After doing research and finding Lois at Pet pros I thought we found a great match. She spoke about being gentle and light handed with my puppies first haircut saying that it would be about 1 1/2 hours. Great! 1 1/2 hours later I get a call saying it would be another hour because my pup didn't like the blow dryer. Over an hour later we decided to head back to check on the pup. The person upfront said, sorry for the wait, she had a big German Sheppard come in. Ok, so she lied about why it was taking so long... fine. Next when she brought my puppy (cavalier King Charles) out to us she said that our arrival distracted her and she cut her nipple. The outcome was terrible, my pup was butchered. Patches of short and long hair all over her body, all of the Cavalier features like the feathers toes, gone, ears are very uneven, the was still damp and loose hair everywhere. Her nipple was cut and bleeding and her ears were knotted. I would not recommend this place at all. read more

Pet Pros - She cut my puppies nipple - Pet Stores Near Me - Tacoma, Washington

Lois fit my pug in for grooming. Somehow she was able to drummel her nails down, which was badly needed. My pug HATES to have her nails trimmed, but Lois said she behaved very well. We will be back! read more

Ashley is the best groomer ever! She turned my ragamuffin puppy mill peke into a handsome guy. She is very patient and knowledgeable about all aspects of keeping/getting skin, coat and ears healthy. read more

I am so happy to have found Ashley. She is so gentle and patient and keeps her work space super clean. She always takes extra time and is detail focused. read more

Pet Pros - Ashley did a great job grooming me! - Pet Stores Near Me - Tacoma, Washington

Staff is so helpful. My little guy had a digestive issue and they were so knowledgeable about the best foods for him, and supplements they have at the store (powdered goats milk!). So thankful! read more

Tati helped me pick the perfect food for my dogs ! She is very friendly and funny would highly recommend this shop ! read more

Pet Pros - Pet Stores Near Me - Tacoma, Washington

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The employees of this store could care less about honoring their corporate's coupons. They say that their hands are tied. Is it me, that feels that the whole corporation should be on the same page? This type of "I don't care mentality" whether from corporate or not just won't do for me and my money. Therefore I choose to go directly to Ziwi and order. We spend well over $1,000.00 dollars per year on our two little 14 lbs Shorkies! read more

Popped in on 1/18/24 to grab ear cleaner for my dog. Katie was helpful, friendly and knowledgable. Great store:-)

I love their selection of dry and wet food for my critter and the deals are a huge plus. They have some pretty interesting dog treats as well. read more

I will only shop at Pet Pros for my dogs. This location is full of helpful, friendly staff! Tressa and Aaron J. exhibited supreme cooperation and I left with more products than planned; ultimately benefitting my dogs that I consider children, and my wallet! The latter was most impactful and the reason I am leaving this positive review. I am impressed, thanks again Pet Pros!! read more

Pet Pros at Westgate has been my "go to" place for all things feline for quite a while. The staff are always helpful and offer expert guidance with food and other supplies. This was particularly important with our recent cat adoption. Frank the cat had a difficult transition from what appears to have been a rather traumatic start in life. We had to try all sorts of things to get Frank to use a litter box; the Pet Pros crew showed true interest in getting this little chap adjusted. He is now contented and very affectionate...and no longer inclined to inappropriate elimination! Thank you Pet Pros Westgate! read more

I didn't think I was the type to spoil my pets, but in looking at my reviews to yelp, I realize I've been to most of the shops in the area. So I guess maybe I need help: "Hello. My name is Jay, and I like to spoil my dog and cats." We've got some great independent pet supply shops in the area - fortunately, this Pet Pros is in Westgate, which can use a good supply store. If you need upper end foods for your furry friends, this shop will hook you up - they carry all major brands at competitive prices and do have a frequent buyer plan for their dry foods. While Wag and Lucky Dog really have more *bling* for dogs - you will find a decent selection of beds, toys and treats here for your pup. Probably one major difference would be they have more for cats here than the other, aforementioned boutiques. Another thing I like about this store is that they were doing a big promo/fundraiser for a local, no-kill cat shelter during the holidays. Definitely worth a stop if you need a treat or some kibble - stop in! read more

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Wow..Do not shop here! My purchase was nearly $65 and i tried to pay with a $100 bill and the girl said, "I cant take $100 bill" I said, "Oh, Is that policy or do you not have change?" She then says "I dont have change!" She didnt even bother to look in the drawer. (It was only $35 in change) At this point another young lady comes around the counter and the two of them decide to just stare at me and say nothing! I continue to use my debit card.. Customer Service SUCKS!!!!! Guess they thought I was going to buy dog food with counterfeit money.. read more

