So impressed with the service from here. My son is at JMU and needed his car fixed. I looked at…read moreYelp reviews long distance and based on the customers' feedback I gave him CAR ER's phone number. I am so incredibly glad I did. They gave him an initial estimate (parts and labor). The labor exceeded the estimate but wanted to stay true to their word. That means the world not only for a college kid paying for a car out of his own pocket but for the integrity of the shop. You have his business for as long as he is in Harrisonburg. Can't recommend this business highly enough.

I would like to further amend my reviews. We took out car to Car ER for an oil leak. The next day…read morewe noticed more oil had leaked. We took it back thinking the repair would be no charge, but no! They found something unrelated to repair. More money! I'm not saying Car ER is incompetent. What I am saying is ever since our first repair at Car ER we've had problems costing more money! Coindence? I would stay away from Car ER, but that's your decision to make.

Came in worried about a faulty alternator. Staff was exceptionally kind and understanding, and was…read morequick to address the issue (loose wire). Not charge! Would recommend anyone to take their car here.

Came in for a state inspection and they were finished in about 20 minutes! I also asked if they…read morecould check my oil and I was down about half a quart and they very generously refilled it for me. Overall, stellar service and the inspection cost $20. I was worried going to a new place that they might be shady and rip out a part and tell me it needed to be fixed but these people are honest and kind. Very happy with the service!

Honest…read more Knowledgeable. Kind. Trustworthy shop. If you have a European vehicle I highly recommend this shop.

They were great with my son's Tiguan, and communicated with us out of state, highly recommend if…read moreyou have a foreign car and a student!!

Can't recommend as they don't know how to work on "European cars." Did not think I'd ever face such…read morean issue.

They were amazing. I called them on Wednesday morning, my car's brakes were making a squeaking…read morenoise, and I needed my brake pads changed. They were able to have them done by the end of the day. The guys were extremely kind and honest. Also gave me a truly incredible price.

My Prius had the catalytic converter stolen while I was in town for a relative's college…read moregraduation. I called Justin at Richard's Auto Service, and he was able to take care of me. He was familiar with stolen converters, able to give me ballpark estimations for time and cost, and allowed me to tow my car to his shop so he could give me an assessment. His honesty and integrity provided me peace of mind. This is a good man. Thank you.

This is the only place I like to go in Harrisonburg to get my car looked at. Richard is super nice…read moreand fair. I went in at one point because I thought something was wrong with my breaks and he assured me it was just dust and that they are fine. A lot of places would have taken that as the perfect time to charge you for something you don't need... Plus, he just seems like a really nice guy. Not trying to sell you a million things you don't need or stuff like at AAMCO. He also gives good advice on different options based on how much you're in a position to spend and what would be best. Has fixed the AC and oil leak on on my '01 Explorer.

Respectful, attentive, and thorough. Twice I've taken two different vehicles to Shenandoah…read moreAutomative (a 2017 Silverado and a 2020 Pilot) with issues that other automotive service centers "couldn't replicate." The techs at Shenandoah Automotive listened to my description of the problem and conferred with a network of other techs to which they are connected and diagnosed and fixed the issues. There may be other outstanding automotive service centers in Harrisonburg or the Shenandoah Valley, but it will be a long time before I find out who they are. I'm sticking with Shenandoah Automative.

Trustworthy and Quality service. Stopped by the other week without an appointment on my way out of…read moretown needing a quick repair and the owner himself came out to diagnose and fix the issue. Always helpful and honest over the years I've been taking my vehicles there. Thanks!

I rarely give 5 stars but this place went above and beyond! I also have a tough time trusting…read moreanyone with my vehicle except for the dealership but I will be back for more work from them. Grant it, I only had an oil change and they fixed a tire that had a slow leak but trust is hard to come by especially with mechanics. I was greeted by a warm and genuine smile from Jacob, whom I later found out is the owner. He was easy to talk with and very accommodating. I'm from out of town and had very limited availability but he was able to help me out. So glad someone recommended them to me!

Super friendly and accommodating. In and out fix of a bad tire for weary travelers. Comfy seating…read more Fresh free coffee. TV without Fox News is always a plus! Thanks for your kindness. Highly recommended.

Terrible experience at [Jenkins Automotive Service & Tire…read moreCenter]. The staff were incredibly rude and blatantly uncooperative. They made no effort to help customers at all. Absolutely unacceptable and infuriating.

I came to this shop to get my vehicle inspected. when I first arrived, I was told there would be an…read morehour wait. About 15 minutes after I had arrived and was waiting, another customer arrived without an appointment and was taken before I was. I had waited for over 2 hours, waiting for a car inspection, and they hadn't taken my vehicle yet. I felt like I was treated less than at this business, and was not treated to what a business' standards should be. The workers are unprofessional and have terrible customer service. do not recommend coming here if you're expecting a quick trip. They don't seem to value you as a customer, and will not let customers know if something is taking longer than expected. I arrived here at 9:42 AM, and I am just now leaving at 12:10 PM.

I have always had a good experience at this Firestone. For anyone that blasted them for making an…read moreappointment for a state inspection - that's not true, state inspections are only done M-F and are first come, first serve, so yes you may have a bit of a wait. I have found their recommendations helpful and services are not overpriced. They have done some warranty work as well. I'm glad I got the road hazard protection with my tires when I bought them, as it covered a defective valve stem when I had a slow air leak in one of the tires. It's a busy place, but I think they do a great job. For anyone that thinks it's ok to yell at a captive audience, it's not. Obviously if there's an issue, you want it fixed but getting rude and unprofessional is just classless and there's never a reason for it. These people are trying to help fix your car, do you really want to treat them badly?

0/10 First time I came I felt like they were super helpful and the manager Mike help me get a good…read moredeal for fixing my rim. Then I came back and they broke my car key. The manager refunded me for having to buy a new key. Then I went back again and after I left both of my windshield wipers flew off while driving in the pouring rain. The manager refunded me for the windshield wipers, but why do they mess up everything. Work done: New (passenger rear) tire, oil change, cabin air filter Coolant Flush and Thermostat Battery, Brake Fluid, Oil Change, & Windshield Wipers (State Inspection)

Had some misfires on my F-150 they got me in. Fixed it up fast and for somewhat reasonable price.read more

Excellent service, nice people, great price, done quickly. My new repair shop! Spent too much money…read moreat another shop, charged me twice as much and issue was not resolved. I will definitely recommend!