A BIG Thanks to SEBASTIAN SANCHEZ for the excellent service he provided to David and me on our new…read more2026 XT5 Cadillac. He explained everything to us. Also a big thank you to Jessica Hanig for her service and to Alan for explaining the all the new gadgets on our new car. Thanks to Beck Motor Company for the service you have provided to me over the years.

Solid place to.do business. Kind and professiinal- They do what they say they will do- thats very a…read morebig deal. Thank you! Shout out to Robert in sales!

We were traveling through South Dakota in July, pulling an RV, when my DEF pump decides to go out…read more It's a Friday afternoon around 3:00 when I called Wegner Auto to see if they could help. Keith, the service advisor, was able to find a willing technician to stay over long enough to check out our problem. The technician diagnosed the problem, found the part in stock, and he had us back on the road in just over an hour! It's customer service like this that counts, and their people are the ones that make their business outstanding. You were a blessing to us!

sell you parts that don't work then charge you $35.00 restocking fee. so they know parts no good…read morebought still reselling so they can charge someone else for a part that doesn't work. what a scam. Buyer beware.

Service Recovery or the actions of a company to recover from a service issue is the most important…read moreaspect of customer service. I would like to compliment Gateway Ford Lincoln in Pierre, South Dakota for doing one of the finer jobs of service recovery I'd seen in my days as a consumer. I've observed in my times patronizing this dealership that the staff is very much focused on customer service. They greet their customers quickly and in a friendly manner in the service area and go out of their way to accommodate schedules by providing rides to work or to the dealership. Their cost for service is reasonable and competitive with other dealerships. Last Friday, I had an oil change done on my Ford F-150 pickup. It took a short time and I received a call to retrieve it when finished. I drove the pickup home and used it over the weekend. On Monday morning I noticed that there was a pool of oil under the pickup. I opened the hood and saw that the oil filler cap was sitting on the battery. It was accidently left off when they were doing the oil change. I checked the oil levels right away and found that there was no oil showing on the dipstick. The interior of the engine compartment was covered in oil and was a real mess. The next morning, I went to the dealership and told my tale. Scott, the Service Manager, was quick to respond. He apologized profusely, dispatched a couple of technicians to my home located about 12 miles out of town, put oil into the vehicle and drove it back to the dealership where they did an extensive cleaning, inside and out. When they were done, they returned it to my home. There was no damage, the problem was fixed and the vehicle returned to my home in better condition than before it went in for the oil change. Anyone can make a mistake like the one I experienced but success is measured by how the dealership responds. I'll give them an A+ for theirs.

They had my truck for 3 months they wanted like $350 on top of what my warranty paid for gaskets…read moreand other things I guess but give it a brand a rebuilt transmission so they shouldn't have been none and they eventually just charge me the 50 they were supposed to but they threatened me because I put a bad review on Google and if I didn't take it down they wouldn't do the work and I've been stuck again very bad place to do business with one mechanic Sean stole some medication out of my vehicle and bragged about it for secretary lied about the scheduling of it even to the owner of the company and she got away with it had to take it down to the Chevy dealership to have the transmission put in as a Ford Company couldn't do it but not recommend doing business here at all by selling or repairing a vehicle Bad Company

Bought a used car for our 15 year old granddaughter. When they got it home, found that the entire…read moreframe underneath was rusted and flaking off. Called to tell them about it, and they got angry and defensive. We just wanted them to know that they shouldn't sell cars in that shape for use by young first-time drivers. They did end up taking it back, and we traded it for a more expensive used car. The salesman even said he had sold us a "piece of shxxxt" car. Now I see the car is back on their website for sale at the same price they sold it to us for. They just want the sale, and don't care about customer service, AT ALL! We are done with them.

These guys were so great. My wife and I were driving cross country when our AC decided to die in…read morethe middle of a 100° heat wave. We called them up and they were able to get us in right away... And the problem took about an hour to fix and we were well on our way to our final destination. Everyone in the office was so kind and made us feel like we were locals. I would highly recommend this dealership to anyone Who lives close by or just passing by!

Capital Motors said they could replace my alternator for $400 because "They have to get the part…read morefrom down the street and pay their mechanics" ($120 of it was supposed to be labor). Do not go here.

I was in town for the Scavenger's Journey (about 4 hours away from home) when my vehicle started…read moreshaking/vibrating heavily! I was in Chamberlain, & had to wait until someone opened. They guys at CarSwap checked me out & determined the problem, but did not have the parts to get me going. They called all over the area to find someone who could help. The sent me over to Riverview Chevrolet as they were told they had some parts to help. Allison assured me right away that they would check everything over & see what they could do. She also offered me one of their vehicles to drive right away. I was too upset to take her up on it, so just went on a long walk. Chuck, one of their service techs, offered to check out my vehicle even though I had no appointment & he had other work to do. He was very thorough, & came up with a list of items that needed to be addressed--well over what the vehicle was worth. He even showed me what was wrong under the truck & showed me how it was very unsafe to drive it. He offered to fix the items that would get me home as safe as possible, for the least amount, as I would never be driving that truck again. They even threw in a free tire as one of mine was "out of round"!! Their kindness was just overwhelming!!! Later, Allison even insisted I go for lunch & get in some sales with their vehicle so that my entire day wasn't just used up in the mechanics shop!! Yes, it was a large bill, but they didn't have to add me to their list of repairs, & Chuck even worked through his lunch to put me back on the road sooner!! They went out of their way to give me the best customer service , as quickly as possible for as little cost as possible!! I am forever grateful!!! THANK YOU!!!!!!!!!!!!!!!!!!!!!

This review is long over due and for the service department. During a cross country trip my truck…read morebroke down right near this dealership. First thing the next morning we walked back to the dealership to tell them why my truck was there. They took me right in and could have hosed me for some major repairs. Turned out my fuel pump went while I thought it was something major. They were honest with me and did charge an arm And a leg for the repair.

My husband & I were traveling back to NW Montana from Bloomington, IL. We were having problems with…read moreour 2001 GMC Duramax. We stopped here for help. All we wanted was a quick hook-up to their diagnostic scanner to find out what the problem code was. The woman at the service counter could have not been more rude. They were busy, they could maybe get us in on Friday, They would charge us $87 to put the scanner on it. Couldn't take 10 mins to help us out. Do not recommend this place unless you have time to wait & enjoy rude people.