I find it really convenient that the doctors office and the surgical center are right next door to…read moreeach other at the Digestive Disease Specialists. The doctors visit went extremely well. Making an appointment was easy and there was good communication before coming in. Everyone was nice and professional and the doctor did a great job listening and caring about the issue. The doctor was quick to react as well and offered to do the procedure the next day (although we ended up doing it a week later because of work.) Coming into the surgical center was easy, the person at the check-in desk was extremely nice and was not angry at all that we forgot the required paperwork. It was a bit annoying that they were running very behind. It was over an hour of wait time and apparently there was one patient who just decided to leave. Thankfully, we were early enough that we were only behind about an hour. The staff was apologetic and did give real updates, which I appreciate. The procedure went well and we got the initial images right away. The nurse was so nice and friendly. Can't say I'm looking forward to having to do this biyearly after 50 but at least I know a great place to come to to have it done.

Staff and Dr Shafi very informative, respectful, not rushed or annoyed with you like so many…read morespecialists! Highly recommend. No long wait!!

Dr Yeh is the best at what he does. I first put a review out years ago when he found my colon…read morecancer that met to my liver. 15 years later I still see him every year and have a colonoscopy. My body is unique in which I produce polyps and I refuse to have this disease come back so pro active treatment is my best option. His team in office and at the Henderson surgery center are great at what they do.

I love him so easy to talk to very thorough I've been going to him for about 10 yearsread more

I am sure the Doctors here are great, i was referred by another one of my specialist so I obliged…read moreand made an appointment. From the moment i walked in I felt uncomfortable. The employees seemed agitated and overworked. I felt like i was seen and pushed out immediately without even understanding what my treatment plan was. It was just not a good experience, unfortunately. For me.

Extremely Disappointing Experience…read more I am extremely disappointed with my experience trying to become a patient at this digestive institute. I was informed that my medical records needed to be transferred so that the physician could review them and determine whether they would take me on as a patient. I spent the entire week trying to follow up, leaving multiple voicemails and attempting to get an update. This is also contradictory to what I was told last week. At that time, I was told that Dr. Stone had availability in September, depending on which office location I selected. Based on that information, I chose to pursue care with Dr. Stone and went through the process of having my records transferred for review. I specifically chose Dr. Stone because I have been in and out of the hospital for the past two years dealing with ongoing digestive issues. I have seen multiple doctors who essentially placed me on PPIs without helping me get to the underlying problem or find meaningful relief. After hearing such wonderful things about Dr. Stone from a friend who spoke very highly of him, I finally felt hopeful that I had found a physician who might actually take the time to help me figure out what is going on. Unfortunately, my experience with the staff has been incredibly discouraging. Today, I finally reached the call center and spoke with Maevin. The interaction was extremely unprofessional and rude. I asked to be transferred to the office or to a manager so that I could address my concerns, but my request was refused. I called back and, once again, reached Maevin, who answered the phone and then hung up on me. After finally reaching someone who allowed me to speak with a call center supervisor, Sophia, I was told that the office is currently at capacity and would not be taking me on as a patient. That was particularly confusing and frustrating given that I had been told just the week before that Dr. Stone had September availability, depending on the office I selected. What makes this even more upsetting is that I was not simply calling to ask for an appointment. I was trying to file a complaint about how I had been treated, and instead of being given the opportunity to speak with someone from the office or management, I was ultimately told that they would not take me on as a patient. I completely understand that medical practices have limited availability and cannot accept every patient. However, I find it extremely concerning that after being given information about availability, transferring my medical records, and spending an entire week trying to follow up, I was left feeling as though I was being denied the opportunity to receive care because of the way this situation was handled by the team. After two years of struggling to find answers and relief, I was genuinely hopeful about seeing Dr. Stone. It is incredibly disheartening to feel like that opportunity was taken away because of an experience with the office staff and call center. Patients who are already dealing with ongoing health problems should not have to fight this hard simply to get an answer or be treated with basic professionalism and respect. I sincerely hope the institute reviews how its call center and staff handle patients, communication, and complaints. The way this was handled left a very poor first impression and, unfortunately, may have prevented me from receiving care from a physician I had specifically sought out because I believed he could help me.

I saw Natalie today to review getting my 2nd routine colonoscopy. Updated my info and made sure to…read moreorder Sutab, the pill prep that is so much better! I just received a text coupon for the pills. The office is clean, friendly, and efficient. Charlotte with scheduling was friendly and explained my prep and upcoming appointment. I'm looking forward to seeing Dr. Mokuolu again for my procedure at the Parkway Surgery Center in Green Valley.

I got a colonoscopy months ago and still haven't gotten results because they demand this stool…read moresample that I have and am to mail in but it has no directions and I can't ever reach anyone. Been sick just living sick it's really frustrating

Mi experiencia con el Doctor Cremonini es maravillosa, es un buen medico , atento , preocupado por…read moresus pacientes, su trato es maravilloso , su equipo tambien es maravilloso , les felicito. Excelente.

Severe communication breakdown regarding medical issue…read more While De. Cremonini himself may be qualified provider, the administrative staff at Las Vegas Gastroeology has proven to be completely unreachable during a time of serious medical need. I have repeatedly attempted to contact the office regarding urgent time sensitive medical issues , but my phone calls, text messages, and online portal inquiries have all gone unanswered. Navigating a significant health concern is stessful enough without having to constantly chase down a medical team for basic communication. Because the staff fails to return messages or handle critical patient correspondence efficiently, I cannot reccomnend this practice to anyone requiring reliable or urgent care. Responsive administration support is vital to patient safety, and unfurtuately this office fall completely short.

this office is absolutely amazing!!! I had a wonderful first impression from the receptionist who…read moremade booking so easy. the nurse & doctor talked me through everything and made my procedure today so easy and calmed my nerves. so thankful I found this practice!!

