1. Kementari’s Creatures - Bellingham

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Bellingham, WA

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Kementari’s Creatures - Bellingham

5.0 (2 reviews)
Closed • 12:00 pm - 6:00 PM

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Furhaven Pet Products Inc

Furhaven Pet Products Inc

(9 reviews)

I am typically not the review type, but the experience I had with Furhaven was above the norm…read more I purchased a cat house through Groupon and received the item in a timely manner. Once received, I opened the box and accounted for all of the parts by laying them out according to number assignment. I then laid the base down and began constructing the house. As I proceeded I came to the second step and realized it would not align correctly with the support post as drilled. I continued to install the remainder with no issues. Thinking I had installed the pieces correctly, I emailed Furhaven to inquire about the step in question. I explained that the hole wasn't drilled in the correct spot. With no hesitation they agreed to send a replacement step. The replacement arrived 2 days later. I disassembled and attempted to install the replacement step. The step was drilled the same as the original so I was back where I started, a step that wouldn't align. Once again I emailed explaining the step was drilled the same as the last and would not align correctly. I offered to send pictures for reference and David agreed. I received an email response with pictures and a diagram of the base bottom illustrating the proper placement of the posts. Thinking I couldn't have installed it wrong, I laid the unit down on its side and began checking it against the diagram provided. Well guess what, I was wrong! Turns out I started with the wrong hole and for some reason everything aligned perfectly except that one step (one hole). I disassembled the unit and started from scratch. Low and behold, it all came together without a hitch. Bottom line, Furhaven customer service is top notch! Let that be a lesson to all men, put your ego aside, read the instructions and double check your work before you waste people's time! FYI....the cat house is a big hit, and I recommend them for your pet needs! Thanks to all involved at Furhaven!!!!

I have been a furhaven customer for years and have purchased many beds from them. My last order…read more11/28/2022 still has not shipped the customer service is awful they still have no clue where the bed is but they sure take your money fast . can you imagine I ordered this cyber Monday the money they make alone in interest float not to mention when I posted my three star reviews for poor customer service on their website and verified it they didn't post it they sanitize reviews . I won't ever buy their products again very unhappy excustomer

Kementari’s Creatures - Bellingham - reptileshops - Updated October 2026

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