Careless Work After Asbestos Removal -- Damaged My Renovated Home…read more I hired this company for asbestos removal. The ceiling removal and painting were done well, but everything else was handled with no care at all. My home was fully renovated before the project, and now I'm left with damages everywhere. The walls near the ceiling were scratched, and they tried to cover it up with paint that's a different shade of white, which made it even more noticeable. My door is chipped, and they stapled into my wood floors without removing the staples. The bathtub coating is peeling and chipped in multiple spots (see photos). It was in perfect condition before, so it's clear they didn't protect the area during the work. I've already spent 6 hours just touching up the walls, and I still haven't even started fixing the bathtub damage. For a company dealing with something as sensitive as asbestos, I expected professionalism and care -- instead, I'm left with frustration and extra work. I would only recommend this company if you don't care about anything else except the one thing you hired them for. Otherwise, be prepared to spend your own time fixing the mess they leave behind.

I would recommended anyone who is looking for help with an old popcorn ceiling to call KR Services…read more Working with Kapili was great! We needed to have our popcorn ceiling at our condo tested for asbestos and they made it so easy. Kapili is professional, prompt, and great at getting back to you. He even had our results back to us that same day!

Lindsay from aircare is an expert in her field. Open honest and surely knows the island environment…read moreand the normal flora we live in! Excellent suggestions and I would recommend her to anyone. She is honest and doesn't exaggerate findings and is honest and up front with you! Lindsay anytime I am in need of your service again I will surely give you a call!!

Air Care Hawaii was fantastic! Super friendly, professional, and efficient. We are very pleased --…read morethey made the whole process easy and stress-free. Highly recommend for anyone looking for top-notch service on the islands!

Jay, Shawn, and their team were awesome! I'm so glad I found a company that was able to do both…read morepopcorn ceiling removal AND resurface the ceilings. They were very professional and communicative throughout, and they finished the project a few days earlier than scheduled!

I spoke with Jay regarding a potential asbestos removal. Although his services did not cover the…read moreproject location, he was extremely helpful in pointing me to the right contact(s) for the job. In addition, he shared a lot of asbestos-related information to be mindful of. It's hard to come by such amazing customer service, and it truly showed that he wanted folks, customer or not, to go through the correct procedures and be well-informed.

My condo got totally flooded by the guy upstairs doing his own work....while I was deployed. A…read moredifferent restoration company did NOT do the immediate action items correctly and my condo had rotted wood and mold when I returned from my tour of duty. My insurance didn't help me. My HOA didn't help me... MD helped me. Ryan came out, talked me through how to take care of it, what needed to be done and how they would handle it if i hired them. There were some hiccups with a subcontractor, but Steve, the PM for my condo made it right. It was a giant pain... But the result ended up incredible. Antony was the primary craftsman in my home. He always puts in the extra effort, is professional, trustworthy, and he will not call the job complete if the work is not of the highest quality. I was impressed with his work and I am extremely happy with the results of his efforts. Overall... The team did a great job. Thank you.

We want to give a huge MAHALO to all the people at MD Restoration who worked on repairing our…read moreshower ceiling! Paul K. was super helpful in answering any questions we had (this was literally our first time dealing with a leak from upstairs unit, so we appreciated his time very much!) and got us the quote in a timely manner. Dee and Jacob were efficient in the demo process and manager Rey came by to make sure everything was running smoothly. Renaldo came by the next morning and started working on the reconstruction of the ceiling and boy we gotta say that he's a true professional!! He was working very efficiently and managed to get the drywall done in a timely manner! Anthony came by the next morning to do the final work of painting and made sure that everything was all good. Great teamwork and we'd definitely hire them again for sure!

On June 8, 2026 I started installation of new flooring with Abbey Carpet and Floor in my hallways…read moreand 2 bathrooms. Upon removing the guest bathroom toilet, the plumber found water leaking from the toilet wax ring. Upon removing the old paradigm flooring, installers found old flooring to be wet underneath and moisture leading down the hallway. Matt Wagner of Abbey Carpet was notified as all work stopped due to possibility of mold and mildew. Matt immediately called Premier Restoration Hawaii and Ryker Hyde came within hours. Ryker checked the complete area in the bathroom and hallway with his moisture reader and infrared imaging function and found no visible moisture or signs of mold or mildew and floor installation was able to continue 2 days later. Whew!!! Ryker advised spaying a preventative microbial application around the toilet wax ring as a precautionary measure before new flooring is installed. Ryker was so professional and thorough in checking and explaining everything to me, a senior who knows very little about plumbing. Ryker was so caring and helpful and did not charge anything for his inspection and work that day. Wonderful!!! I highly recommend Premier Restoration Hawaii and Ryker Hyde to anyone who faces a type of restoration problems. They are wonderful!!!

