Recently began experiencing a vibration in my Honda CR-V while traveling at high speeds. Assumed…read moreit was a tire balancing issue, so scheduled a session at Sully's last Wednesday. Dropped the car off, but before I left, Sully had already suspected that the issue wasn't a tire thing, but a drive shaft/U-joint issue, which was confirmed shortly thereafter. Figured that it would be both a fix that would take a long time and cost me an arm and a leg... but Sully quoted me a surprisingly reasonable price, AND had the parts ordered and replaced on the vehicle by the end of the day on Thursday, the day after I dropped it off. Said this before, and I'll say it again - for superb workmanship, fair pricing, and superior service, there is NO BETTER SHOP in the area than Sully's Auto Care. This has been my go-to shop for the last three years, and I am profoundly thankful and exceedingly happy that I found them.

Excellent automotive specialist. Sully's is honest and has very reasonable prices. Nothing is…read morehidden as Steve explains everything at the onset. And, Lori is very knowledgeable in automotive skill. We would highly recommend Sully's Auto Care to everyone seeking to have their auto repaired the first time.

Brought my car in because break light was on and I have no clue about anything mechanical…read more Very honest and informed me it was only the break light sensor and that the breaks were fine. Using them again because of this experience.

This is an excellent business where they try to remember your name. It's family owned and very…read morereasonable. My rig was on the lift minutes after ny appointment time, which is far better than any doctor's office! This business delivers the all important " recommendable work".

It's always scary to trust a new mechanic. Isn't everyone asking "who do you know," "who can I…read moretrust," "who won't charge me an arm and a leg..." Well, on a whim, I gave J&S in Warwick a call, and now they're my go-to for basic services. (Because knock on wood, I haven't needed anything beyond an oil change and routine service yet.) They're polite, clean, and detailed in their estimates. They provide a video via text to explain what's happening with the vehicle, and it also gives a good baseline visual! Super friendly guys - I'll be back!

$176 to "diagnose" a problem I already provided the paper work for, all I needed them to do was fix…read morethe issue, which was also way over priced $800 for spark plugs and wiresets no thanks

As a young woman, I personally find it incredibly hard to find a mechanic/auto shop that will:…read more 1. Not talk to me like I'm a moron. 2. Not try to rip me off. 3. Be fair with their prices and honest with their work. I've never had a bad experience at any Firestone, but these guys in particular are really just outstanding and really deserving of praise. I can't believe it's taken me this long to write a review! I've been coming to this location for about 4 years now. They are always kind, explain everything and are happy to answer any questions you may have. They are always happy to make recommendations, but never, ever make you feel like you're being forced into making repairs. They are honest, work efficiently and have great attention to detail. These guys really make an effort to get to know their customers, too, which is also rare in my experience. I had an issue in early 2016 where my car broke down on the side of the New Jersey turnpike. I was 21, had never had an incident like this away from home, and was just with one of my good friends. We were two young girls stranded in (what felt like) the middle of nowhere. I had it towed to the nearest Firestone, and the guys were great there, but they were having a really difficult time (I mean, they told me I may need to get a tow from NJ back to RI) locating the part that I needed (it was a small bolt that had snapped off). In a panic, I called my local Firestone to ask them for advice. Chic and his team were literal lifesavers on this day. They were able to identify the part number, locate the closest place the guys in NJ could get said part, and were the true reason my car was able to be fixed/driven back to RI. They went above and beyond here and I'll never be able to thank them enough for that. More recently, I had to get four new tires (which I dreaded) around Labor Day, and Mike worked with me to find the right kind of tire for me/a set that was in my price range. He made the experience easy and seamless. I just got my brakes and inspection done yesterday at this location. They were incredibly fast, kept me updated, and called me as soon as it was done. It was a Saturday and they seemed very busy, but it only took a little over two hours - which is incredibly fast to me, because I normally have to wait 3 hours for an oil change at my dealership. Their prices are modest and they always offer great coupons/discounts. I tell everyone I know to go see Chic, Mike, and the rest of these guys. They always go above and beyond and are overall a fantastic team.

They are very expensive, customer service sucked and not only that. I took my car for inspection,…read moremy car has no problem at all. No light came up in my car. They took 55.00 from me, and said 1500.0 yo fix what was wrong with my car when nothing was wrong. I will never again in my entire life refer or go to Firestone anymore. They are a waste of a person time.

