Some of the worst customer service I've experienced, EVER! Rude and clueless - what a combination!…read moreHow does this place stay open and what is the magic sauce for those who actually receive good customer service?

I've flipped 5 houses in Chester County over the last 30 years and just moved into my 6th…read more Landscaping is a big part of what I invest in as I both enjoy it - and I live in the houses as I renovate so I want them to look nice. As a result, I've been to most every gardening place from East Earl, PA to Phoenixville to the old Agway outside West Chester to Malvern - you get the idea. I first started going to mainline gardens about 6 years ago. They had decent pots, expensive, but nice. Then I started buying plants there (mostly annuals for said pots) and they were nice enough. Now I would normally go on weekdays so I was dealing with the core crew and not the weekend staff. This spring I've been there twice (once in April and once in May) looking specifically for small perennials with varying sunlight requirements. This is the first time I've ever visited this nursery looking at things through that lens and it was beyond disappointing. The weekend staff are probably largely college aged and know absolutely nothing about the plants. They have a covered area in the back where one would assume the shade loving plants would be kept, but nope - it's a complete hodgepodge of anything from full sun to shade and seemingly no rhyme or reason to how it's organized. Yesterday I went to find a Japanese maple. All of their trees and shrubs are in full sun. Some are marked with explanatory tags that tell you about the plant, but just as many are not. I found the perfect red maple, in full sun, and stupidly assumed it was therefor a full sun plant. It isn't. So I spent $200 on a tree that won't work for where I bought it because they have no organization for their plants around sun requirements. So the take-a-way on this is - don't expect knowledgeable staff on the weekend. Don't assume they're doing any intentional placement of their inventory and go in prepared to look things up on your phone as needed. The reason I gave them 2 stars, is that in comparison to every other nursery I go to - they arrange things according to sun requirements. Shade plants are kept under cover and full sun are not. So, caveat emptor.

They had a very nice selection and great customer service. Will continue to be a customer.read more

As others have said, John is remarkably helpful in suggesting landscaping solutions within your…read morebudget and at no cost. We love his design advice, and also the variety of healthy, interesting perennials, shrubs and trees. Every single thing we've gotten from them has thrived. The advice about care has also been spot on. The bagged finely shredded mark mulch is the best!!!

I learned about Mostardi's almost 20 years ago because they would send coupons to me in the mail…read moreaddressed to someone who used to live in my house a decade before I got there, and so I checked the place out. I don't get there often as I don't live right nearby, and as some may note, it is not the cheapest nursery to shop at. But the cost factor drops when one experiences what is likely the very best service one can get at a nursery in the Main Line/Delco area. I have been to Mostardi's twice in the past week, and each visit I experienced the same kind, very proactive and attentive service from every person I encountered that worked there. Even at the cash registers people are helpful with questions and patient, and in today's visit, I got design advice about laying out my plants purchased in the intended pot I had for them from a clerk who also does potted plant design for Mostardi's. The nursery is beautifully well-kept and importantly, the plants are vibrant and well-tended; you don't get distressed plants from this place. I found also that the types of annuals I purchased were priced competitively with some of the Lancaster County nurseries I go to often. Mostardi's, much like a locally owned hardware store, reminds people why going to Lowe's or a similar business for plants, while convenient, is not necessarily the best deal and certainly cannot offer the same quality of plants or service.

Terrific selection and knowledgeable, helpful staff! More expensive than big box stores, but well…read moreworth it!

I love Terrain, they have two locations that I have visited: this one on Lancaster Ave, and the…read moreother in Glen Mills. They both have the garden setting and a garden shop, but the Glen Mills shop is significantly larger with a much more diverse selection of goods, which includes home goods, garden items, and bath items. The restaurant section is plant filled twinkling lights that provide a wonderful ambiance at night! This is a great place for a first date! The menu is locally sourced and good: this is not the place to go for superior fare, but nice american fare with a fair selection. Service has always been great, and they are BYOB.

