It's been almost 2 weeks and every time someone is suppose to come out to fix the fridge either…read more"I'm going to fire everyone", "repair guy got rear ended and won't make it" and today the owner said he would be coming out himself and be there by 12noon. It's now 3pm and I've been calling them and no response just the answering machine. Now what I'm reading reviews, I will not be calling back.

This guy is a scammer. Takes money, lies about parts, has not shown up to do the work. I wish I…read moreread the reviews before giving him a deposit.

Francis is one of the most remarkable people I have ever had the pleasure of knowing. He is a…read moreconsummate professional, extremely bright and creative, and always eager to please. We have had him do major jobs for us, minor jobs for us, and everything in between. If your job involves HVAC or ducting in any way, you literally could not find anyone better to hire! He is truly an artist in duct work. And so nice!

Francis is the best. Speedy service and gets it done right…read more When we bought a new dishwasher, we had it delivered. The department store sent over someone to install the dishwasher. The installer said that I needed to call someone to remove the kitchen tile to have it installed. I called Francis and he installed it without ripping up my kitchen floor.

Shout out to Anthony Rodriguez. He serviced my dishwasher today and now it's working fine!…read moreCourteous, knowledgable, and ahead of schedule! Thank you, Anthony!

Joshua was great and professional. He quickly assessed the situation and diagnosed the issue.read more

Warning: Mr. Appliance caused damage to my marble countertop during a service visit and refuses to…read moretake responsibility. I provided a table for Mr. Appliance technicians to do the repair on but instead they plopped a 100 lb oven on my marble countertop despite my direct request. The technicians continued the 4-hour repair using extensive force while drilling. I provided photos, videos, and a repair estimate from a licensed fabricator and the company dismissed it as a "stain" and denied responsibility. Poor communication, delays, and zero accountability. I'm now forced to pursue this through consumer protection and small claims. Hire at your own risk!

I was skeptical at first but was I wrong! We cancelled the first appointment thinking the issue…read moreresolved, but when the freezer finally conked out we called the same day and they were able to come out. The tech was responsive, communicated throughout the process and repaired the issue with my subzero fridge that day. I was very happy!

Amazing. They responded extremely quickly, even on a Sunday to a holiday weekend. Very…read moreknowledgeable and lovely demeanor.

Wanted to mention also that Mike is so great with all of his skills - not only did he fix my dryer…read more(that was stuffed with lint, and didn't try at all), he is working on my gas oven currently and he also fully removed and installed my furnace and HVAC system. I am super impressed with his skill set and reasonable pricing. He cleans up after his work and is always on time.

Mark came by to fix our fridge. In doing so he damaged the wall and the base board, then left…read morewithout mentioning it. When I saw it later that night I called him. He apologized and said he would fix it. I have called him several times in the last two months and he said he would fix it every time. He hasn't responded since. The fact that he damaged the walls without saying anything and his subsequent lies about fixing the problem show a lack of integrity. On the fair side, he came and fixed our refrigerator quickly and it has been working ever since. Which makes it all the more disappointing that he chose not to say anything about the damage, then lied about coming to fix it.

This is my second review of this terrific repairman. This time, I called to have my refrigerator…read morerepaired. As before, he was prompt, thorough, polite, and efficient. He responds immediately and shows up when promised, he does great work and cleans up after. I highly recommend Mark for any appliance repair. He's a hard worker, an honest man, and a real pleasure to do business with.

Called Dockery Appliance today for my oven repair. Doc said…read morehe could send someone over in 20 minutes. True to word Juma came, analyzed and repaired. Prompt, courteous and knowledgeable at a reasonably fair price. I highly recommend this local family business.

Another Dockery's visit (same day!) to service a GE refrigerator and another edifying experience…read moreconfirming the integrity of the most reliable repair service company I have ever had the pleasure to work with. All of my questions were expertly answered, and each step in diagnosis was perspicuously detailed. Informed by years of experience, Ijjumaa's chain of deduction and reasoning flows effortlessly. By the time he reached his conclusion, I felt no surprise and had a pretty good idea of the range of costs i faced. After clarifying my choices, he explained avenues for resolution and their practical (part options, time and logistics) and financial ramifications. He suspected that the $150 part (plus labor) was malfunctioning temporarily, having been frozen. Where Dockery's might have charged me for a part that was not working before removing it, they chose to invest in my trust by reinstalling the part and recommending a procedure to follow after he had left and the fridge had completed it's defrost cycle.

Good quick service good pricing. Knowledgeable. Friendly Happy Effecient…read more Didn't ask for coffee

My ac needed a servicing and I was able to schedule a same day appointment if needed. The…read moretechnician arrived a few minutes early and was able to tell us why the ac wasn't working properly. He got it fixed and service was good. Would use this place again

I moved into an apartment in which the refrigerator's water dispenser had never been installed. I…read morehired Rapid Fix to do the installation, and two technicians came to my home. It turned out to be a more difficult job than anyone had anticipated. They came up with a creative solution and got the job done. Communication was excellent, and the price was reasonable. I would definitely use this firm again.

HI I am trying to reach you about the repair that you did on my dryer. Whatever you did was not…read morecorrect. I keep trying to call you so you can rectify the issue and I am not getting a response. I am really disappointed by the support I have received. I have reached out multiple times and I am getting nothing back. I see someone else had the same issue with you. Please contact me.