They ordered the fish I wanted in abundance! They are super good about refunding/exchanging fish…read morethat die.

My latest subscription/repeat delivery canned food arrived with 5 badly damaged cans. Online it…read moresays go to local store. Friday 22 august I go to cashier Eva and say I'd like to replace the 5 damaged cans. Ok she says. When she tries to sort it on the petco POS system, doesn't work. Manager (julie I think) said store has no access to my online purchases (what would walmart/walgreens/kroger etc etc say about that??) and that if I return without the receipt, after 3x I will be blocked from ever returning again (wow customer friendly?). Eva still could not process the return and replacement. 2nd manager chris tried to help. I brought up my online purchase on my phone - same account name and number for online and store by the by. Chris entered order number, then more problems, more of my time wasted. I'd been at the store for 30 minutes trying to do the return and replacement of damaged items sent to me by petco (of their petco brand whole hearted). I suggested that they give me the 5 replacement cans and do the fiddling with their system afterwards as I had to leave because I had another appointment. Chris said no - that would get him in trouble....that officially means that customers should be inconvenienced rather than an employee get into trouble (for helping a customer)???? Eventually chris and eva got it sorted but did not think I had a right to be upset about spending over 30 minutes at the store. Neither ever said 'sorry you were shipped damaged product', or 'sorry for taking up so much your time', or 'thank you for being a great customer with regular recurring subscriptions for petco branded canned dog food'. Eva then 'disdainfully 2 fingeredly' handed me the receipt as she was turning her back on me. Chris just starred at me. I told eva that was very disrespectful and upset that chris thought her disrespectful attitude was ok. I will email this to petco customer service, and maybe head of marketing, to find out if this is the way they want their regular customers treated. Make of this review as you will, the net is that they don't value customer loyalty, so customers should suit themselves at all times, because being disrespected is not the value that makes me want to spend more money. Many more pet supply stores online and in our community.

Knowledgeable staff. Was fortunate to have been assisted by Peyton. She was not only assistive but…read morevery knowledgeable regarding the interaction of the fish and their respective needs. She was able to direct us from selecting fish that were non-compatible but would not fit our fish tank. She not helped us but quickly multi-tasked assisting another customer while my granddaughter picked her fish. Peyton displayed non ending patience with our shopping needs but was engaging and friendly. A very pleasurable experience in these trying times. Kudos

We bought 2 bottom feeder from here after having a well established fish tank of 15 fish. After…read morejust 5 days these 2 bottom feeders contaminated my fish tank with Ick. $50 later, 12 dead fish, multiple trips 30 mins away to try to save my fish and all the Manager of this store wants to do is give me my money back for the 2 bottom feeder, a $5 bottle of treatment I can't use because I have snails, frogs and other cohabits, and will test my water which they offer to everyone...... I have a very upset 3 year old who jus watched his special fish he has had since he was 1.5 years old and picked out himself pass away. This store is a joke!!!!! You will spend $22 for 2 bottom feeders and they will cost you things you can't even replace while they laugh at you because of there crappy products and care!!!! $50 in supplies, $40 in gas, 12 dead fish I still have to replace at $10 each, and still not in the safe zone for the last 5 fish!!!!!! And let's not forget the heartbroken 3 year old who is down all his fish!!!! DO NOT BUY FROM HERE!!!

Great staff that are all amazing friendly. I recommend this place to everyone I meet and will…read morecontinue to do so

First time in, Just for a nail trim, buffering. Have a little chihuahua Min pin mix, Nervous…read moreall-around and not the greatest with noise and men. Brent! Amazing with my little guy and went above to make sure he was good and even trimmed his little paw hair. We have now found our new spot, and pricing, can't go wrong for the amazingness the owner has given to the public!! 10 stars out of 5.

I have been dealing with Mud Bay for numerous years. On many occasions, they have given me expert…read moreadvice actions/ medications. Their advice and assistance was appreciated and helpful. Their "Return Policy " is extremely liberal and fair. It is one reason I constantly patronize them. Great store!

