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Burlington, WA

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Mud Bay

5.0 (6 reviews)
Closed • 10:00 am - 7:30 pm
Updated 3 months ago

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4 years ago

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Mud Bay M.

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3 years ago

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Mud Bay M.

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6 years ago

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Lani B.

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6 years ago

Amazing service and staff. More then willing to go the extra mile and also give great advice!

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6 years ago

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6 years ago

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Ask the Community - Mud Bay

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Julz Animal Houz

Julz Animal Houz

(17 reviews)

I love this store! The staff is professional and very…read morecaring. I have been doing dog rescue for several years and I am so happy I found this store, I bring my fosters to get groomed and loved on. It is a safe environment and the staff knows what they're talking about regarding food and medication and treats. The owner always makes sure we have a great experience. Julz Animal Houz has everything for big and small dogs

First of all the store was open on Memorial Day, which was fantastic as I was passing through town…read morebecause I needed to give my dog a bath. It's WASH your dog first pay as you leave and that's totally fine. I wished the tubs would've been higher, so my back didn't hurt so bad and the water spout is too big and cumbersome to get underneath my labrador dog comfortably. Because my canine is a Service-Dog who uses his nose to work, I requested unscented shampoo and as nice as the clerk was, they could not accommodate. The store is bright, clean and well organized, but I have to say for someone who washes her Service dog once every week or two paying $44+ for a self service dog bath seems insane to me. In all my years of washing service dogs I have never paid more than $20 and most of the time I'm offered a Service-Dog discount to somewhere between six and $12. Max $18. Also, I was looking for cotton balls and Q-tips, etc. to be able to dry out and clean out my dog's ears, which they had none of. So in summary, I brought my own shampoo, washed my own dog used one towel and it cost me $44 & a back ache. Part of the reason I go to the self-serve places is because I don't want to hurt my back, but I could've used a hose for free and been in the same place. I offered suggestions as I departed, but they seemed to fall on deaf ears, or the clerk seemed to have heard it all before and kind of brushed it off. Even if I lived in this town, I would never go back to this place because it's simply not a match for me.why should I work that hard and pay that much money just to need a chiropractor?

Petco

Petco

(24 reviews)

Super friendly staff, and a great shopping experience…read more What is nice about Petco is that you can bring you dog shopping with you, as long as you dog is well behaved and on a leash. I really enjoyed the shopping experience and would certainly come back to this pet store. Good selection, super friendly staff, clean store, good parking. What more could you as for in a pet store.

I will never shop at this Petco again and might boycott the entire corporation for how I was…read moretreated by their Manager Francine. No customer service skills whatsoever. They have no business being a manager. When they were radioded to come to the front to speak to me they said "if i must" for all to hear. She was rude to me from the start. The animal i bought 2 days ago was sick in there tank it had fungus growing on it, was extremelly malnourished and skinny, and had parasites, it would not eat. its tank water was way over the acceptable temperature. It died the day after i esentially rescued and tried to save it. All i was trying to do was bring awareness to the manager. She had the audacity to blame me for its death and said it was completely healthy for the 2 weeks in the store. The associate who sold it to me discounted it 50% because of how sick it appeared to be. The manager swore at me then accused me of just wanting my money back when i simply was trying to make her aware of the unhealthy living conditions. She did not care what i had to say she was inconvienced she even had to do her job. I made a google account just to post this review because of how completely shocked i was by how i was treated. She even did it in front of all her employees. Managers in any profession should not act this way she needs to be immedaitely retrainted on how to talk to other humans. No professionalism whatsoever.

Mud Bay - petstore - Updated October 2026

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