There is MOLD in the floors. They refused to fix the SUB-FLOORING ISSUES. Code Enforcement had to get involved. They DISCRIMINATE AGAINST PEOPLE WITH Disabilities. The CEO Eric Smith does not care. This is all happening at 240 Flats a property which is supposed to be brand new. Amber Jones who runs it is a LIAR. She doesn't do her job then blames it on you when she doesn't. The only decent people are Andre and Torris. The gate is always broken. What was supposed to be a luxury property in East Memphis is the dumps. Emergency line never works. Phone is never answered. Smoke alarms don't work. These people truly do not care about their tenants. If you are looking at this property RUN. read more

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our company provide services for cleaning a extremely dirty basement we have still not received payment it haa been over 2 months and still getting the run around as well as being told they can do it this week due to pay roll we suggest to never provide work to a multi south property group owned company!!! read more

Update 10/2022 People reviewing this property that don't live here is ridiculous. These apartments are not being fully renovated. Look very closely. The summer life you'll live at Kimbrough Towers Apartments with the ancient chiller system. Always going down. Pro: Location Cons: 1. Cooling system does not cool the apartment. 2. Heating does not heat the apartment. 3. No pool. 4. No washer/ dryer in unit option. 5. Laundry Room only has 3 washers and 4 dryers. The building has 90+ units. You do the math. 6. Closets are super small. No walk-in closets. 5. Unsecured garage only has 60 parking spaces, again you do the math. 6. A liquor store is in the building. Use your imagination on what it brings. 7. The building has garbage valet/ $25 monthly fee. Some days they don't pick up. 8. The renovations being completed are on the kitchen and bathrooms. The original tub remains and are being painted white. 9. The elevator(s) are super slow and go out of service regularly. Cars are broken into on the regular and or stolen. Homeless people are always on the premises. The rooftop deck after 3 and half years is finally open but the steps leading to the roof is a lawsuit waiting to happen, and the first major storm that comes through will blow the cheap furniture off the side of the building. I advise you to look elsewhere, the building has been sold, the grounds aren't kept nor is litter cleaned from the property. The pictures from the website are dated (not updated), the photos hide the fact that there's an attached liquor store, convenient for some a nuisance for others. The gym has been closed because of Covid and remains closed, which is very confusing because the laundry-room is never cleaned, and the entire building uses it verses a few that would use the gym. (make it make sense) The current management company is The Wogan Group, I have reached out to them several times via email and their direct number regarding issues, no response at all. It all went downhill after Patsy's departure. I'm a new tenant, the application process and customer service I've received has been excellent! Thank you Patsy! read more

This leasing company refuses to update any accounts in their rental payment portal, they refuse to answer any phone calls regarding outstanding balances of their new terms and policy though myself was not a tenant of their program and have a signed and dated lease of 03/23 until 03/24. my key was taken from me with no paperwork from Karen busch and terry of Lackland plaza and glenfield apartments, Ive sent multiple emails with no response, the phone message center is not set up at either apartment and the property managers KAREN and TERRY are aware. Also money orders were stolen from the leasing office for the dates of may2023 through august2023. This is the email that i sent to the leasing office four business days ago and i have not received a response yet nor was my account updated at all in ay way. KAREN also lives onsite in the leasing office and she will invite whole families over while you are there to handle business and refuse to handle business without the calling of overland police department. She weaponizes the police department against any tenant wanting to know the truth about all of their payable accounts. My deposit is supposed to be returned to me in 7 business days which is 10/29/23 and ive been told by karen that my deposit and close out should be the least of my worries. Ive expressed the urgency of closing my account and ive been told there is no urgency about it. Also that if we reach out to get any legal advice about the turmoil the company is putting us through that she will no longer speak about it, we will have to actually hire said lawyer to communicate with her for us. Ive had to also call police to get any clarity of any situation that has happened on my account. Both 314-423-2125,314-429-5651, and 314-429-5114 are all full and you cannot leave a message. The set of apartments owned by this place are lackland plaza, glenfield court apartments, norwood apartments, and charbonier manor. Below will be the last email sent to gain clarity. " If my last day in the unit is the 10/29. And that is the prorated amount for up until 10/29. I would like to have the key back to the property until that date . I will be escorted by the police back to the office of Glenfield since you refuse to open the office at all on lackland plaza so you can return the key to me until the date that I have to pay or else the rent needs to be prorated for this day since this is the day you received my key but refuse to start the process. Also can you please update the online payment account and reach back out the zigo the payment company where my money orders should of been sent. It has been two weeks since you reached out and you keep refusing to do so. I have provided all payments and still there was no update placed on the account. Or proper documentation given to me. This is also a signed police report placed on the officers you called on me today and that YOU RECEIVED MY KEY , after placement of the documents on my door at lackland plaza stating that all payments and important things be taken place on cedar glen dr. My next step is the better business bureau for not only this company but the police department that serves your place of business and I will be letting all social media sites and business platforms know how things are ran and that the police are actually called and weaponized against tenants. Again thank you for all you have done and I look forward to having my account fixed immediately as I need to pay rent and close it out. Please feel free to reach out to me at 3143903579 or email as I handle business on a recorded line as well as email." Again Ive received no response and no update only police called on me. The process of me trying to get my account up to dat started in the middle of august as you see the current payment made of august, this process has taken so long to the point where late fees are being attached to the incorrect balance and no payment updates to make the correct payments on document.The rent for my lease is 650. they currently have a 2000 balance on my account for just the month of september (i moved out 09/23) and any prorated amount for october. equaling to 650, they currently have $1350 in overages in my account they refuse to investigate or fix. read more

