Cute pet store was able to get a cake and all kinds of birthday supplies for my dog's 10th…read morebirthday, highly recommend!!

This place is amazing! I found them last year before my pups birthday and got a WHOLE stash of…read moregoodies: toys, treats (such a LARGE variety), and EVEN dog desserts (cookies, cakes etc.) I was so please I spent WAY too much, more than what we needed b/c I was so excited with the assortment of things. The staff has always been super friendly and kind to my pup when we come in, giving treats on every visit. They also gave him a birthday treat and took a photo of him for his bday, love that! If you're looking for a place to get some goodies for your fur-friend/family this IS the spot!

Cares about pets! Takes time to help customers find suitable products for their pets.read more

My go-to pet store for my cat's needs! The staff are very friendly and helpful and the prices are…read morereasonable. Very nice open space and a variety of brands. My cat especially loves the Rawz brand and I love seeing all the toys for cats and dogs!

This place is perfectly located in Tacoma. It's completely adorable…read more You need to try their homemade treats. My puppies loved them. The costumes for Halloween are just the best. They had started putting out a few Xmas items as well. It is just the best. Check it out.

I have been impressed with what WAG has done for a segment of the population's pets during the…read moreholidays. The shop itself is well merchandised, staff is helpful, but their kindness to animals during holidays is exceptional. More than business, but from the heart. Very appealing, personally experienced 2 years in a row. ... BTW, I don't like the negative comment about the manager. Very inappropriate.

What a refreshing nice clean pet store way better than the Petsmart on 19th and Union said to say…read morethe store was clean. The staff was friendly easily located near Tacoma mall prices were decent. I would definitely suggest this place.

We have been loyal Petco grooming customers for eight years with our Shih Tzu-Bichon and have never…read morebeen disappointed until now or experienced behavioral issues during grooming. Due to scheduling we could not get in with our regular store as soon as we needed so we booked at this location. This was the second time at this location as they had more bookings. We received a call mid-groom stating that our dog had "attempted to bite" the groomer while on the table. When I arrived, I asked the manager for a detailed explanation and a written incident report, but neither was provided. The manager simply stated that our dog attempted to bite the groomer and that she was now permanently banned from all Petco locations and refused to offer any information. I asked if she could return to her regular groomer at our usual Petco store, where she has been groomed successfully for years, and was told no. Our dog is energetic, but she has never shown aggression in eight years of regular grooming appointments. Additionally, when we brought her home, she was acting different than usual and repeatedly licking herself as if she was hurt, which was concerning. We have three dogs that require regular grooming and haircuts every 6 weeks or so. Due to how this situation was handled, the lack of transparency, and the extreme decision to ban her without proper documentation, we will be taking all of our grooming business elsewhere. So happy that a week later we took her to another groomer where they cared for her and there were no behavioral issues. When I picked her up they said how much they loved her. Beware of an inexperienced groomers and managers at this location.

Fantastic selection, knowledgeable staff who have been working there a long time. Beautiful set…read moreups. Fun way to spend the day!

Nice folks that are legit fish experts. Nano tank selection was a bit sparse, but we will def be…read moreback!

Ashley is the best groomer ever! She turned my ragamuffin puppy mill peke into a handsome guy. She…read moreis very patient and knowledgeable about all aspects of keeping/getting skin, coat and ears healthy.

I am so happy to have found Ashley. She is so gentle and…read morepatient and keeps her work space super clean. She always takes extra time and is detail focused.

Nice variety of stuff for all my pets. My preference is this this store over a Petco I love the…read morebetter selection and variety. My only complaint for this location is the fish location wasn't impressive. But I like to shop here. This location is centrally located and large parking lot.

Love it or hate it, PetSmart has it all in the world of pets. Food, litter, litter boxes, toys, and…read moremore. This store has a very warehouse feel - a bit dimmer than other PetSmarts and a bit more industrial feeling. Not sure why, but it doesn't always make sense where product is located. I was trying to find litter deodorizer and instead of being located near the litter - any litter - it was located in the fish aisle. It was a just a bit weird. The cashiers are not necessarily expedient as they are required by their corporate metrics to sign people up for awards and credit stuff that it seems that's the push. It is fine - just don't expect to pop in and pop out.

