couldn't wait to get out of there. And luckily that happened sooner than expected. She was very fast. Full leg with brazilian always takes 45 min on my body. She was done in 30 min. And as soon as I got home I realized why. There were soooo many hair patches left behind, and soo many hairs that were just ripped in half, not pulled out from the root. In the brazilian area I had to grab my tweezers to make it acceptable. But my legs, of boy, that was worse than my 15 year old me trying to act adult! I could not tell there was anything done on my upper legs; most of the hairs were still there. And the lower leg, patches and patches everywhere. And on my knees, where it's easy to spot hairs, a third of it was still there! 3 days later, I'm in a trip, wearing dresses and shorts and I realized I had a tremendous amount of hair again on my legs. Why? Because she didn't pull them from the root, she just broke them at the skin level. And now they grew back. Whenever I get a proper wax done, I don't have any hair for at least a week. Then it grows slowly and for another about 5 days I can still wear shorts. Now after 3 days I was embarrassed to wear shorts. And what I was even more embarrassed about was that I actually paid for this far-from-acceptable service. Never again!
Save yourself the pain, the awkwardness, and the hair patches, put an extra $10 in and go somewhere else! read more