We had nothing but problems with this property management team from the beginning, which would…read morenormally deter us from renting from such a company, but being in a desperate housing situation, we really had no other option. Now they are withholding our entire deposit and charging an additional fee for prior damage and disrepair that was obviously present before we even toured the townhome. The damage is even in the photos we viewed when presented with the rental, which we were assured all would be cleaned and handled, but was in fact not. We left the townhome in better and cleaner condition than was given to us and yet they still maintain that we owe for damage and beyond reasonable wear and tear. I couldn't leave this rental fast enough. the entire one year lease was utter torture and we were not happy in the least, there was undisclosed mold that made us ill, broken faucets, toilets, air conditioning, the list goes on and on. The unit was not cleaned before we moved in, as was promised. The cleaners had 5 days before we moved in to clean but came on the day we were to take possession and we were literally moving our belongings in and they proceeded to deny cleaning because they don't clean with residents present, mind you, we had no notice or forewarning of any of this, so it was confusing and frustrating to say the least. We have documented all damages but little good that does you in a state where your only protection as a renter is to take them to small claims court, which I'm sure they're very well aware of and are capitalizing upon. I highly recommend you do anything in your power to avoid this property management agency, they will straight up steal from you and ruin your credit profile.

This is by far the worst property management company I've ever dealt with. My back door was broken…read morefor over a week and a half, creating a fire hazard and preventing me from using my yard. My laundry machine literally started burning, and no one ever came to check it for safety. It is still broken, and all I ever hear is "someone will call soon," but no one ever does. My power went out for over 16 hours, and instead of treating it as an emergency, they refused to pay the emergency fee, leaving me without food, air conditioning, or Wi-Fi. Every time I ask to speak with a supervisor, my coordinator promises a call back that never happens. This has been the same excuse for weeks. They are negligent, unprofessional, and completely irresponsible. Avoid this company at all costs.

Do NOT rent from this agency. I wish I had looked at Yelp reviews before I ever rented from this…read moreplace, their Google reviews are flooded with decent reviews, likely due to the fact they hound you when signing the lease to write a review while in their presence, at least in my experience. Shady. This is the worst rental agency I have ever rented from. I was unfortunate to not be able to afford a deposit to move elsewhere, and was stuck in a dingy, disgusting, falling apart home that was ill taken care of prior to my move in. Everyone I ever spoke to in the office was BEYOND rude, unhelpful, and acted like my presence was a nuisance. Here is the worst part: they are withholding $300 from my security deposit for paint. The picture they showed me to justify this was a picture of a PIECE OF TAPE that was left on the wall. Absolute disgusting behavior. DO NOT RENT FROM THEM!

My experience with this property management team has been extremely disappointing. When I moved in,…read morethe dishwasher was already broken -- something I noted during my self-inspection. After requesting a repair, I was charged for the water supply line being off, even though it was clearly like that when I arrived. That charge should not fall on me. Once the water line was turned on, it caused a flood in my kitchen, which could've been avoided if proper maintenance had been done in the first place. Only after that did they agree to replace the dishwasher -- but even then, I was told a day, not a specific time, making it impossible to properly arrange time off to be present. On top of that, my door lock was damaged from the beginning. It's completely broken now and I can't even turn the lock -- a major safety concern. I've reported this issue multiple times and it's been over a month with no resolution. This level of neglect is unacceptable. As a tenant, I expect safe living conditions and timely repairs. Unfortunately, that has not been my experience here. -Cora D.

I hope this company is a scam, because if it's not, it is sincerely the worst real estate company…read moreof all time. Upon hearing that they wanted $50 before they would allow you to view the property, I complained over the phone and the employee assured me that it was not a scam, told me to come to the office, and that they would take my information for their records and allow me to see the house, insinuating that I would not have to pay the fee. After driving to their location in East Memphis, I discovered that they still demanded that I pay the fifty dollars and submit the application, otherwise I could only "look through the windows." The employees give inconsistent information and are extremely rude -- one said "why don't you lighten up, I'm trying to help you" and another remained seated in a lobby chair while I stood. After the altercation, an employee demanded my name. My name is Lauren, buddy; have a good day.

I think this company might be a scam. They don't actually own any properties and they aren't…read moreproperty managers. Has anyone actually rented from them? They require a $50 application fee before they'll show you a place. I visited their office on Poplar and had a very uncomfortable experience with the "agent" working there. I asked politely about their rent application process, what documents I needed to provide, and what times were available for viewing properties. The man got defensive and said "you're asking a lot of questions." They want me to hand over all of my personal information to a stranger but got defensive when I asked very typical, logistical questions about applying for a place to rent. Very sketchy.

I have been with CrestCore since I purchased my first rental property. If I could give 2018…read moreCrestCore Team a rating of 6 starts, I would. The owners spent time with me, invested in me as a client, and gave me a great customer service. However, I was recently dumped as a client by them, with no warning. They claim to have mailed me a letter and emailed me, but I have no record of either. Before dumping me someone, anyone, could have picked up the phone to call me. But CrestCore now treats it's clients like a number, not a person. The old owners knew my name and had my cell phone. But the new regime can't even call me before they drop me. This situation left me scrambling to take care of my tenants. Now, they have my rent revenue that they've collected (Over $4,700) and they will not respond to any calls or emails.

They didn't clean or repair things before they rented me a house last summer. They are very slow on…read morerepairs. The money that I'm spending is not worth it. When my lease is up I'm gone.

Oscar and his Team did a great job helping my family in our crisis. He took the time to listen and…read moreprovide us professional support. We really appreciate all you have done! I recommend Oscar at Landkey they provide good service!

From the owner: We Buy Houses In Memphis, TN | Sell My House Fast As-Is For Cash…read more

I would love to get an answer about our AC that's not functional right now and also a tree that…read morefell on my car 8 days ago!!!! This is ridiculous and we can't get anyone to answer our requests or give us any updates about the damage!!! I saw a vendor phone number and tried to call them. They said they gave the owner an estimate and are just waiting for approval/permission from him. They only answered maintenance requests the first year we rented. I guess since we've now signed in May for another year they will take our money and run. Such a pathetic company.

have plenty of properties but have terrible credit report process i paid 3 different fess and all…read morewere nonrefundable