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Multi south is a company that does not care about their tenants. I have been living at Mallard Creek apartments since March 2021. My HVAC has been an issue since we moved in. Now, it wasn't a consistent issue at first but it would work for a few days then go out til someone from the office came to look at it. We have had several maintenance guys come by and constantly putting Freon in and it comes leaking out. In July, they finally changed out the coil and it worked for a week and leaked all the Freon again. Since then, we can run it for an hour then it freezes up and we have to wait two hours to defrost before turning it on again. This is such a headache. I have reached out to Multi- south management on several occasions and they do not take this seriously. They do not answer the phone or call anyone back. They are in default of the contract we signed. We have sent pictures with time stamps on several different occasions as well. This is the worse company and I wouldn't recommend Multi South or Mallard Creek to my worst enemy. This place is trash with trash employees. read more

Multi-South Management Service - This is what it does all day everyday - Property Management Near Me - Memphis, Tennessee

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My first year living at 266 Lofts started off well, but abruptly the true unprofessional skills and Live Up Front management's carelessness of residents experiences here came to light. Since I first put my request in 6 months ago regarding my refrigerator and freezer each working on and off, management has yet to simply resolve the issue by purchasing a new refrigerator. And I have been very patient as writing this review today, my freezer still isn't making ice. However, this is not at fault of the two maintenance guys who have endlessly tried to remedy the issue and have to work at all of Live Up Front properties. Secondly, as stated by others most of the lofts are Airbnb or Stay Alfred (which is kind of a don't ask don't tell thing because I was not made aware of this when I signed my lease; actually became aware when family came to town for Memphis in May and were staying downstairs) and parties are held here all of the time. In recent months, there was a party held by an Airbnb/ Stay Alfred guest here in which GUNSHOTS were fired, around 1-3:00a and I had work in the morning and was terrified, and it was on the EXACT floor that I am residing. As much as management here claims to care about our experience and our safety do you think they said one thing about this to residents or sent out a letter regarding the incident? No they did not. Thirdly, the management is solely about getting money. When I initially moved here parking in the little alley behind the building was free, approximately 10 parking spots. Then two months into my lease they started charging $100 a month for the spots. However, they added one loading/unloading zone for the approximately 75 tenants to still be able to use. Then without notice even though management "claims" that they made tenants aware, they took the loading/unloading sign down. So that left all other 65 tenants without anywhere safe to unload their groceries etc outside of either parking on unsafe downtown Memphis streets and walking back and forth to complex with items or parking at MLGW Garage across the street and doing the same. Lastly, they partner with one of the worst towing companies in the city, Superior (please reas their reviews). So recently being that there is no loading/unloading sign, and there is no policy or sign that states the exact amount of time that you can park in an empty, unpermitted spot, with your flashers on, my vehicle was towed, and management did not care nor provide a reasonable remedy to the issue and still has not. Management only chose to defend why they took the loading/unloading sign down and gave a "recommendation" on what not to do to prevent vehicle being towed but not guaranteeing that it won't be towed. Simply, you would expect the property to lay out the exact guidelines to tenants and work with the towing company to insure fairness with their OWN tenants, not just random people parking on the property, but that is not the case here. Even though tenants pay over 1k to live here you can easily feel like you're living in an affordable housing complex with all the issues you have to deal with and the unprofessional management skills. And I have reached out to management about my issues via email and gotten minimal, uncompassionate responses. So management please don't comment pretending that you care and would like to discuss these issues more in depth. And if there are good reviews left on here it's from people that don't even live on the property or any properties managed by Live Up Front. So best of luck to anyone planning to live here at 266 lofts or any property dealing with Live Up Front management. I sincerely wish I hadn't moved here or renewed my lease before the towing issue read more

My company was contacted to clean for their Cypress Village property in St Ann Mo while their normal housekeeper was out on maternity leave. We have 4 unpaid invoices and those invoices are over 2 months late. After multiple calls and emails the CPA Brian Hey emailed us stating we would be paid last week. And that turned out to be a lie and now we can't get a response or payment. read more