Workmanship matches customer service. Horrible…read more I've never been upset enough to take the time to negatively review a business and there are a lot of businesses here in Columbus that deserve it so I hope all that read this take this seriously. If the person I spoke to this morning didn't talk to me like I was ineffectual and not worth her time, I might have waited for them to make this right. I highly doubt they will. Purchased a screen door for $80 dollars. Came home to find a hole in it and that it wasn't even installed. Customer service who answered "Glass Guru" told me shouldn't be an issue since they didn't charge an install fee. I guess the $80 I was quoted and paid out of pocket didn't include slapping that onto the track or without a hole. She told me I can come by and get a new screen. Great, an errand. Thanks! It gets better though. Per approval of the landlord: Glass was replaced on sliding doors. They said the previous contractor/competitor did a bad job, but they would do it right. However, the glass now moves on both doors with the push of a finger. I'm not sure what they meant by "doing it right", but I do know it isn't supposed to do that. They also left caulk all over the door. Guess it wasn't worth their time to clean it. The woman who answers the phone for them was upset I called to complain about this on the weekend, however SHE is the one who answered the phone. She then said to text or email and hung up, which I did with pictures and video. Although I did as requested, this must have annoyed her further because she had to tell me it was Saturday, it was her day off, and in her mind I guess I have nothing better to do. She replied with text saying not to call them, but have my leasing company do it. It quickly became apparent that even with evidence of piss-poor workmanship forwarded over to them, they only talk to the people paying the bill, not the people living there. As if there should be any cost of service to fix what should have been done right the first time. I told her I would contact my leasing agency as well as Facebook, google reviews, and Yelp. She wondered why I would post a negative review when all they did was follow the work order. I considered this for a split second, but in all honesty I don't think the work order stated: " install new glass so that the door handle moves when shutting and the glass panel moves to the touch. Please put hole in screen and do not install." It is evident this company does not care about the quality of their work. It is also obvious that they do not respect people renting vs. home ownership and their chstomer service is non-existent or is only available to the highest paying jobs. I don't install glass. But I do know that it should not move in the frame of the door. I don't answer the phone to reply to customers for my business, but I do know how to talk to people, accept fault, and ensure that the mistake I made will be corrected. Basically, I was taught no matter what your job is, do the best you can and your best better be right. This life lesson was lost on this company. Take your service elsewhere.

Very unprofessional company. Owners will harass clientele on social media for their opinion of bad…read morework they completed. Completely shook

Our bathroom project started a few months ago and the delays were my fault. On the day we were…read moresupposed to meet Corey, we were riding our bikes in another city. Therefore, he measured without us being present. And, he didn't complain when we asked him to return to measure for a mirror in a little hidden bathroom he didn't see. But, on the day of installation, we met Matthew and his assistant Trevor for the first time. Matthew drove up in a truck which must have been huge inside. Ever so often, he and Trevor would carefully carry a mirror out or a glass wall or door out. They silently and perfectly installed mirrors over vanities. There was one mirror I worried about because they had to cut out a hole in it to cover a wall outlet. However, Matthew replaced my cheap plastic outlet cover with a glassy mirror looking cover that made my mirror perfectly beautiful. I was so pleased with the look and the fit!!! For the master bathroom's shower, there was a lot of noise going on in the van. Matthew was in there doing something to make certain of a perfect shower wall fit. I think a less skilled installer would have given up. But, these guys worked tirelessly to make certain the job was finished. I was so grateful for their commitment to a job well done. From time to time, he would stop to communicate the status of their work. And, he asked us to inspect it before they cleaned up and left. Overall, it was a wonderful experience. I'd recommend this company to all my friends.

From the owner: Specializing in: - Furniture Stores…read more- Glass Furniture Tops - Shower Doors & Enclosures - Store Fronts - Plastics-Rods, Tubes, Sheets, Etc-Supply Centers - Glass-Auto, Plate, Window, Etc - Building Specialties - Mirrors - Glass Doors

Went in expecting normal service, these guys are down to earth and very professional. The best…read moreservice you can ever receive.

Highly recommend Steven and Samantha for any glass repairs. Excellent communication throughout the…read moreprocess. Also their pricing to Value is on point!!! Skip the other guys.

Went in and ordered glass and expected to have to wait a day and they tell me they would call in…read moreabout and hour. Sure enough they called telling me my glass was ready even carried the glass to my car and it in. Will definitely use again when glass is,needed.

From the owner: East Alabama Glass is your local glass company with 41 years in business.We do commercial and…read moreresidential glass.Mirrors ,Shower doors ,Frameless shower doors,glass replacement.

amazing and seemless service! On time, clean and reliable! Highly recommended! Thankful for people…read morewho actually deliver what they promise!

I called J and W to have a window replaced in our house. I needed it replaced quickly. They came…read moreout to give us an estimate that day, ordered the glass, and had it ready to install the following week. They were very friendly and professional. I would highly recommend them to everyone. Great local business!

It's always nice to deal with owner/operator businesses. Mr. Leroy has been taking care of all my…read moreglass and mirror needs for as long as I can remember. Mrs. Pipkins always takes the time to chat with the customers and make them feel special. Whether it is a customer design that needs a special cut or just a simple window pane, they still treat you with the same amount of importance! Love them!!!

They have helped my wife and me 5 times, with great service, professional compassion and super…read morecraftsmanship. WE love them. -Mack B.

One Star is too many, but zero stars is not an option. I live an hour away from Precision Glass…read moreShop and made three trips, trying to get my windshield replaced. At the first visit , when I had my windshield checked, I was told I would need a replacement. I made an appointment and returned only to find that a mistake had been made and windshield had not been ordered. I rescheduled and returned for now my third visit only to find that another mistake had been made and my windshield could not be replaced yet again!! I even called the morning of my appointment to confirm. I will not return here ever again I will drive even further if I have to. Their shop is a complete disaster. It looks like every financial record they've ever had is stacked all over their waiting area and entire shop. Shame on me for giving them a second chance and a third chance. But there will not be a fourth!

Had my windshield patched. Took 30 minutes and saved me replacement cost. Very professionalread more