I was a member at Mudfire for 7 months and when I joined, I had 1.5 yrs of prior pottery experience and recently purchased a wheel to throw and trim at home. In November, I was excited to have found a place where I could glaze and fire my pieces. Unfortunately, this excitement was fleeting due to multiple factors and incidents.
The studio facilities are nice. Members receive a shelf where they can store their pieces in progress, tools, and another shelf to store their clay. I only used the studio's glaze area and kiln room to bisque and glaze fire my pieces that I made at home. The glazing area has dozens of studio-made glazes and clay sample tiles to show what the different glazes look like on different clay bodies from different types of firings.
The studio also has a small well-stocked shop where you can purchase clay, bats, and other small tools and materials.
It is difficult to explain this in words but I could best describe my experience at Mudfire as inconsistent. There are rangers (studio attendants) that are awesome and I am very grateful for their advice, help, and encouragement (Thank you, Nikki, Ali, Carson, Alana, Alexandria, and Lily!). There are also members of the staff that would benefit from intensive customer service and bias training. The fact that there are excellent rangers and terrible (I truly mean terrible) rangers creates this whole unspoken rule system of how to navigate the studio with the least amount of friction. Due to me living in Cobb at the time, it would take me an hour or so to drive to the studio so I would go on Saturdays. The energy in the studio was lively and the rangers working were helpful and kind. At one point, I could only go to the studio on Sundays and the energy of the studio was very different. On Sundays, the studio more resembled a penitentiary arts and crafts room where the members were heads down working on their pieces and the aptly named 'rangers' ensured that no one got out of line. At one point, I had to stop by the studio on a holiday Monday night, and again, it was lit. The complete opposite of Sundays.
Being a young black woman raised in Metro ATL, I have dealt with a wide spectrum of mistreatment - from blatant hateful interactions to micro-aggressions. To be frank, I found many of my experiences with Mudfire staff to be triggering. From being followed from the studio to the kiln room repeatedly, to be repeatedly being asked by one specific ranger "Are you a member here?", not being allowed into the studio and having a ranger use their body to bar my entrance into the building while it was raining (this moment was so dramatic it felt like a cosmic joke), being told "you are actually not helping us (the rangers) at all" when I was moving some of my pieces from one shelf to another, being ignored by 3 staff members at once as they tried to silently walk past me and then being aggressively asked "what do you even want?' when I asked for the owner's email address (same ranger who had me outside in the rain and constantly asked if I was a member)... unfortunately, the list goes on.
I do not enjoy confrontation at all and this was my experience. I did not feel safe asking questions or standing up for myself at the moment due to the hostile environment that was created.
Since I joined the studio during the pandemic, I was very forgiving of the attitudes I encountered. It took me 7 months to realize that these attitudes and issues ran deeper than COVID anxiety and I needed to remove myself from the studio to save myself from these micro-aggressive interactions and the $159/month.
What is ironic is that when I first joined Mudfire, I was told not to support a ceramics store here in Atlanta due to their political views being the opposite of mine. I had shopped at this store before and recall my experience to be one I was familiar with. I was ignored by the owners and helped by the POC staff. My experience at Mudfire was the same except that some members of the staff were helpful and others were actively hostile.
To my knowledge, Mudfire is the only ceramic studio in the ATL area and, in my experience, this fact is taken advantage of. Most of the members are there out of necessity and cannot afford the cost or have the space for their own studio with a kiln. I believe that some of the poor customer service is because they do not believe that they have to treat their customers well in order to have customers. People would rather navigate around the BS and grin and bear the specific hostile rangers and "policies" than go without the hobby that is supposed to make them happy. If there were other comparably equipped studios in the area, I do not believe that Mudfire would have many members. read more