I called here because I was due for 50k maintenance on my 2021 Honda Pilot and one of my friend's…read morehas recently been pleased with their service. After taking my car in, I can definitely see why! I called and spoke with Carly who set up my appointment. She was accommodating and professional. At drop off, I was greeted by Sam who gave me the time expectation for the work estimate and called me back with the diagnostic ahead of his scheduled time. He gave me a list of services that needed to be done - and helped me prioritize which ones were need to have, and which ones were nice to have. No pressure, just good advice. The prices were less than I pay at the dealer and got the amount of care and attention, was such a great value. Having a reliable auto repair shop is priceless! This one is gold.

I had to have a new engine put in my Volvo. I was referred to Elite. They were great! Kept me…read moreinformed, my car runs like a brand new car. Thanks Sam and crew.

Mike and his team provided great service and response time for a basic exhaust repair on my 2019…read moreSentra. Thank you for an honest job well-done and well- priced! Jim

Fast response time to questions. Receive the information requested will follow up on monday to make…read morea feature appointment from my transmission diagnosis very good service

On those times when my vehicle is not being serviced by my dealer, this place is my go-to. I have…read morebeen coming here for at least 10 years for various jobs: smog registration, new tires, whats-up-with-this-and-that, etc. Recently, my car's rear turn light died. Since my dealer service warranty has expired and I was determined not to spend an arm and a leg this time, I drove in to New England Tire Car Care in Warwick on a late Saturday afternoon. Not only did they check my car within the same day, they also diagnosed the problem and offered to order the original part by Monday. By Tuesday, the problem was fixed and I was able to drive out of there with a new, OEM taillight that did not cost me greatly. Ed, Greg, and Mike--everyone, really--are pleasant and really helpful. The place doesn't have a fancy waiting room but it works. Most importantly, their service is good. I give this place a thumbs up on value and customer service.

I had lots of work done on my 2011 Nissan Maxima with 171,000 and now it's running like a brand new…read morecar. I highly recommend this place. Other places are good but this place is better because they give you a print out.

Found a nice Santa Fe for 7,450. They let us get it checked out by our mechanic and thus is when…read morethe scam/problems started.The owner only has 3 dealer plates and he and his son take them home apparently. We were late for our appointment with my mechanic because of that. The dealer nland the mechanic gave the ok for a full vehicle inspection by my guy that is literally 2 minutes away from the dealership. It took rouhly 1 1/2 hours for the mechanic to call me furiously telling me its unacceptable for the car to be gone for so long and demanding i bring it back immediately. I informed him that its being worked on like agreed and if hes a mechanic he should know a full sweep isnt 10 minutes, especially when a customer is late. I tried to inform him the car was soon done and we will be on our way back once the job is done but he hund up on me mid sentence. My mechanic finished up 20 minutes after that and told me the only thing wrong was a sticky shifter that some wd40 will fix. At this point between the numerous lies we caught the owner and dealer making and that phone conversation I was going to take my deposit back if my bill was more than 150 a month. I drop the vehicle back to the dealer and the rude mechanic was all of a sudden kind and excited that I was happy with the turn out at my mechanic. They told me I just needed to wait for AAA to contact me with a loan offer and send it to them after and for them to go through the vehicle themselves and do whatever fix ups mechanic or cosmetic. That night I got a call from AAA after my alert of a credit pull being added to my account. The woman said I was approved for 6200 with my 2000 dollar deposit and they need to send it to the dealer to finalize everything. I called the dealer to inform him of the good news and his response was to tell me don't worry if it doesn't go through amd he has another option that is guaranteed to work. The following day AAA called and the voicemail I got was informing me I've now been denied and to call her with any questions as to why (this was on 7/31/24?l, I have yet to call though I know o should). Soon after the owner calls me amd informs me he's waiting on a woman in charge of financing to get in. I informed him of the change in decision amd he let's me know he can put my information into his system and get back to me on this other option. 40 minutes or so later and he calls back with a careful tone to inform me I've been approved. The payments are (with a $2000 deposit) $318 a month for 55 months. I collected myself amd asked why so much for a car valued at $7500. His tone changed to extremely rude and tells me my credit is in the toilet at a 540 amd the lender has all these fees and the rate is 17.9. Side note: When I put the deposit down I informed them of a 615 score (not perfect but far better than that bs) knowing my equifax said higher before the hard pull and guessed it would drop roughly 15 points. Credit Carma that morning had me at 617 down to 613, equifax had me down to 600 from 620 and transunion is at 617. So when I hear my score magically dropped another 60-77 points I didn't bother stressing and said I would think it over. Told my in-laws I'm getting the deposit back and my father in law took the ride with me back. The mechanic was there but not the owner. I told him I'm not taking the car because of this false report. He takes us inside and pulls up my information showing a 540 and then tells me credit karma swings at 20-30 points and I should get a transunion account to see what's impacting my score and have it fixed. He refused to listen to the facts I gave him several times and told me it's a good deal for me to go through this lender since they don't do things like any other bank.He believes its a great program for me since if I make on time payments for 6 months my score will jump 70 points and he can call me back to refinance with an actual bank for a better rate. Apparently if I had atleast a 610, I could have gotten a far better rate... all this senseless back and forth to finally ask me, when no actually meant no, if I made a deposit. I gave it to him 2 days prior and signed the invoice with him. I say yes, he asks how much, I tell him, just for him to say the dealer isn't in so I'll have to come back tomorrow. I show my in-laws the scores I have between the 3 credit reporters and credit karma and realized that they never pulled my credit for this "loan" from their creditor. We agreed that they either own this creditor or are allowed to send in false information by them since they clearly falsified my information. The next day (08/01/24) I get a voicemail from the owner again, with a $50 less payment for 51 months. Then that Sunday another call asking to sell me the car still. They gave me a copy of someone's license and other private info to sell the old car too since he's looking for a 1000 dollar car. I got more but it's too fit on this post.