This is my go-to spot for any of my pet related needs. The employees are always friendly and knowledgeable. I also love that they have the traveling vet that stops here. I recently ordered a bag of dog food that didn't show up the same day. This is unusual because they are normally super fast. I called the store to see if it had sold out or something only to find out it should have been delivered hours ago. They let me know that they would handle the lost delivery with postmates. They even sent me some food to get my dog through the night! They had a new bag of food at my door early the next day. They really went above and beyond. read more

I have been to Pet Pros several times now and my needs have always been met until my last stop there. I have two dogs and one is a puppy so they need to be on separate food and we changed our older dog's food too due to allergies. We were in the area of Pet Pros but the food that we normally had the puppy on was not sold here. I should have seen it coming but didn't because it hasn't happened to me in a while and that was aggressive upselling! I simply cannot stand it! I avoid places that do and since my shopping experiences were not long with Pet Pros yet I wasn't completely sure how all the staff behaves here. Since I didn't know what to buy our puppy with brands I was not familiar with I presented an open ended question of "What is a good brand of food for a puppy?" here. I only asked this question to the staff member Lisa after seeing that the brand we have for our other dog, Purevida did not have anything here that specifically said that it was for puppies. Lisa may have been a manager of the store or the owner. She certainly had the overconfidence of one. I had a long lecture of how " they don't sell crap" here and that "nutrition comes first". I was also told that all of their merchandise as far as dog food goes was wonderful. That was all very well and good but after picking out a brand that was within my budget to what I had the puppy on before I was almost immediately criticized that what I was selecting may not be good for her and may inflame allergies. Ok, so I KNOW my older dog has allergies but as far as our veterinarian knows the puppy has no allergies. As the interaction with Lisa continued I could see where this was going and I was getting pointed towards the highest priced merchandise in the aisle, maybe even in the store for all I know. So if everything is wonderful to feed your dog then I shouldn't have to worry as much as to what is best for my dog...maybe, you think? From freeze dried food to high end Canadian dog food....which apparently is the best out there. As I said I knew where this was going and I drew the line and said that there were too many options and that I need to think about it. I have to say that Lisa offered a bunch of free samples which was nice but I was so livid at that point by feeling like I was manipulated in what I would be buying that I really could care less and just wanted to walk out while all this was going on. While Lisa was bagging all of the free items I was asked about a frequent buyer card which I already had but she had trouble logging into the computer to access my information and once again was told that they don't sell crap and to " bring the puppy in and let us know what is working for herrrrr". I told her twice I was already in the system which she finally let that part of the conversation go and I left. I have no doubt that Pet Pros has good dog food. In fact the puppy loves the samples from the Canadian brand but got sick and threw up on another brand that she included called Merrick. She also loves the freeze dried dog food. Our little girl has expensive tastes. Lisa also sounds like she knows what she may be talking about but I probably won't be back due to the sheer level of obnoxiousness, manipulation and subtleties of potential guilt that I'm not a good dog owner due to what I feed my dogs. All of my dogs have been on Science Diet for years and I have had several vets over the years too and all of them approved of this brand that they were on. It was only recently that the older dog got switched to PureVida (a brand that the vet recommended) due to her allergies. Pet Pros is a good place merchandise-wise, no doubt about it but I suggest avoiding going in with open ended questions that may leave you absolutely irate and a 45 minute lecture. Chances are you won't run into that anyway unless it was this particular salesperson I dealt with. I'd check with your veterinarian as to what would be the best brand for your dog or cat and go in and keep it simple and direct as to what you need, get what was recommended and go. There are also other pet stores around town where you can get these high end, sophisticated dog foods as well and from what I'm told are more competitive in their prices too. read more

I have been here 3-4 times and have always been helped by very personable staff. I always come here for the dried sweet potato dog chew that also is okay for little animals. My guinea pigs and bunny love gnawing on that stuff. And I don't have to worry about feeding them chemicals, like the weirdly painted wooden chews at Petco. My dog is not food-driven at all. I have not been able to find treats that she will eat. The nice lady at the store gave me samples 5 different types of treats (salmon, turkey, etc) to take home and see which one she gravitates to. I thought that was an extremely nice gesture. My dog happily ate the treats after we came home. Finally, something that she gets excited about. So I'll be back for more. read more

This is an outstanding pet store, with friendly, helpful staff. I had an unusual request for a toy that my cat Ginger loves - Dan, the manager "went the extra mile" in helping me with this order. It was a sincere pleasure working with him. I would give Pet Pro my business over Petco or PetSmart any day of the week. They are a friendly, neighborhood business with a full supply of everything a pet could need or want - and lots of items the 'big stores' don't carry. Shop here! read more