This has become my store of choice now. It's funny because I didn't know they were here for so…read morelong, but they price match and the store is nice and well lit and clean. Super friendly staff, and they do grooming and self wash too. I take my dog here to get groomed every 6 weeks, always leaves looking fantastic and I'm super happy about it. The seasonal SPAW upgrade is super cute, they'll add a holiday themed bandana to your grooming appointment and a holiday themed scent to match. The deals are super nice too, Black Friday they had a ton of Buy 1 Get 1 promotions, and right now they have a bunch of Buy 3 get the 4th one free promotions all over. Give them a shot!

Always great and friendly service. I love that the store is here. They've literally helped my cat's…read morelife by carrying a food that's limited ingredient. I wouldn't have known but decided to take a chance and stop there and ask.

This location is where we come to get our mice for my daughter's boa constrictor. They are Very…read moreknowledgeable about the sizing and the appropriate information is given on how to feed the snake. You sign a waiver letting them know what it's for and you go about your business.. Being a perks member were still waiting to see what type of perks we get for as many mice as we have bought. The only problem that I had is when I 1st called they seem so helpful over the phone and knew exactly what I was coming in for However when I arrived it took me 3 separate attempts to find an associate who could actually help me. My time is valuable I was not in an extreme hurry however I should not one have to Chase down a member I should have been greeted at the door with a welcome in or a hello and then I would know where to go. 2 the person that I did find was working in the aquariums and had her arm inside of a tank so her arm was considerably wet she then dried it off and attempted to help me by finding a 3rd associate 3. The 3rd associate seemed not to have any idea how to capture the mice and put them in the Box so the lady at the register left the register leaving A-line of people went to help retrieve the mice and then came back only To find out that the system that she was using had currently gone down and that she had to move the entire line back 3 registers just so we could check out. Usually I'm in-and-out visit picking up 2 mice putting the menobox signing the form and being on my way may be 15 to 20 minutes tops this particular visit was 30 to 45 minutes a bit excessive for 2 mice.

I don't usually post about this kind of thing, but at a certain point it becomes a pattern worth…read moredocumenting. On March 28, I placed an order with Petco after confirming all items were listed as available for same-day pickup or delivery. At checkout, I was then told one or more items were suddenly unavailable and would need to be shipped, despite still showing as in stock. As a 100% service-connected disabled veteran with mobility limitations, I don't use delivery for convenience, I use it when it's necessary. I have a service dog and multiple cats, and this order (over $250) was meant to cover an entire month of food and supplies. On a fixed disability income, that's not a small purchase. Delivery was estimated at three days. I allowed for standard delays. But by day six, the order hadn't even been picked up by the carrier. I reached out to Petco and went through multiple rounds of emails over several days. Each response was vague, with no real answers and no attempt to resolve the issue, just repeated statements that they would "look into it." No replacement. No escalation. No solution. Ultimately, I had to resolve it myself by canceling the order on April 7. Because of this delay, I had to go back out and purchase additional pet food while still waiting for answers, something I was specifically trying to avoid due to mobility limitations. And now I must wait 10 business days for a refund to go purchase my original items. The refund issued also did not match the full value of the missing items. My request included four items, but Petco's response referenced only three SKUs, leaving part of the order unaccounted for. Petco often promotes its support for veterans. That support was not reflected here. What makes this more frustrating is that it's not an isolated incident. I've experienced similar shipping and fulfillment issues with Petco before. And like many people, I sometimes end up going back, not because the service is reliable, but because options are limited. That's the reality with large corporations, sometimes they're the only choice, and you hope the experience will be different next time. This time, it wasn't. At a minimum, companies that position themselves around service and support should be able to follow through on basic order fulfillment, or take accountability when they don't.

The staff here really care about animals and clearly do their best to take care of pets,…read morevolunteers, and prospective adopters despite lack of resources. Much love for the folks doing this work for our community!

Leadership and oversight is incompetent. No vetting of volunteers or marketing events. The price of…read moretheir incompetence at their recent event was an innocent dog. Don't let their pleas for help fool you or the fact good animals need help. The problem is this organization and the people they employ. DO NOT give them any money or time, there are plenty of other ways to support animals. This organization is not that