Do not pay for any vehicle without proper inspection they own there own inspections station for Ri…read morepurchased car for 18k plus did trade in towards car suspension so bad you could hear metal to metal contact during test drive then went back to lot popped hood open water pump leaking ,contuned to check vehicle rocker panels hanging off car asked for them to be replaced they didn't they just screwed them to body of car and made a L bracket to hold them on and painted the bracked and the rocker panels wjwre not flush could stick my finger in gap between car ,so proceed to tell salesman Bill this is not acceptable they need to be replaced along with suspension parts ,he says ok I'll take care of it ,get call car ready come pick it up get car late night 530pm it's dark I trust it was done properly and all issues fixed ,antifreeze still leaking from water pump he said they tightened clamp on hose never leaked from hose or clamp area was from seals of water pump ,tell him this car still bad in front end shocks really need to be replaced there bad he fights and argues with me finally agrees to buy them out of his pocket si I say ok fix that and the front end suspension issues he says ok they will look at it ,go to drop car off gives me a loaner with sideways steering wheel from front end work car drifts soons as your let go of wheel so I took it back said I'm not putting my 5 month old kid in this car he gets upset with me I take my car back then leave he calls me asks if I can install these shocks myself in his garage at dealer myself can't do it don't have time etc... so finally drop car off to them again after borrowing someone's car to get to work and home they install shocks and struts and sway bar links cause there all bad still didn't fix issues with vibration in front didn't fix antifreeze leak for 3rd​ time now new struts and shocks installed the rear end developed wheel hope when losing traction in rain due to bad fishing etc.. in rear end of car ,car now leaking antifreeze pretty good sprayed everything even positive and negative terminals for battery where you can jump car cause battery in trunk alternator soaked in antifreeze serpentine belt now making noises cause it wet ,mean while this car was inspected by there station 10/05 shocks and struts installed on 11/20 and sway bar links car still has bad parts​ in front car still vibrating on highway ,when test driving told them my car note on trade in just paid off waiting on title in mail because they didnt have title i traded in they refused to register my car for almost month car was registered around beginning of November, finally get ahold of salesman again and tell me the owner won't do anything else for me including the leaking waterpump from test drive in beginning of October now it's 11/26 and have to drop car off to dodge dealer and have them fix waterpump myself and remaining bad suspension parts in car that should of been replaced for RI INSPECTION overall bad experience buying car from them

I went in originally for new brakes and tires, but Todd, Mike, and the other staff went above and…read morebeyond urgently searching for a rare part that was needed to finish the job. For the last few years I have felt that people don't take pride in their work the way they used to, but I have been proven wrong.

Took my car here today before my 9am shift to see if I could drop it off for an oil change while…read moreI'm at work. Rich took me in no problem. I made one mention of an issue I was having with my wiper fluid & he said he'd take care of it. He called later saying my car was done, oil change went smooth, he fixed the crack in my wiper fluid tank, and replaced the dead brake light I had honestly been ignoring, without me even making mention of it. Even with being squeezed in unplanned, my car was done & ready within a few hours & I was able to grab it right after I got out of work it was perfect! :)