Booked through Yelp but had a bit of a rocky start -- their system had a glitch and my address…read morenever came through on their end. I called thinking it was a no-show, and Christian was at my door within 30 minutes. That kind of responsiveness says a lot. Once he arrived, he was professional and thorough -- took apart what needed to come out, figured out the issue with my LG ice maker, and had everything back in order quickly. Great experience overall, and I'd definitely call them again.

If you're ever in need of appliance repair, call Cristiano Rosario. He is the best! Considerate,…read moretimely, reasonable, explicative, nice. He liked my annoying puppy too, and remembered the dog who died. Cristiano is the bomb.

1) advertising suggested same day service was possible, but it took a week for them to fit me in,…read moreso misleading 2) the advertisement that the service cost would be free if a repair was performed was not honored. The tech would have left if I didn't agree to the costs, and I would be stuck with the service charge regardless, so I had to sign 3) after they arrived and performed a diagnosis, the total quote was twice as expensive as online quotes, but at that point I was stuck with the service charge regardless so again I felt I had to sign. 4) the part/repair failed at 100 days out. Their warranty was for only 90 days. When I inquired about any flexibility given how close we were, I was told they could only give a 5 day grace. So, I'm out $400 bucks that would have been better spent towards a new machine. Would not recommend.

The most expensive repair! They charged me $500, 00 to replace a $97 pump …read more. in and out in 20 minutes and gave me a 90 days warranty after placing the pump ! Thieves ! Never again.

A+ Appliance Repair…read more I've hired numerous appliance repair companies over the years to repair an assortment of broken appliances. I was not happy with any of them. When my washer AND dryer broke simultaneously, I conducted a thorough online search for an appliance repair service. I ended up calling Reliable Appliance Service in Stratford because of the many excellent customer reviews. The owner, Bob, was very accommodating over the telephone and scheduled a call as soon as he could to evaluate my appliances. As it turns out, I am 100 percent pleased with Bob and Laurie. They are not only honest, but beyond knowledgeable. In fact, Bob provided me with a crash course in washers and dryers! In addition, he fixed my dryer for a reasonable fee. Unfortunately, my washer was not worth fixing, but he advised me every step of the way about the kind of washer to purchase. I never questioned him, because, as I already stated, he is honest. Hopefully, I won't require any appliance repair in the future, but if I do, I have Bob's number handy. I wouldn't call anyone else! Highly recommended! THANK YOU, BOB, AND TEAM!!!!

It was that time...the dryer (electric) wasn't as efficient as it had been. I checked Yelp, and…read morefound Reliable Appliance Service and Dryer Venting. My call was answered in three rings. Together, Bob and Laure asked great questions about the dryer, location, vent length and direction, etc. We set up a consult for two days later. They called to let me know they were on the way (well within the window we set up), and wore masks when they arrived. Their initial review and consult was concerning--air was moving at about 900 feet per minute (minimum is around 1,200), indicating a major obstruction. They had a camera system and other equipment to explore and evaluate the vent system. Within minutes of their departure, Laure called with a very reasonable estimate for the job. We set up an appointment for five days later. In about an hour, Laure and Bob degunked the vent tubing and got the air velocity to over 1,600 feet per minute. They added me to their automatic recall list, so they'll visit again in two years. Bob and Laure are knowledgeable, patient with questions, and provide great explanations of their concerns and recommendations. They were tidy and worked carefully while wedged between the washer and hot water heater. They reinforced the importance of dryer maintenance in overall fire safety for my home. While at my house, a potential customer called about a refrigerator repair. Bob quickly determined that the appliance was under warranty and provided details how to initiate repair through that process. This demonstrated great integrity. Not that I want to have a problem with any of my appliances, but if I did, I would call Reliable Appliance Repair and Dryer Vent Service right away!

Don't lie to customers! Purchased an appliance which never arrived on delivery date. 4 delivery…read moredates later I was informed by distributor that item was not in stock. Called Home Depot in Stratford for a refund and was told I would have to wait until they received a cancellation from vendor. I called vendor who informed me that this was not true. Tobias was disrespectful, Jim lied and Edgar never returned my call. The names indicated are Home Depot employees I interacted with. They sold me an item that was not available then refused to issue a refund because "They Could Not Override their system " go figure! Definitely fraudulent Practices.

Customer service has been a nightmare to work with. My family purchased a new vent hood and…read moredishwasher for the new kitchen. The vent hood never came in and it was canceled. The dishwasher was delivered to the house and sat in the garage untouched until the contractor was ready to install it. When opened, there was a huge dent in the side. Home Depot sent a tech out to fix it. He just laughed and said it couldn't be repaired. Home Depot customer service knew they had previous issues with the vent and said they would help them out. When they returned the dishwasher to the store, they would not take it back and offered to give them a discount on another one. They just left it there and walked out. We've had similar situations with Home Depot and now only shop at Lowe's.

