I truly never write reviews but I felt that I needed to let others know my experience. I have been bringing my dogs to this groomer for a few appointments now and have loved the haircuts up until my last time.
When I had went in the last time to pick them up, I was told as they were handing me back my dog, they had nicked his paw and put a little bandage over it and was told to not let him walk on cement for the next hour. When we had gotten home, we noticed it had bled through the bandage and continued to bleed on and off for the next day and ended up having to make a vet appointment the next day, and he now has to have a cone on his head for the next couple weeks. When I had called and let the groomers know that it was a lot worse than what they said, they said the owner would call me and let me know what they could do about it, since I did pay full price for his haircut as well without any reimbursement or discount off on their mistake.
The owner emailed me the next day instead of calling me, saying "We know you understand as we have your signed Liability Waiver on file acknowledging a risk while being groomed." With the waiver at hand. I understand mistakes happen, but barely any remorse or even a call to me made it clear they don't value their customers. When my parents dog had gotten nicked at their groomer, they got a call in advance, a discount, and a call the next day saying sorry and checking on the dog. To not get any of these is pretty upsetting from a place that I thought I could trust my dogs at. read more