Super disappointed in the service that I received from Muffler Bros. Scheduled an installation of a radiator in my grandson's car. When I arrived to drop off car and told technician I was there for a Saturday radiator install, he advised me that my repair was for the following Saturday. I advised him no, I was told to bring it in for repair for this Saturday. He very loudly yelled and proceeded to tell me that he spoke to me on the phone and that he told me next Saturday and that he wrote it down on his schedule. He then said you are here for the Mazda right. I stated no, (he never gave me the chance to tell him what my car was) I am here for my car. He said "Oh". No I am sorry or I made a mistake. At this point, I should have left, but I didn't. My big mistake. I checked back on Saturday around 11:30 to check on status of car (they close at 12) and was advised they were working on it. I got a call at 11:58 saying that I need to make my way up there to pick up the car. Upon arriving around 12:03, the technician was putting in radiator fluid. When I went inside to make a payment, I presented a gift card to the worker I had dealt with the previous day and he said to me, very nastily, you are supposed to pay cash because you brought your own radiator in here, now I have to incur a credit charge (mind you, no one told me that I couldn't use a card and if they had, it would have brought cash). I responded, well, do you need me to go and get cash and he responded, NO, I REALLY DON'T CARE AT THIS POINT!!! He then made some comment about someone messing with the car before we brought it in and that he had to tie something up. The car was brought out to us and then we left. On the way home, my grandson said the car was still running hot and something was bumping around in the front of the car. Upon arriving home, pulled up the hood and one side of the radiator was supposedly attached by a plastic lock tie, which was broken!!! There were no screws affixed to the radiator anywhere on the top. It was just loose. They did not attach the brackets to the bottom of the radiator and you could see the radiator through the bottom of the bumper. The radiator was just sitting on the bottom of the car with no support. A technician who knows anything about radiator installation would know that you transfer the old brackets from the old radiator to the new one or let someone know they needed to buy new brackets. You could just touch the radiator assembly and push it back and forth. Nothing was securing it. I advised my husband about the situation and he ended up taking the car to another shop (before he took it back to Muffler Bros) and they ended up putting in antifreeze because Muffler Bros did not take the time to put in enough (only put in 1/4 to 1/2 of a gallon bottle, but told me to bring in two which I did and they did not use what was needed because they were in a hurry or just didn't care). The other technician advised that we could have messed up our engine driving with that little amount of antifreeze. My husband took the car back to Muffler Bros and talked to them about the missing brackets, missing screws, etc. and there was no offer to secure the radiator or to fix the missing brackets. I feel very disrespected and hurt by the lack of customer service that I received. I am not sure as to why I was treated this way, was it because I am a woman, or something else . . . No one deserves to spend their money at an establishment and be treated so poorly. I feel like I was told, I took your money, sorry about your luck, now just deal with it. BOO MUFFLER BROS (Englewood) SHAME ON YOU!!!! read more