Beyond AWFUL salesgirl today at Terrain in Devon, Maggie had a superior and super condescending…read moreattitude and spoke so rudely to me when working with a store purchase and return!!! A total smirk on her face the entire time I dealt with her!!! I honestly don't think she should be employed where she has to be face to fence with customers! not helpful and miserable. and this wasn't the first time she acted like this me. I support, use Terrain and live nearby tho this experience today ... I dont Think I'll be back for a long time!!!! They are that special. And certainly way OVERPRICED! Not one to slam on yelp tho she pushed my buttons today. I usually like to write on yelp about a nice experiences, not a terrible one like today! Shame on you Maggie. You even showed your true colors in front of your Manager and fellow employees!!!

Fantastic artesional goat cheese if that's your bag! These are exceptional, if somewhat pricy,…read morecheeses in a variety of styles. If you like cheese (I do) , you need to give the try. Very European.

Admittedly have not been here. But their cheese is delicious and praiseworthy. Try the Cloud nine…read more- perfect size ash-rinded ball that is amazing by itself or on a water cracker with a little bit of jam.

First I'll start with the positive.  I can tell the owner is really passionite about trees and the…read moreprices are very reasonable.  However I must now list my constructive criticism.  Before we even received our trees, delivery was over a week past estimated delivery date.  I had to email him to remind the company about my order.  I know times are crazy with covid but when you buy something and are told a delivery window a week late seems atypical (red flag #1).  We received the 5 trees we ordered, 4 of of which were hornbeams.   We already have 3 established ones in our yard and have never had a problem growing them.  The trees were very tall, but wilted when delivered and had a very small tree bulb, the container was the size of a basketball (red flag #2).  When we planted the trees we noticed the roots were not the most mature, and the taproot was small, but we still planted them.  After less than 1 week we were noticing one tree had all of its leaves turn brown, after 3 weeks the other tree started to turn and in 4 weeks we had 2 dead hornbeams .  At this point I emailed the owner and asked him what his business could do for us.  I have bought many trees and shrubs over the years at many nurseries and the most reputable ones in the area like Terrain and Mostadis have a warranty with their goods.  However I know this buisnees says on its website that the customer is soley responsible.  I find this to be very disheartening because 2 of our trees were never in the best shape when received and were planted and cared for well. I should have spoke up upon delivery but I never thought they would die and not be revivable.  After I emailed him the first time I heard no response for 1 week.  After a nudge email he informed me he was so busy and would email me "soon once his internet service is restored".  After another week I them sent him another email, and still yet to hear anything (red flag #3).    So this leaves me here, writing a negative review that I never wanted to have to give and out $300 in dead hornbeams.  Again I know these are not normal times with covid and I was giving this buisnees every benefit of the doubt, but their customer service is severely lacking.  As for my review I am being generous with 2 stars, 2 of 5 trees died and their customer service needs an overhaul.

So glad i came to Brandywine Trees when i needed japanese maples! The owner (Robert) is very…read moreknowledgeable about each variety, and helped me select the best trees for my garden and deck. The trees i received are beautiful and healthy, and large enough to appreciate how lovely they will be when full grown. I wish i had a larger yard!

Love this nursery! Staff was friendly and helpful. They gave me some good recommendations for my…read moreyard and the plants looked great. Good choice of plants, well organized by sun and shade. Glad to support local and will return for more plants!

I love this nursery! I've been thinking to post a review for a while. The plants I bought here are…read morereally healthy and striving. They have a great selection of orchids. The owner is super nice. Once I bought orange Civia plant and few months into it wasn't doing well. I brought it back to show and ask for advice on what is wrong & what to do. They took the plant, treated it and kept for a while in the greenhouse till it became vibrant again and called me to pick it up. I appreciate that kind of customer service. That's why I continue to support this nursery and always happy to stop by and pick a new plant.