The best! The only place I feel comfortable bringing my dog into. My dog has anxiety, the store is…read morequiet/comfortable and the employees are sweet and treat her well by not getting too close but still dropping her treats. Everything at the store is great quality, for fair prices. The bulk treats are awesome. There's a lot of super cute pet accessories. The return policy is great!! Definitely would recommend checking this place out, it's the only place I go now after trying other stores.

Love! Great selection and super sweet staff, I come here all the time. Can be pricey but that's…read morejust aquarium life. Free water test Wednesday's!

The last time I went to this store was to do their donation Thursdays where you could drop off any…read moreaquatics that your have been overrun with. I had a clutch of accidental mystery snails hatch. There was about 30 snails. The owner said oh we don't take mystery snails. The conversation could have ended there but she felt the need to belittle me and then told me just toss the clutch in the trash! This is completely incorrect information. You have to freeze the clutch completely before tossing. Otherwise you could have snails hatching in the wild over taking ponds and other waterways. But don't worry she told me I could pay her $3 a snail for her to take in free inventory.

I have been a furhaven customer for years and have purchased many beds from them. My last order…read more11/28/2022 still has not shipped the customer service is awful they still have no clue where the bed is but they sure take your money fast . can you imagine I ordered this cyber Monday the money they make alone in interest float not to mention when I posted my three star reviews for poor customer service on their website and verified it they didn't post it they sanitize reviews . I won't ever buy their products again very unhappy excustomer

I recently purchased the Plush Ball Pet Bed and this is the best dog bed I have ever purchased! I…read morehave tried many types of dogs beds and I'm so happy to have finally found one that my dog absolutely loves. He used to sleep in my LoveSac beanbag, but when I moved and unfortunately had to sell it, he had a hard time getting comfortable and was getting up frequently at night. He is now always in his cozy bed and sleeping soundly again. The bed is filled with foam which took a few days to fully expand after it was unpacked. After letting it expand, it molds around my dog perfectly making him feel secure and there is still enough cushion left under him so he isn't on the floor. The cover is really soft, durable and can be removed to wash which is a huge plus! I had called the company a couple of times to ask some questions and both times a really nice gentleman answered the phone right away and provided excellent customer service. I could tell they truly value their customers and want to make sure their customers and their pets are happy! My dog pictured is about 52# and I purchased the large size for him.

I found my new pet store in south Bellingham, Petstop! We needed some wet cat food to help my…read morefriends cat get it's meds down, so we stopped in to see what they had and I was so happy we did. The help is very friendly, and the prices are better than my local Petco in Mount Vernon. We found everything we needed and plan to return to check the prices on dry cat food as well. I love supporting a local business and I am really looking forward to shopping at Petstop again real soon.

The service here is amazing and the prices and selection are the best in town by far. The store is…read moreclean, well organized and well lit. This is my fave pet store in Beeham

I can't say enough about the service I've received as a new customer. Brent is highly responsive…read moreand the delivery service is such a great option for our recurring food and litter orders. You don't see exactly what you're looking for or the right quantities? They'll go out of their way to make it happen. A few months in, I'm looking forward to being a long time customer of this local business. And I told the manufacturer from whom we were ordering directly as much!

Brent as been providing foods, goats milk, and extras including expert advice for my Border…read moreCollies, Retrievers and mixes for over 4 years now. He has helped with illnesses and feeding concerns for dogs young and old. We have explored feeding types and varieties. Today we are using raw food for two of our dogs and we know that Brent will have it ready when needed. (He doesn't know about the new puppy yet.) If you haven't tied Doorstep Pet Supply yet, I hope you do. I want to keep supporting the great work Brent and his wife do for our critters.

Ed and his wife are amazing there knowledgeable and have a huge selection of tarantulas and…read morehusbandry for reptiles and tarantulas he has a great selection of reptiles definitely one of the best pet shops in the state!!

My first visit to Kementari's Creatures, I needed a couple of UV lamps for my two tortoises. The…read moreguy I dealt with was friendly, well informed, and not at all pushy. There are several brands of UV lamps out there, these folks have the Zoo Med Reptisun which has been consistently the best in my experience. I didn't have much time to look around, but I have the impression of it being clean, well laid out, and very calm and relaxing. I'm very pleased that we have a reptile store in Bellingham, and that we have one that is of such high quality. It's difficult to be at the mercy of PetSmart or Amazon.