This is definitely the place to go if you want the best for your pets!!! I recently moved to the area and I have a rottweiler and a maine coon. My pets are my babies and they usually eat better than I do haha :) I did some research on local pet stores and decided to check Pet Pros @ Westgate out. I'm not a fan of the big box stores and prefer to support local ones if I can. Lucky for me, though their store is new to the area, they are family-owned and they really know what they're doing. At Pet Pros, pets are definitely family. Dogs are welcome in the store and the staff happily greet my puppy and give him a treat and lots of petting when we come in. The staff is friendly and fun, they welcome any questions I have had, and they're never in a hurry to get rid of me. They take the time to get to know things about my pets and my lifestyle and check in with me when I come back in to make sure the solutions they suggested are working. They also remember what I buy so when something is on sale, they're sure to point it out because they are happy to help me get a good deal. Their selection of products is huge, as is their knowledge of foods, supplements, harnesses, toys, allergies.. so many concerns you may come in with. And even if they don't have a product I'm looking for in-store, they readily offer to order it for me if they are able to, or get it transferred from another one of their stores. They really cater to all your needs and concerns. I love shopping here because it's not just a hurry-in, hurry-out shopping trip. It's an experience for you and your pet. Their focus is not on sales or pushing you to buy only the most expensive things, but on customer service and finding the right solution for you and your furry friends. If you want to feel like you matter, and that your pets can have some of the best options for overall health and well-being, DEFINITELY check these guys out! (They also don't mind too much if you browse their HUGE wall of dog toys and squeeze each squeaker just for grins...just fyi :) read more

I like this place. Always get good customer service when I go in. They have a variety of foods that petco and pet smart don't have. Plus, it's close to my house. When I go in they are always steering me to their items that are on sale. read more

We love this store! We drive 20 minutes farther than we would have to, just to come to this store. We usually dont get there till close to closing time due to schedules and the girls on night are always FABULOUS! So knowledge and friendly. Never seem to have a bad day. Keep it up! read more

I was excited to shop here when I moved to the area from the central area of Tacoma. However, the change in management in the recent months is terrible! She smokes in the back room, with the door open, and I have to go to the back of the store to get my cat food. They never carry the things that are repeatedly purchased which means I have to order everything, and wait,and go in repeatedly. I quit! read more

We were so excited when Pet Pros opened in Westgate! The (other store) in the area is dirty, the help is indifferent to customers, and the only other option is an out-of-the-way drive to Petsmart or Petco. I absolutely love our Pet Pros store! The employees are so friendly and helpful! They know us, and our Sphynx cats by name, and always welcome us with a smile. We take the boys up to visit occasionally, and it's clear that this is truly a pet-centric place. They stock only the very best foods, supplements, toys, treats and cat litter. Prices are very reasonable. They frequently have events, contests, and other fun things for our "babies." This is absolutely my go-to place for cat supplies! Thank you, Pet Pros! read more

Great service, honest Buisness with morals and ethics. Has everything you need. They give you top recommendations for food and products. They also have a system to get free stuff after do many purchases. So far I have recieved a free large bag of quality dog food. read more

Rude! Thy saw me walking to the store 7:59... got in front of the door and turn of the open sign ....didn't come to the door to say sorry or anything ..... I just had a litter of puppies and believe me I spent lots of money in that pet store! I will go out of my way now to go somewhere else for my pets need! Disappointing! read more

Nothing but positive things to say about this facility. Great customer service, caring owner and staff, and a very handsome bird! We go here for bird seed (great selection), millet, dog treats, cat treats, crickets, and rats. As you can see, we have many animals and this place supplies us! read more

They really have great customer service and go above and beyond my expectations every time I go in there. They carry out my big dog food bags to my car, they look up in the computer what I last purchased so I don't have to remember which brand it was if I forgot or my husband bought it. They have great prices on dog toys - a stuff-less squirrel for my beagle was $7.99 and I usually pay over $14 for them. They are very friendly and have great prices! Keep up the good work Pet Pros! read more

Very friendly helpful staff that go out of their way to provide professional customer service.

This place is Flipping Awesome! The buying power of a box store and the customer service of a boutique store. It might not have that shi-shi look of a high end store when you first walk in, but the selection & the pricing ( as good as Amazon or better on some stuff ) let you know that it is... then the customer service kicks in and you know that it is that "old school cool & we stand behind everything we sell" Nordstrom kind of customer service that sets them apart. Unity & Riannon are outstanding! ( The assistant manager & manager). I have been shopping there for a couple of years & never had less that a positive experience. I have even brought things back that didn't work out without any problems. They remember who you are & your pet & threat you like family. Everyone who I know who shops there says the same. Can't say enough positive things about this place. Thanks! read more

The staff here is amazing. They're very helpful without being pushy or annoying. I especially like the helpfulness and great attitude of the beautiful Uniti. And my dogs Tank and Moo Moo like her a lot too. Great deals on food and treats too read more

I went in last month looking for some treats and food for my new puppy. The staff greeted me right away and made sure I found what I needed. They have lots of awesome natural products you can't find in the big stores and the staff were able to answer all my questions plus I learned a lot about what to look for in a good food. They have very competitive prices and some great sales. I definitely will continue to do my pet shopping here. read more