I wish I could give this place 0 stars. I brought my baby in for his first grooming. I had made the appt. over a week prior however, they called this morning to say they had an opening. I gladly took the appt for Friday afternoon instead of Saturday morning. Upon arrival, I was greeted by a friendly woman. I explained my shih tzu was a rescue and this was his first grooming. I then spoke to the actual groomer. I explained I wanted everything done because it was his first time. I was very excited to have him spoiled. I was told that they would do the wash and see how he did. If he was struggling, they would call and let me know. I was very appreciative and said I'd be waiting by the phone like a new mom. Well, I went home and waited, and waited and waited. Almost 5 hrs. later, I called for an update. I was told that he would be ready in 15 min. Ok, well good to know since it takes me 20 min. to get there. Would've been nice to get a call. Then I'm informed he didn't do so well and was sensitive with his ears. I asked what was actually done. She didn't know but wanted to charge me $75 over the phone which I thought was weird. I told her that I'd rather see my dog first. I raced down to the place because I'm wondering what the heck took 5 hrs?!! When I arrived, I stood outside the door and they just looked at me from inside. I attempted to open the door because I figured maybe I was supposed to go in for pick up, especially since someone else had gone in previously. As soon as I grabbed the door, the woman from inside yelled at me to get out and wait outside. Finally, someone comes out with another man's dog. I explain to the woman that I was actually next. She seemed to only be worried about getting my pymt. Interestingly enough, they don't take pymts but will take your card without gloves and no mask. I asked the girl what was done. She couldn't really give me an answer. I asked why it took so long. She was very rude and went on about being short staffed and that walk ins have to wait. Excuse me? We had an appt for the next day but you asked me to come in earlier. She then says well, it would've been even longer on Saturday with an appt. I asked her how long a grooming usually takes and she said it depends even though it states 3-4 hrs on their website. So basically, you're a dog groomer that is so short staffed that you ask for more dogs so they can sit in a kennel all day?!! I was on the phone with someone at the time and she could not believe how rude the woman was. Eventually the "groomer" came out. I asked her the same questions. She was also extremely rude. She said my dog had an ear infection and she couldn't do anything with it. Really?? He just had a full physical from the vet. He doesn't have an ear infection. She told me that he does and to find another vet. I guess these groomers are all vets but only cut hair on the side. I asked her for her name and she ignored me and walked back inside. I asked the other lady for my receipt and told her I wanted the girl's name. She said she would have to ask her if she felt comfortable giving out her personal information. What?! Your first name at at your workplace is now top secret or do you just always get complaints?? She came back with my receipt and told me her name was Carrie. Who knows if that's actually her name. It really doesn't matter. I looked at reviews but should've looked at ALL the reviews instead of just a few. The bad reviews seem to have a common theme. Extremely rude and unprofessional workers and price gauging. They don't publish their prices anywhere which means they can then charge you whatever they want. If you love your pet, think twice about sending them here. They can't speak for themselves. It's the worst feeling in the world knowing that I didn't do enough research and sent my dog to this place. I have to believe that not all groomers are like this but I will definitely do my homework next time. If a place has bad reviews and they all have the same theme, there's an ongoing problem. And, If they're rude to customers, one can only imagine how horrible they are to the dogs.
Update: I remember the groomer stating my dog didn't like the blow dryer so she had him sit there to dry instead. He loves the dryer! So that's a lie. He also loves fireworks and loud noises. When I got my dog home, he kept going into the corner and sitting. His nails are very sharp so they screwed that up! He's very withdrawn and sad. It makes me sick to my stomach. Something happened! He's traumatized! read more