This company came in to do the abatement in my unit in October 2026. I am absolutely appalled with…read morethe way in which they handled this job. There was asbestos dust and particles left on the floors, the counters, inside cabinets, on the walls and doors even after they supposedly cleaned. And after being asked to come back to clean multiple time, particles and dust were still found. They placed the lighting fixtures on my personal belongings with no protection. The curtains were left in a trash bag and the curtain track was also damaged when they came back to reinstall all the fixtures days after the job was supposed to be completed. They did not put back the window jalousie and screen after using it for their air scrubber ventilation. We had to ask that they return to reinstall all the fixtures they removed during the abatement. Someone on their team also used my restroom without flushing and when we brought up this concern the team refused to take responsibility. (Their team of technicians were the only ones who entered my unit during this time.) The lack of communication between this team and company with myself, my landlord, and the project manager was unacceptable. I was hoping that they would take care and do a thorough job given the fact that there were hazardous materials involved. And I was left extremely disappointed and frustrated with their communication and work. Never using Premier Restoration Hawaii and would definitely not recommend them to anyone else.

Heather & Juan & Crew with mitigation process of our Home did an awesome Job. Fast & Friendly.They…read morewalked us from start to finish of mitigations & Demo. The one thing that we really appreciated is how they were considerate & empathetic with our family & our loss of our Home & furbabies .... We are so happy with the outcome and are looking forward to the next project of rebuild of our Home. Manager Billy was very professional made it comfortable to help us understand the process... much mahalo Servpro Afoa Family

We used Servpro after a leak to rebuild our kitchen. took 3-4 times as long as they said it would…read moreand the punch list was left undone. But the biggest issue: a year after they laid vinyl plank floors throughout our entire house the planks started buckling. They're coming up all through the house. I contacted them and even though it's clear it was an installation issue, they refuse to do anything except tell us we can pay them another $10,000 for them to replace them. Stay far far away.

Staff is 1st class. Many mahalos to Stacey, Cindy, Raul, Alex, Andre and the rest of the staff for…read morefixing my place after it got flooded. Great workmanship, and was done fast. A storm was coming and they did it just in time. If you need someone to restore your place call them. You wont regret it. Mahalo eco clean.

Lydio and his team are fantastic! My honey and I are purchasing and slowly restoring my…read moregrandparents' home, and asbestos removal was one of our priorities. We were able to obtain a quote, schedule and have the process done on a 4 bedroom house within 2 weeks. They were thorough and explained the entire setup/breakdown process, and were super accommodating to our busy schedules when setting up times to meet up/review the work. Would absolutely hire again to do assessment and clean out work!

I requested a quote a couple weeks ago. They came to my place, told me they would give me a quote,…read moresend me photos of what it would look like, but they never did! I waited, a day passed, I asked, they said it was coming, and got nothing. A few days passed, still nothing. Then a week and a half passed and still nothing. I even made it easy for them and told them they could just give me an estimate on the message board, still nothing. I finally called after 2 weeks, and asked if they were still interested in doing the job. I was perfectly fine if they turned me down, but they said they would send it that evening. I even re-messaged them my email, and still nothing! If they didn't want the job, they could have just told me and thay would have been the end of it! Totally bad business practice. If they gave you a quote, consider yourself lucky! Update: I added a star because they did eventually give me a quote, but it was too late, I had already found someone to do the job. I wish I could have seen what they could have done.

Vince and the family crew are the best. They were very…read morerespectful to our home and family. We had a huge rock pond that needed to be demolished. They did everything from the demolition to the concrete slab. During the whole process we were updated of what was going on. Before the work our backyard was an eye sore and we didn't really go out there. But after the transformation the family and I enjoy it everyday. I would 100% recommend them for any masonry work you need.