Sam, the owner of Munster glass poorly communicated with me and my mother, ordered the incorrect block window and installed it in my mother's home without mentioning that the item was not what I asked for or paid for. Before returning to Ca I wanted to have my moms basement window replaced. I called Munster Glass and spoke with Sam. He asked me if the window had a vent, I said no. He told me to text him the address of my mother's home and he would be by that day to measure the window and quote me a price. He never came by that day. Red flag number 1. I followed up the following day and he said he would send someone by to measure the window that day and would call me back with a price. He called me later and told me that he would order the window that day (Tuesday) and install it the following Tuesday and that the price would be $400 and that I could pay half then and the remaining half when he installed the window, or I could pay him in total right then if I trusted him. I chose to pay him half. I called Sam the following Tuesday to make sure he was going to be installing the window that day. He seemed to not know who I was but said he was supposed to get a shipment in that day at 11am and the window should be in that shipment and he would call me back. At 2pm I called him for an update he remained unfamiliar with our past communication. I reminded him of our conversation the previous Tuesday and referenced our text thread. He asked me for the address again and said he would stop by to jog his memory because he could not find the paper he wrote the information on. He called me back and said he remembered and that he called the company putting the blocked window together and was told it would not be ready until the following day and to pick it up then (Wed). He said he would install it on Wed but he didn't know what time and would call before he came. I gave him my mom's # because I returned to Ca and had to work. My mom told me he called and said he was calling to set up an appointment for Thursday. She told him that he was supposed to be setting up and appointment for Wed. He told her that "something happened with the glass blocks" so he would pick up the assembled blocks Thur morning and come install and he would call before he came. My mom (who is a senior and who recently had a knee replacement) woke up Thursday morning to the doorbell ringing. Sam did not call before he came and she managed to maneuver the stairs and let him in the basement. He installed the window and she paid him the remainder. She took a picture of the window and sent it to me and I noticed there was a vent in the window. I called Sam and ask him why there was a vent in the window, I reminded him that he asked if the window I wanted replaced had a vent and I told him no. He told me that the company who assembled the window, assembled it wrong, so he just picked up like that. I asked him why he didn't communicate that to me before "picking it up like" or before installing something I did not order. He would not answer and hung up on me. Please beware of Sam and the Munster Glass business. I Take responsibility for rushing to try and get my mother a new window before returning to Ca and not reading these reviews. Had I read them, I would never had called him. I only called him because I called a company but they did not provide the service I needed. However, their business was next door to Sam's and they recommended him, probably as a friendly neighbor and not one who has done business with him. read more
