Took them over three weeks to muster up a referral for a painful injury. Doctors are almost…read morehostile. One told me loose 100 lbs and you'll be fine. I actually did and I wasn't fine. They really don't care.

This is a medical office and all the Doctors are great. The office is very clean and the staff is…read moregreat.

Can't really speak to the doctors skill as my surgery was cancelled due to other issues. The…read morescheduler and medical assistant were excellent. Professional and patient. The appointment person however was a non-customer service oriented person and added unnecessary hoops to making my appointment even though I was an existing patient so I knocked off a star for her. They also perform their procedures at Hemet Global which is one of the two worst hospitals in the area. With so many orthopedic services in the area I can't recommend this one.

The medical assistant was violating HIPPA laws by asking me health questions at the counter. And…read morethe doctor came in and didn't introduce himself, and had a very nasty cough. And didn't cover his mouth. So I told him about it. He wasn't very attentive to my concerns about my health. Kept pushing surgery upon me. Hemet has the worst medical practices that I've ever experienced.

Sometimes the stars just align perfectly and u r blessed with the best PT ever--Joseph Nagrano of…read moreArrowhead PT. I have a crazy condition of RA with very twisted up knees and legs. Dr. Nagrano took the time to think outside the box, strategize and came up with a Plan of Tx that I am super hopeful about. He had a new way of stabilizing and then easing my limbs to start to get back to their proper alignment. I could actually stand more upright just from my initial eval and special taping. THE BEST DPT E-V-E-R !!! This is THE TEAM to get your PT!

i've been getting knee injections there for a few years now they want cash. They don't think…read morethey're making enough money off the insurance companies. They really care less about their patients.

Been a patient here for a couple years which when I made my last appointment the office Staff never…read morebothered to look up on their computer. I made the last appt in person at the Hemet office. The girl handed me the Reminder Card with no location checked off for a Date 2 months away and I think , okay they are short on Dr.'s (they keep quitting) no issue. I get to my Appt AT THE HEMET OFFICE and the Lady tells me "Your Appointment is in menifee" NO I made it for Hemet. When the woman called me to remind me of the Appt I could HERE her chewing her food while talking to me (DISGUSTING AND RUDE). she mistakenly calls me a new patient I told her I wasn't. Not once did she mention Menifee. If she had I would have cancelled the Appt. you couldn't pay me to go back to that place. 2 months I waited. She offers to make another appt she must be out of her mind sorry I have other Med Appts

Well, let me join the ranks of one-star reviewers! I am sitting at home with a bandage that has not…read morehad a nurse to check it for the last 6 days. My husband has been telephoning them for days, but no one EVER calls back or does anything. Dr. Ponce prescribed a nurse three times a week and a ten-day regimen of antibiotic shots for my open leg wound. So far, I haven't seen a nurse since last Thursday, and today, we are again getting gaffed off by the staff. Of course, I have NEVER received a single antibiotic injection. I have been attempting to re-dress the wound myself, but I am not a nurse.

I had the misfortune of going to his seven star location on florida avenue , near yale.. staff was…read morenice waiting room was okay.exam room. 3rd world. Awful dirty floors bed torn in many places bed wud not work had to sit up for over an hour with a weak back..getting a treatment on my ear which did not work..I have never been in an exam room so disgusting. Never return..ever!! Shame on you. Is this what u think of ur patients in Hemet. Total ghetto? Your office wud suggest that..shame on you "Dr" invest a little $$ and clean up that place. Thank you..

Dr. Crater is really great! I've been seeing him for a pelvic fracture for about 2 yrs already. Hes…read morevery thorough, and efficient. I went through 3 orthopedics before I found dr. Crater. N I'm glad I did! The facilty is very clean, staff is very friendly and helpful. I'm usually in n out within an hour!

Rhaul Abraham is the most incompetent, lazy, unreachable doctor I have ever had the displeasure of…read moremeeting. He cannot put on a simple short leg cast. My first cast was full of dents and pressure points but he said "its fine". My second cast he put on while my leg was still swollen from his first cast so now its too large and it slips. He said "fit one finger" but if my leg isn't swollen I can fit my whole hand. If you get referred to him ask for a new doctor immediately!  He gives no after care instructions other than "dont get it wet". He will not investigate the symptoms he causes, he'll just say "we'll see if it clears up". When it doesn't clear up you will never hear from him no matter how many messages you leave for his medical assistant, because you can only talk to the MA at this hell hole. He won't even call for scheduled teladoc appointments, I had to call multiple times only for him to tell me he doesn't know anything like why my leg burns, the bottom of my foot tingles and goes numb, or why I have consistentcalf paint after his abomination of a cast was put on my leg. My new othro was surprised to hear he lete leave the office with that dent clearly putting pressure on my broken ankle. Ive been in consistent pain for 3 weeks but I've decided I'm not going to ruin my leg more because of this incompetent man. He doesn't care about his patients and should not he practicing medicine in any capacity.

I had a very frustrating experience with this pain management office. After driving all the way in…read moredue to being hung up on twice over the phone, I was met with dismissive and rude behavior from the front desk staff member, Kendall. I was told the doctor had already left and that my medication would be sent the next day, but the way this was communicated felt extremely inconsiderate--especially given the pain I'm in and the effort it took to get there in person. Patients dealing with chronic pain deserve to be treated with basic respect and empathy, and unfortunately, that was not my experience in this interaction. That said, I do want to recognize Sarah, who overheard the situation and stepped in to help de-escalate. She was professional, understanding, and took the time to assist me in a way that made a real difference. Her compassion did not go unnoticed. I hope the office takes feedback like this seriously and works on improving communication and patient care moving forward.

I really like my provider, Dr. Patton, but the clinic's patient portal and appointment reminder…read moresystem are a serious problem. A few visits ago, my phone number was somehow changed to a number I haven't had in years. The strange part is that all of my pre‑op calls came through without any issue, yet this incorrect number caused me to miss a schedule change because I was never notified. The office updated my information, but here we are again. I have an appointment tomorrow, 5/11 at 7:30 AM, and I've received no confirmation call, no text, and the portal won't even recognize my account. There's a message telling me to check the portal, but the portal says I don't exist. At this point, they really need to return to having an actual staff member make confirmation calls. Someone who lets the phone ring more than five times and actually leaves a message. I don't want to drive over an hour for a 7:30 AM appointment only to find out it was changed or cancelled without anyone notifying me. The care from Dr. Patton is excellent, but the communication system is unreliable and needs serious attention.

Dr. Martina Randall, His orthopedic specialist surgeon for foot and ankle and toes on March 22,…read more2020 my plantar fasciitis cramped up my baby toe I want to step on it in the next two toes went underneath my foot causing me to fall I had three broken toes and a foot broken. She saw me at Hemet Valley medical Center and Emergency room and she operated on me put 15 staples three pins and a plate in my foot and she did a fantastic job there's no scar is two months out of surgery She knows everything you need to know about anything that has to do with the foot ankle or the toes. And if you have any questions about anything about your surgery or what you should be doing if you have to wear a boot she's fantastic and so are her the girls at the front office