Staff doesn't seem to care about customer service, poor communication throughout and no…read morecommunication regarding scheduling. In addition, they provided inaccurate estimating (raised price on us once, signed a contract and then raised price again, setting their price 50% above their initial quote). Finally got tired of the terrible customer service and parted ways.

I had Matt, Ron, Julie, and they team of carpenters help me with the staircase to my new basement,…read morethey were incredible!!! Great communication, got my work done on time and when I need some extra things for code they made that happen very quickly too. I couldn't imagine a better experience with a staircase company, I even had originally picked out a more expensive set of stairs but they informed me that they wouldn't be worth the additional cost in my specific application and so instead of upselling me they switched me to a much better set of stairs for my application and budget. I can't say enough good things about them, everything was top notch, they look beautiful and they couldn't have made it any easier for me!!! Excellent customer service, quality, and follow through!! Thank you all again! Craig Weiss, Geneva

Avoid This Contractor…read more I had a very poor experience with Vincent, who operates under multiple business names including Deck Repair and Fence General Contracting, Decks by Vincent, and Edwards Construction. A small front porch rebuild took nearly 3 months to complete. There were multiple no-call/no-show days, long gaps with no work being done, and very poor communication throughout the project. Costs also appeared significantly inflated for both labor and materials compared to what would normally be expected for a project this size. Another major issue is that the contractor never registered the project with the city, repeatedly claiming there were "issues with the process," which raises concerns about whether he even had insurance After experiencing these problems, I found numerous negative reviews online and a very poor BBB rating, along with complaints across HomeAdvisor and Yelp. Overall: unreliable, overpriced, and unprofessional. I would strongly recommend looking elsewhere. Review update: If you look at all the reviews Vincent has replied to over all of the sites he's on, he attacks the client as being difficult rather than taking any responsibility for the final product or taking ownership of his actions on a project. He doesn't offer to make things right (when he does it's not sincere) or take much pride in his work (which he doesn't do himself) because he's already moved onto the next client. You are not valued as a client by this contractor. I would not hire again or recommend him to anyone.

From the time of the quote through completion of repairing our vinyl fence gates was done in…read moreshort-time and very professionally. This work was done in extremely cold weather. The installer did a great job. The gate post were filled with cement from top to bottom years ago. This was a challenge girbthe installer and he accepted the challenge and completed the job. I am very happy with this company from beginning to end. I will use them again!!! Most companies, in my opinion would not have tackled this job in the winter. Vince the owner understood I.neef my gates repaired in order to get my snow thrower out of our back yard. Thankn you Vince fir your great service and great installer. Dominic

Do not use this company! I made the horrible mistake of…read morehiring Incredible Builders to do an update on my home. If you want something done right the first time, DO NOT USE IBI! They designed a kitchen remodel from a blank slate (completely gutted) that could not fit a standard sized refrigerator. They didn't realize this until the kitchen was done. Brand new cabinets had to be pulled and replaced so that we could have a fridge. They installed tile in three areas (kitchen backsplash, sunroom floor, powder room floor). All three areas had to be fixed or redone. The backsplash had to be completely ripped out and redone because the spacing was off and the grout was uneven (completely missing in areas). The installer blamed the tile, but after they brought their "best" installer, there were no issues. The 225 sq ft sunroom had tiles that needed to be replaced due to uneven spacing and the grout had to be stained because it was applied incorrectly making it the wrong color. Finally, the powder room had spacing and grout issues which looked like a first time DIYer botched the job. It was "fixed" by the installer, but still looked awful. IBI gave us a partial credit and I had to hire someone else to rip out the entire floor and completely replace it. Additionally, they subcontracted almost all of the work that was done anyway (what they did themselves was unprofessional and poor quality as well - kitchen design and cabinetry). Save yourself a major headache and hire someone who can get the job done right the first time. Response to the owner: Not everything was resolved. This was just one example of the nightmare of an experience we had with your company (see additional reviews on Google and Facebook). Plus, we had to hire and pay someone else to fix your work.

Was ok but I hired someone else. Employees at design center were very helpful. Do not have much…read moreelse to add.

Ken and his assistant installed my mailbox post. Professional, courteous and had the right…read moreequipment. Very reasonably priced. Couldn't be more pleased.

Ken and Joe from Elite Solutions did a fantastic job on our barn! They fixed our siding, fixed the…read morefoundation, and made custom Dutch doors for the barn. Work was done in less than a week, they were very conscientious, and great pricing. Highly recommend using them for any projects that need to get done. Thank you Ken and Joe.

Roger and team did a great job on our deck install. We bid out to a half dozen companies and Ozone…read moreworked closely with us to adjust materials, design, and stay within our budget. The quality of work and communication through the project was excellent. Highly recommend.

These guys were awesome, the stairs to my pool look fantastic and everyone was so nice. They even…read moreput my swing back up before they left. I would Definitely recommend them for your projects.

Hired this crew to fix some metal fence posts that were coming up out of the ground. The price was…read morevery fair and they did a good job!

Per Cook County Public Records, Custom Built Fence has been involved in a civil suit, with a Karen…read moreT (I am redacting the last name, but it matches the owner's name on the certified letter I was sent) listed as a representative of the business. Edit: to be clear, I am stating this as to why I believe the "Karen T." who contacted me through Yelp (who has no reviews but has posted oodles of photos to this business) is not a random stranger, and is, in fact, associated with the business. This means business employees contacting me after I asked they not. I'm not going to be snarky and point out that all the conversations between Jan and I were posted via screenshot, by me. Including Karen's unredacted email. I posted about my experience and added the facts so others may judge for themselves. I included unedited screen shots, Jan commented with edited copy/paste data. Use that to determine what you will. End edit. I am being contacted, again, after I requested they leave me alone. To Jan, Karen, and Custom Built Fence - I request that any further communication be through your lawyer (as stated in the letter). I refuse to allow you to intimidate me, and maybe you'd have been able to offer a reasonable fence repair estimate (under $23k) if you weren't wasting $7 to send me a certified letter threatening to sue me. Or maybe not.

Don't take his word for it! I don't know how a company who's leader has such poor customer…read moreservices skills has remained in business. Excuses on schedule delays, excuses on poor workmanship and excuses on why he cannot produce the "limited warranty" document referenced in his contract. Everyone's fault but his. When I ask if he was here to listen to my concerns or just to pick up his check he said "I'm just here for the check". He also ask why I didn't discuss my concerns with HIS SUBCONTRACTOR!? Seriously, I have to manage his crew for quality? In summary, Ken will tell you how things are with all the work he's done for the last 20 years but he just doesn't understand that I'm only interested in the ONE he's selling me. This guy just wants his money! I suspect, if there is an issue down the road, he'll break out his book of excuses and I'll never see him again.

From the owner: Creative design and construction of outdoor structures and finished basements and custom built…read morebars. Specializing in Custom Built Decks, Gazebos, Screened Rooms, Paver Patios, Pergolas, 3 Season Rooms, Finished Basements and Basement Remodeling and Custm Built and Designed Bars.

Professional, reliable and knowledgeable. Katie with deck systems is an absolute rock star!read more

From the owner: We provide quality craftsmanship and knowledgeable customer service! Deck Systems can do it all!…read moreWhether you need a repair to your current deck, want to freshen up your existing deck with some new stain or build something brand new we are here to help! We offer treated and western red cedar solutions for your wood deck needs. For Composite Deck needs we offer Trex, Timber Tech and Deckorators!