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    The Door Store

    2.8 (10 reviews)
    Closed 8:30 am - 6:30 pm

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    JC Lilly Windows and Doors

    JC Lilly Windows and Doors

    (132 reviews)

    Logan Square

    They were very responsive and when we understood that the work we needed was not the type that JC…read moreLilly covered, they referred us to several other companies that might be able to assist us with what we needed done. The referral was great to work with as well. This says a lot to me about how they run their business overall and I will definitely reach out to them in the future.

    This company came out to do a job on my NEIGHBORS home, they left a mess I had nails all over my…read moredrive way and garbage was blowing all over our street from them, I picked most everything up, but just wanted to ask if they could run a magnet through my rocks ( yes we do occasionally drive on them) I reached out to Silva 4 times before I was contacted back. She was pleasant at first then called me back and told me her worker said he was told by the gentleman here that they did not have to worry about there mess he would take care of it, he didn't want them on his property... 1st off there was no man here ( no one was home at all...) 2nd one of the guys was already on the property picking up the big pieces of trash they let go. She said well he did run his magnet over your driveway, There's NO possible way he did with all the nails that were left and we also have 3 cameras that face our driveway 1 points straight down it one across it and the other the front and the only time it picked anyone up was when he was here picking up the big mess! She did tell me they would be here the next morning between 7-8 am I am still waiting for them but when I called her to ask if there was an eta she blew up on me, was Cussing me out and Hung up on me, Again this was all caught on camera, when I told her I am leaving a review. I have been NOTHING but nice and understanding of them... THIS IS NOT EVEN A COMPANY THAT WAS DOING ANY WORK FOR US BUT A NEIGHBOR!!

    Kraz Construction

    Kraz Construction

    (46 reviews)

    We applied for a loan in March to refinance and the VA had many conditions. We decided to repair…read moreour garage but did not have the money. This company worked with our lender to have us pay some now and pay the remainder upon release of the loan proceeds. We signed a contract in May and was told 4-6 weeks to get the materials and it would be a 1-2 day job. Six weeks was June 23rd. They came on June 26th and 27th. The garage looks great except they did not measure for the window for the garage for 3 weeks after we signed the contract. We had to point out some areas that needed new wood which was not originally not caught by the installer crew. Then we were informed that the window was not there. Upon calling the company today, we are told that 7/16/26 is when the window would be in. There is no urgency given to our situation. My husband is disabled and the improvements to our home are to help with his accessibility. We cannot start with any other work until the loan proceeds are released. We thought they cared and would be diligent and on time. The work quality is there but the consideration for others timelines(like getting things done before winter) is totally lacking. We were considering them for additional work on our home but not now.

    ZERO stars! I purchased a new entry door, storm door,& all new hardware October 2022. With supply…read moreissues, the doors didn't come in until March 16, 2023.I noticed the storm door & hardware is wrong. Main door only had a keypad deadbolt & the storm door was the wrong one! They needed to reorder the storm door, the hardware & I had to deal with the deadbolt issue for a month. Also found the Main door wasnt flush/sealed with light coming through. I called them & told they would look into when they return w/ storm door. April 25, 2023-The storm door was installed, switched out hardware,one was still incorrect but forget it! The Installer stated he didn't like how 1st installer did the entry door, it was too loose. So he adjusted it & gave it a tighter close. Told me that I would have to push hard or pull hard on the door to latch for a few weeks until the seal around the frame forms to the pressure. Woohoo thought that was the end. NOPE! I had called them back, about a week later, new storm door wasnt shutting & hitting the frame due to expanding in sun. I also noticed the entry plate on door frame was also unstable & bent forward when stepped on. Like there was nothing under to support it. So I called them about that & was informed they would look into it when the come adjust my storm door. Thats not all folks! May 12,2023 I noticed a manufacturing defect in the panels of my main entry door. The door wasn't completely sealed together & looked like the panels were separating from each other & cut with a dull blade. May 25, 2023-They came back out,Fixed the sagging entry plate.Took pictures of the defective door & had to order another door & take about 4 months to come in! Two weeks later I also notice a crack in my door frame by the hardware & a random screw loosly between. I called it in. They stated that they will be able to fix it all when the door comes in. Its been 5 months & my door still didn't shut unless slammed to latch. My son would leave for school & the door wouldn't be fully shut. I'd come home to a door that could be tapped open because it wasn't catching the latch. OCTOBER 27,2023! (1 year since purchase) I called them for an update as it's been 5 months. They couldn't find my delivery papers so, they had the warehouse search if it was even there. They called me back stating it's never been delivered. So they stated it will be here on a Monday 10/30/2023 and install it 1st thing 9am Friday morning. I had to call off work just to get it taken care of. I asked Brandy about the frame issues as well because I don't want them showing up just expecting to switch out my door. They need to replace the frame again. She had to call the boss & discuss the issues to find a solution & call me back. November 3,2023 Friday It's 9:40am & no one has shown up. I called them because my daughter had a doctor's appointment at 12pm. I was told the guy was still at another location but he's finishing up & will be there shortly. I thought I was the 1st thing?! Around 10:30ish I call again. He's still at the first job! I had no show!!!! So I told her to forget it as I needed to get my daughter to her appointment. They show up January 5, 2024 w/ new frame & door. Frame is damaged! After inspecting entry door, I was asked to store the door at my home to minimize possibility of getting damaged. Appointment was set up week of January 29th. Called me the day before the appointment to reschedule. I was LIVID! BRANDY gave me attitude. I proceeded to tell her the time & money I've lost while paying off an incomplete door for 1.5 years! They showed up Saturday February 3rd (1 HOUR LATE) & it's still not finished. I'm missing a screw that was never screwed in on a hinge & a protective cover for exposed screws to the outer frame of storm door. Called & left Brandy a message that week requesting this. I was never called back. 12/7/2024 I'm hanging a wreath & the suction cup falls off the door panel & it took paint with it!!! I'm over it!! I've been paying off a $5299 bill since May of 2023! I wish Kraz Construction NEVER EXISTED!!

    Preferred Window & Door

    Preferred Window & Door

    (17 reviews)

    Called them out to adjust a store door closer when I was out of town (3 separate allen key…read moreadjustments). Was billed $250. Could've replaced the closer for that. I had to readjust the back stop screw myself which took about 1 minute. Never again.

    I wanted to use a local business because I believe in supporting local businesses. I had the…read moresalesman come out to show me options for the service door on my garage. The salesman was thorough and complete. I chose all the upgrades because I wanted the best possible door and frame and it cost over $2K. It was when the install came is where problems started. The old door was ripped out quickly and completely. Good. The installer then started to work off of a flipped over garbage can. I let him use my workbench. I checked in every now and then and towards the end, I came out and he was drilling into the latch with a large drill bit. I stopped him and even bought out my Dremel for him to use but he wouldn't saying he had to use his own tools. Long story short, he screwed up the height of the latch inset, drilled out all the wood and it still wouldn't lock correctly, daylight was coming in the garage with the door closed in the latch area, the frame was completely drilled out and lost strength. I ended up having to shave the latch inset and redo the wood behind it for added strength. It is still not "right" but I got it to work. Nobody ever followed up to see if I was happy. Not the salesman, not the office, nobody. I felt after paying over $2K, I should have gotten a better install and a follow up. Giving three stars for the quality of the door which is very solid and great security for the garage, but the install was not so great and there was zero follow up. Its been about two years now.

    The Door Store - doorsales - Updated August 2026

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