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    Murphy Express

    5.0 (1 review)
    Open 5:00 am - 11:00 pm

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    4 years ago

    Helpful 10
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    Walgreens

    Walgreens

    (55 reviews)

    $

    Their pharmacy staff is literally crazy. I called in to explain how I was mistreated by an…read moreemployee. The lady said "can I talk" and I said "i shouldn't have to call your ass out to say you're sorry I was mistreated" and when I said that she said ass was a bad word. I went on to say ass is the word for donkey and she thought I was calling her a donkey............. Tried to explain that this lady totally misunderstood me to the lady and then she gave the phone to someone else who was rude didn't care and assumed I was the bad guy. Is it that hard to like not get offended by a cus word as an adjective?

    STAY FAR AWAY FROM THIS WALGREENS, IT IS MISMANAGED FROM THE TOP DOWN…read more On top of the litany of poor reviews regarding the pharmacy (which I can attest are accurate), the management at this store has zero focus on customer service on the retail side as well. On 1JUN at approx 1:30p, there were 19 customers in line to check out (including myself) meanwhile district manager Ashley was at the photo counter taking three employees off the floor to "train" them to sell walgreens credit cards at the POS. Despite the single cashier working calling over the intercom for assistance, in addition to two automated intercom messages for customer service in cosmetics and allergy sections, Ashley did not once stop her pitch explaining how to sell credit cards. I've worked in retail management for years and understand that there are KPIs and specific pushes that managers are responsible for, but the blatant disregard for customer experience and team playing demonstrated by DM Ashley was deplorable. There's no way this woman should be in management and I can only imagine how she interfaces with her team behind doors. After making my purchase, I went over to confront her to which she only replied "I'm sorry for not keeping a closer eye out, I encourage you to contact 1-800 Walgreens. She blatantly refused to give me her last name nor regional managers contact info to share this experience with, instead choosing to brush me off to entry level employees--I'm sure par for the course for this unfortunately misguided manager. While I'd long ago pulled all my prescriptions from Walgreens due to their monopolistic business model, poor generic suppliers and constant understaffing, I will never be patronizing this Walgreens again. I feel for the employees, which have always been kind and helpful here, but until there is a big change at the managerial level, I will not be returning. Had I not already been crunched for time on my lunch break due to this, I would have walked out and completed my purchase at a competitor. I encourage anyone from Walgreens upper management to reach out to me regarding this experience.

    Murphy Express - convenience - Updated May 2026

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