My washing machine had been malfunctioning for months, and I was about to get a new one when I…read moredecided to try getting it fixed instead. I called Brian on a Friday and briefly described the problem. He gave me a quote, and we set an appointment for the next day. Brian ran a few tests and was able to diagnose the issue. He was friendly, personable, and great at communicating. He talked me through what he was doing while he was working and clearly explained the problem. The final price was as quoted and the whole experience was very smooth. He fixed my issue and even tried to help with a plumbing problem affecting the washer that I didn't even know I had. He went above and beyond, and now I have a working washer. I highly recommend giving him a call!

Can not recommend Brian enough. Scheduled us within a day, had the part we needed overnight, and…read morehad us fixed within three days of our initial call. He communicated when he was going to be later AND earlier than he initially planned for the two trips he made to us. He also got us a part we needed and showed us how to fix it ourselves so we didn't need another separate service...saved us a ton of money after Maytag quoted a couple hundred for the same fix. Such a nice guy. Responsive, quick, effective. 10/10.

Great , reliable service over the years. Mr. Nuzzo is…read morereasonably priced, knowledgeable and a very nice person. I highly recommend him!

Will was great. Gave me a time the day before and was on time. Had all the parts on the truck…read more Definitely recommend !

I hands down recommend Abbott Appliance. I have a GE stacked washer dryer unit. The spin cycle on…read morethe washer stopped working. They walked through the issue and the possible fixes with me in the phone. They suggested that I consider getting a new unit rather than try to get this one fixed as the possible fix would cost at least half of the cost of a new unit. I appreciate their transparency rather than coming over and charging me a fee to diagnose the issue and suggest the same solution.

Money is a finite resource for all of us. The spin cycle on my washer is not working I spoke to…read moreBruce this morning and we walked through the unit I have and the issue I am facing. Bruce was honest about the work involved and suggested I consider a new unit as the cost to do the repair would be more than 50% of a new machine. He also answered my questions on what brands to consider for the replacement advising me to avoid certain ones for quality issues and problems with getting them services. I called Abbott Appliance because they are local small business. Bruce taking the time to help me is why I will continue to support my community businesses. I appreciate his transparency and patience when answering my questions. I'll recommend Abbott to anyone who needs their appliances serviced.

Belgrove was very responsive to our online inquiry and request for assistance. Having a vintage…read morestove in a historic building, with limited funds, Carlita offered an online consult. Didn't t know how that would go but it was Awesome. Step by step She walked us through taking pieces apart to expose areas of concern. She was patient, kind, and very thorough. Carlita enabled us to confirm safe operation which was enjoyed by many. Thanks Carlita!!

Have had Carlita and crew caring for my vintage stove for years now. They are thorough, efficient,…read morevery knowledgeable and a pleasure to work with. I would not trust my vintage stove to anyone else!! MaryAnne ( Queens, NY)

Good prices and they price match if competitors have lower price. However what rates 5 stars is…read moretheir staff with a special shout out to Randy-thank you for your help. Appreciate you.

After my first appliance order did not show up, (internet order) I called the store in Milford. I…read morespoke to the manager named Dan. I have bought many appliances from this store. (I manage properties) Dan said he would place the order for me and set delivery for the next day. Mind you, my tenant already took off one day of work. A confirmed text was sent from PC Richards with a delivery window of 7:00am - 10:30am. 8:45am a person from PC Richards called to confirm delivery this am and the address. Guess what DID NOT happen!!! CORRECT no delivery!! I called the number that called me- the gentleman I spoke to basically stated that I was still 4 stops away and he saw a different time window. Not sure why when I have it in text. And nothing he can do- what did I want from him. I got a ton of pushback when I asked to speak to a supervisor. Eventually I was put on the phone with Dan the store manager that I placed the order with. Shockingly, I had the same attitude from him. Not his problem appliance was out for delivery and if I don't like it, I can cancel the order. At the end of the day, I was not looking for anything. I called to see what was going on with the delivery. A simple apology that this issue had taken so many sideway turns would have been great. Instead, I was met with an "oh well" attitude. I have to agree with Julio G (review Feb 21, 2025) that their customer service is not good and they definitely do not value their loyal customers. Maybe a little inservice training is needed

Eric scheduled the service in 1 day. He is prompt and…read moreprofessional. He serviced our dishwasher.

Don't bother leaving a detailed voicemail if you have an issue with your stove. They can't be…read morebothered calling you back or even texting. (It's been well over a week now).