I was quoted $150/hour for 2 workers. We agreed to the company arriving at 10:00am. I was alerted…read morehe was running late. He did not arrive until 12:30.. 2 and a half hours late. On top of that, I bought him and his employee lunch. They moved everything into a storage unit and were finished by 4:00pm. After the move, he requested I pay him $1495. 3 and a half hours of work would have been $525. He told me he was charging me for 7 hours. How is it my fault that they were 2 and a half hours late? Why would I be charged for that? I understand paying for travel time but where did an extra $1000 charge come from? They are now unresponsive and I am working with my bank to dispute this payment. You are better off going with a professional company.

We called for a quote and they were quick to respond. Ultimately, we did not end up needing to…read morehire someone after all for my relative, due to some teenagers showing up to do the work - as time was of the essence, but we absolutely would have hired them based on reviews and their prices.

Local move from house in Barberton, Ohio to Parma Heights, Ohio. Moved from a 4 bedroom house to a…read more3 bedroom house. Both homes had bedrooms upstairs and a basement. Most belongings were packed in boxes and containers. The boxes were clearly labeled where they should go in the new house (2nd floor bedroom, living room, 1st floor bedroom, kitchen, basement). The movers asked where to place the furniture. Unfortunately almost all of the boxes and containers were loaded into the basement and stacked 4-5 boxes high, completely filling up the basement leaving no access to the furniture in the basement. Then, to add insult to injury, the final price was almost $2,000 Higher than the original quote. CJ did finally adjust the price down by $1,000 because of the damage to our antique dining room table and other factors. When I expressed my dissatisfaction with CJ, he was defensive, denied any wrong doing and was insisting nothing was his fault. My son and daughter in law spent two months moving boxes and containers up the stairs so we could unpack where the items belonged. Additionally, most of the wood furniture was scratched and scraped during the move. Probably because none of the furniture was wrapped or protected properly. The initial estimate was done by having me take pictures of each room on my house, garage and patio. Obviously not a very reliable method. Overall this is a nonprofessional, start up company trying to cut corners at the expense of the client. Do yourself a favor and go with a more seasoned, professional moving company like Two Men and a Truck!

From the owner: At WeHaul Moving & Relocation, we believe moving should be stress-free and handled with the utmost…read morecare. Fully insured and committed to excellence, our team treats your belongings as if they were our own, ensuring every piece of furniture, box, and item is securely packaged and protected. What sets us apart is our unwavering focus on quality and safety. We don’t cut corners or rush through a move. Our skilled movers are trained to use the best packing techniques and materials to prevent any shifting or damage, whether you’re moving down the street or across the country. We go the extra mile to ensure everything is handled with precision and care, providing peace of mind that your belongings are in the best hands. Choose WeHaul Moving & Relocation for a moving experience where attention to detail, quality, and customer satisfaction are our top priorities. Let us take the heavy lifting off your shoulders so you can focus on settling into your new home.

Lied about pricing. Tried to charge weekend delivery rate when not being delivered on a weekend. I…read morehad to refuse to sign the agreement twice before they removed the $50 fee. Charged twice. Not dropped off or picked up when it was supposed to be. Not good customer service, does not return phone calls.

Jerry works very hard to find the best crews for his moving and cleaning teams. And he will stand…read morebehind his work to make sure the customers are satisfied.

Caution for anyone searching this platform: My Guy Movers LLC (myguymoversllc.com / NextLevel…read moreEnterprise, LLC) is NOT the same business as the "My Guy" vendor listed on movinghelp.com. They share a nearly identical name but are separate, competing entities. There is an ongoing dispute between them over the business name. I was misled into booking and paying a $150 deposit. When I canceled within two hours upon discovering the confusion, they refused to refund me. BBB and Attorney General complaints have been filed. EDIT: Amended to 3 stars. Owner has respond to the BBB complaint and refunded the original deposit.

Do not consider any company that isn't Yelp Guaranteed. BEWARE OF A NON-BINDING CONTRACT as Yelp…read moreterms state that it requires a "binding" quote. This company quoted me low at $1500-$1800 to move a single bedroom apartment across state lines. Then they sat me down in the middle of my move, amongst the chaos, with a carbon paper in front of me stated $5700 (as I recall). I paid $3500 that I was supposed to feel good about for getting discounted (20% and another 20%); and that did not include the $350 booking fee that they had previously stated would be applied to the total. They even wanted to charge me 3.5% transaction fee using a CC for payment. I suppose my jaw on the floor was enough to not fully cut my throat. That got waived. Since then, I've done my due diligence. 49 CFR § 375.405 states that a company cannot legally charge 10% more than the original quote and that additional charges cannot be billed until later. I intend on challenging the company, filing a complaint with the FMCSA, and possibly suing in small claims court. Additionally, the regulation states weights must be accurate and the individual should be allowed an hour to decide on added expenses. None of that took place. Sharrod had wrote down an inventory, asked me to sign, and then he guesstimated his own weights. He assured me my signature was in case an accident occurred, insurance would cover the loss. That may have been true but the list of items was primarily to show "add-ons" that amounted to more. For two week, I've been asking for that paperwork and have yet to get it. The two stars they deserve are for friendliness and an okay job moving things, but My Guys is certainly not the most professional company. My items were positioned well but no straps and blankets were used that I could see. I even offered moving blankets that were not used. There seemed to be an assumption that boxes will fly around in transit. That they did. The movers were walking individual items in by hand, but I suppose that's partly on me for not fully sealing boxes on top with tape. I learned a hard lesson. I should have followed my gut and performed the move myself, but what is one supposed to do when given a competitive quote? https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-375/subpart-D/section-375.405#p-375.405(b)(9)