The Company Dragon Restoration was called for service at our home. They did a wonderful job and we…read moreenjoyed having such nice people in our home. Sewage came up out of a drain that flooded our floors. The crew cleaned up the sewage magnificently and treated the floors for bacteria. My husband and I appreciated all of the help they could share with us because this was our first claim. We got paid for everything the day the Insurance Company came out to see our unexpected situation. The adjustor told us we couldn't have chosen a more competent company to do the work. We knew and felt that 100% from the start of our job. This company will be recommended to all our family, friends and neighbors. What a great crew of men too! Thanks again Dragon Lady. You are a blessing to our home. AA- Centerville

As the owner of many investment properties, a water emergency is one of the WORST possible…read morescenarios for the potential to lose money, and more importantly, disrupt the lives of our tenants. On two occasions Dragon Restoration has been there for us when time, money, and safety were vital. Many of the other outfits that provide these services wish to start pulling things apart and get you on the hook for expensive work that may not be needed. Dragon takes the time to minimally disrupt the property saving you money and stress. This local, family owned business, is our ONLY call during these stressful times. Thank you Dragon Restoration!

I completed a job for Ram Construction in December. The project required me to drive two hours each…read moreway, and I also paid out of pocket for all setting materials. As of today, I have not been paid because the owner has not authorized the payment. This has caused serious financial hardship for me as a subcontractor. Based on my experience, I would advise others to be very cautious when working with this company

They did a horrible job of communicating and managing their employees and sub-contractors to ensure…read morethey did quality work! David Oliver was the project manager for Ram. To much to go into but the pictures speak for themselves. Think twice before you use Ram Restorations for your next project.

Interior painting of a nearly 2,000 sqf rental property…read more Great job. pleasantly surprised. Very personable. Fair pricing. I will definitely use this company again for all my future painting projects.

Very personable and did a great and thorough job repairing our drywall and painting. The repairs…read morelook great.

These guys were awesome!! They arrived in a timely and professional manner and provided excellent…read moreadvice about our situation. Oliver really made us feel at ease and was very insightful! Thank you Oliver and A-1 Restoration you guys are the best!!

From the owner: A1 Restoration is a family owned restoration company that has been providing service for the…read moregreater Cincinnati area, Dayton, and Kentucky for over 20+ years. We started out as a national water damage restoration service and throughout the years developed into a full service restoration company. At A1 Restoration our customers and quality workmanship is our top priority.

I had them come out 3 times to unclog the same sewage pipe in my basement. The bill was $399 for…read morethe first visit. The second and third visit was free since it was under warranty. On the third visit, they gave me a proposal for $8800 to "fix a bellied pipe" in my basement floor. They said this was necessary to fix the problem. They then requested an additional $606 for me to view the video they supposedly took at the previous visit to unclog the pipe and show the bellied pipe. I had a licensed plumber give me a second opinion which included a live onsite camera video of all my pipes, and I watched while it was being done. It turned out that the "belied pipe" was nonexistent. The plumber stated that Roto Rooter had broken the flap on my backflow prevention unit but had not disclosed this to me. I will NEVER use Roto Rooter again. Be warned.

Predatory, Incompetent, or Both -- Avoid Roto-Rooter at All Costs…read more My experience with Roto-Rooter was so appalling, I feel morally obligated to warn others. It started with a sewage backup in my 792 sq ft basement on May 28, 2025. I had no prior experience with this, so I called Roto-Rooter, thinking they were reputable. They charged me $800 just to unclog the drain, which seemed high but I assumed it was a complex job. Because there was sewage involved, they told me I needed a quote for cleanup -- citing bacteria in the concrete. Fair enough. Then their Water Restoration Field Supervisor came to my home, reassured me the cleanup would take 2-3 days, and promised help in submitting the claim to my insurance. My insurance called multiple times with no response. Eventually, because this Google review, they responded. Shortly after, another technician came in saying he couldn't get the camera down the pipe to inspect it. He showed me how it wouldn't go through, then confidently told me it was broken pipes and quoted me $8,500 to jackhammer the basement and replace the piping with PVC. I didn't bite. Two weeks later -- yes, two -- they finally said the basement was dry. It made no sense to me that it would take that long, but I'm not a restoration expert, so I deferred to them. Eventually, I got suspicious and called a second company. The tech immediately ran a camera through the pipe -- no issue at all. He said he'd never heard of a camera being unable to pass unless something was being done wrong. The footage showed no broken pipes, just minimal root intrusion. In short, Roto-Rooter lied or was completely inept. And then came the gut punch: I received a $23,000 bill. For a partial basement cleanup of a minor sewage backup. I wish I were kidding. Look at the photos -- there is simply no way the work done justifies that cost. To recap: * They charged exorbitantly for simple services. * Lied (or were clueless) about my pipe condition. * Tried to upsell a $8.5K excavation based on false information. * Took far too long to complete a basic drying job. * Promised insurance help and then ghosted me. (Eventually after my reviews, they responded) * And in the end, sent a $23,000 invoice that is beyond outrageous. Do NOT trust Roto-Rooter. They are either dangerously incompetent, or predatory scammers -- possibly both. UPDATE: After receiving the insurance audit report, I can now confirm that Roto-Rooter massively overbilled and lied repeatedly throughout this process. They initially quoted $6k-$11k for water cleanup after a small sewage backup. What happened? A final settlement from my insurance adjuster of $11,328 for a partial basement cleanup -- with drying equipment left for 14 days for no legitimate reason. BUT ROTO ROOTER WOULD NOT RESPOND TO NEGOTIATIONS. As of July 29th, they have not responded. They also falsely claimed I was hard to contact or not available. That is absolutely untrue. I was either working from home while they were in the house or received 20-minute notice and arrived on time. They also implied I was going in and out of the basement, interfering. Another lie. I never opened the basement door while they were working -- except once, when all of their equipment had mysteriously stopped running and I checked on it. That was it. The insurance adjuster's audit backed up all my suspicions: they overcharged and found no justification for their bill. UPDATE 2: On August 5th, I received a lien threat from them because of their unwillingness to negotiate. It wasn't until August 13th that Roto-Rooter began showing a willingness to negotiate after I got a higher up email address. They falsely accused me of stopping my insurance from negotiating. It is not true and my insurance confirmed. As of August 18th, there has been progress in negotiations but there has been no agreement. Update 8/19: Roto-Rooter offered to settle at $19,000 (matching my insurance's position) but only if I removed all my posts, reviews, BBB complaint, Attorney General complaint, and agreed never to post about my experience in the future. I declined because my freedom of speech is not for sale. I did, however, accept $19,000 if my right to speak honestly about my experience remains intact. 9/3: After months of stress, I finally resolved my case with Roto-Rooter. My insurance generously paid $17,500, even though an independent audit valued the job at only $11,400. I ended up paying an extra $1,000 out of pocket just to walk away with a paid-in-full receipt for a $20,000 bill on a minor sewage cleanup in an unfinished basement. This was the most exhausting experience I've ever had as a homeowner. I would urge anyone considering this company to be extremely cautious. I have been through 19 rebuttals with them on the BBB, about 100 emails, and I filed a complaint with the Attorney General, the Ombudsman of Dayton and the FTC. Friends don't let friends choose Roto-Rooter.