Highly unethical, recommend you avoid…read more Very concerning experience with CRC Clinic. Went in to get some banding done, along with my regularly planned colonoscopy. Dr Lyons asked about other symptoms, and I told him I felt somewhat bloated. Ended up getting charged $1000 when I went to my colonoscopy, which is supposed to be fully covered by insurance. Found out Dr. Lyons coded it wrong under "distention" rather than "screening". He refused to correct the coding, telling me it would be medical malpractice. I guess he skipped his law classes in school, because re-coding is a super common occurrence. I know as I run all IT operations for 2 large hospitals. He lied to me to my face about that, then didn't do the banding he was supposed to do, so I ended up being $1000 out for something that was supposed to be fully covered, and still didn't get the primary thing done I went in to see him for. I would recommend that you bypass CRC and go to a clinic that follows ethical standards, unless you have a lot of money you don't want.

Very professional I went for a colon and endoscopy and it was fast quick profesional and figured…read moreout the problem

The office is horrible. Twice i have set up a virtual appointment and they were a no show. When you…read morecall you never get to talk to a person. You leave a message and they respond via text. It took several texts before they called me. This is poor customer service. I hope this gets them to change! People calling like to talk to a person. Also what if your cell is not receiving texts? Very poor!!!!!!

Writing this while waiting for the doctor. We've been here 90 minutes and only just got placed in…read morean exam room. This is my grandmother's doctor but I attend every appointment with her. He is very thorough and careful. However, his bedside manor is gruff. He tends to talk at you for a few minutes, then leaves abruptly and your appointment is finished. His front office staff have had some recent turnover and the new pool of employees are a bit rough around the edges. They're not very helpful or professional like the staff was a year ago.

The worst doctor I have ever met. Told me cirrhosis is in God's hand. I thought I was in church and…read morenot in a supposed doctor's office. He even try to prescribe me a medicine I am already taking. He obviously did not look at the chart. The most waste time and money I ever spent on a doctor. Beware, this doctor will make you wait for a long time every visit and tell you nothing that is helpful. He is arrogant. He really gives the expression he is above all. I see his bull from the first visit and will never go back

It was a very challenging 6 weeks for me and my husband when we learned about his diagnosis of…read moreColon Cancer. We immediately look into putting place together how he can be treated. Recommendations were given to us by our Primary Care Physician and Oncologist. When we first met Dr. Lyons we knew all along he is God's chosen one to take care of my husband. Thankfully we chose the best Colorectal surgeon in Las Vegas. Doctor Calvin Lyons is very professional, respectful, gentle and personable. He made everything easy for me and my husband from Day 1 to discharge. My husband had a surgery under his care on September 15 in Summerlin Hospital. All his plan and goals were met. We left the hospital knowing that my husband will recuperate with no complications. We could not thank enough Dr Lyons and his entire team from Summerlin Hosp. Kudos and more power to you and your team. We highly recommend Doctor Lyons!!

I have seen Dr. Hsiung 3 times now…read more Things I liked: The first time I met him, we talked in his office first. I appreciate doctors that will discuss before the patient is disrobed. Things I didn't like: The way he talked about issues and treatment sounds as if he is teaching but it's done in a condescending way. Have seen Dr. Hsiung 3 times now and he has been late every time. After numbing injections were finished and right before the scalpel, Dr said "don't yell." And then I felt EVERYTHING, as if I had no numbing medicine at all. It took a lot of restraint not to scream. When I asked questions to understand how to take care during the healing process, doctor became irritated and asked where am I getting these questions. At my follow up appointment, I could hear the doctor and his assistant mocking me and laughing at me in the hallway.

Dr. Frankel is a Gastroenterologist in Henderson. I was referred to see him by my primary Doctor…read more The location is easy to find - off of Gibson/Wigwam, just off the 215. It's in a business park, but parking was limited a bit. The office itself seems older. I didn't feel like I was in a Doctor's office, it was really kind of weird. Dr. Frankel was very nice and wasn't running too far behind. When I made my appointment, they sent me paperwork to fill out in advance (all electronic) to save time on the day of. The only real issue I have was with my appointment.....It took me a couple of months to get an appointment, and I specifically asked the receptionist if they call with courtesy reminders. She said yes, and that was the last I thought of it.....Well, I called to confirm my date and they said that I had missed my appointment - they never called with a reminder or anything. It was really frustrating because I waited so long and would've never just no-showed. I rescheduled and once again asked that they call me with a reminder (which I was rudely told that is a "courtesy" and not guaranteed). I have never been to a Doctor that doesn't call around 48 hours in advance to remind you of your appointment, giving you the option of canceling if needed. Of course, I didn't get a reminder AGAIN. Luckily, I had the appointment in my calendar and went as scheduled.

We met Dr Frankel at St Rose in Oct of 2020. I want to like him, but something was wrong…read more During my wifes first visit in Early Oct 2020, they said my wife had Liver Cancer. And it had spread to the bowels and Lungs. And she had 30 days. Now we had just been to Henderson Hospital in Sept of 2020, and they told her she had fatty liver. So after an exam the Dr said she has 4 liver masses one compressing the IVC which is causing temporary issues. And they ran every test known to man. Came back with Fatty liver. No Cancer. We came back in December as my wife had thrown up blood. Turned out she had a bleed from Acid Erosion in the Eshaphugus. But Dr Frankels notes say a History of Cirrhosis, Alchol abuse... etc..etc. I have the Biopsys CT/MRI/PET all in hand and they all say Fatty liver. So ? And my wife was a non drinker. We met with him Again in July of 2021. And he said your liver is fine, its healing really nice. Follow up in a year. So not sure what happened with the December notes if he confused her with someone else? But it causes significant mental trauma.