I've been using North Bay Shuttle since they were referred to me several years ago and am now…read moretotally spoiled by their outstanding service. I use them for both business and personal travel logistics exclusively. They have never missed an appointment and have gone out of their way to accommodate me when I've encountered travel disruptions such as delayed flights. During the bad winter storms of February 2025, I even changed airports for my return flight because SFO was shut down ... and they were there to pick me up in Oakland at the new time. That kind of flexibility and service is rare ... and one reason I'll never go back to the express buses. John A.

I don't usually write reviews, but given my excellent experience with North Bay Shuttle I couldn't…read moreresist! We've been using their service for years to get to and from the airport from Sonoma County. They are 100% reliable - an important feature for catching a plane! The drivers are excellent - personable, safe and helpful. I highly recommend their service.

The buses are so comfortable. I can't think of a more affordable, timely and pleasant way to start…read moremy travels.

‼App does not work, buses do not run on schedule, and Dave who answers the phone was extremely rude…read moreand disrespectful. I was stranded at SFO when scheduled bus did not arrive. Called Dave who spoke aggressively in an unbroken stream of words without letting me speak, saying things like: "I have no idea about the app it's run by a third party and I have no idea what you're looking at but your probably using it wrong" When I asked Dave to slow down and allow me to speak he sounded instantly offended and adopted an even more aggressive tone, talking over me and then hanging up abruptly. I would never consider using this company again, it appears unmanaged.

Taxi always arrives on time. Chuck knows the traffic flow depending on the day and time, enabling…read moreme to always be on time for my appointments. Dependable. Reliable. Excellent driver. Very friendly and helpful. The car is immaculate.

We had an excellent experience and I can't say enough good things. He was incredibly helpful in…read moremaking sure my mom got to and from the airport completely stress-free, which meant so much to our family. Communication was easy and responsive from start to finish, and everything was seamless. On top of that, my mom really enjoyed her conversations with him -- she felt comfortable, cared for, and in great hands the whole time. Reliable, kind, and professional. We will absolutely be using Marin County Taxi again.

great service. last moment reservation. I was promptly picked up at Oakland Airport and swiftly…read moretransported to Marin General Hospital to attend my granddaughter's birth. Will definitely use them again.

The service I received a from Marin airport transportation was simply outstanding I was picked up…read morefrom SFO after a very long flight and was very pleased at the a kind efficient service I received that evening this is definitely a transportation service to use I will be using them again in the future

tl;dr: Service has good aspects (drivers, manager) and bad aspects (Dispatch)…read more I needed transportation from Marin to SFO at 5AM. Taxi services weren't running at that hour for transit to the San Rafael Transit Center to catch the Marin Airporter. ## Good Experience Luckily, I asked around and Marin Door to Door was presented to me as an alternative. I booked their service the day before my flight and it went flawlessly: I was picked up at my apartment, a couple other patrons were picked up and made great time to the airport. The van was clean and the driver was safe as well as personable. ## Bad Experience A week later, impressed with the previous experience and ease of use, I booked transport from SFO back to Marin the day before my arrival. Unfortunately, it fell apart from there: I walked to the van, the driver assisted me with my bag as I got in the vehicle and he finished his conversation with Dispatch. As the driver described, we'd have to wait for another passenger who's flight was still enroute to SFO due to an issue with another driver's van. Dispatch called me soon after the driver's conversation concluded and I was filled in. I expressed that I did not expect this wait (40min for plane to land, 10min to get the van) to be so lengthy and that I would like to simply get a refund and board the Marin Airporter seeing as how it will take less time. I was denied a refund and yet continued to make my case that this is merely a one-off issue with their service, that I understood but would still like to avoid explore a different option. Continued denial; I went off to the Airporter regardless. I called once again requesting a refund and to express my displeasure with such repeated denial in a clearly innocuous situation. In return Dispatch berated retorts such as I was told of a 5-40min possible waiting limit [I was not told this, but it makes sense in the long run... still, should have been told to me or at least somewhere on their website (quick glance, couldn't find it)], the customer to be waited for was a regular, and upon me mentioning what the driver explained to me as the situation regarding the other driver, that I was misinformed (which if I was, is more concerning considering now a driver is lying to me) which ended up not being the case. I hung up, not pleased. I spoke to a manager on Monday. She heard my plight, spoke with the driver and Dispatch and the next day called back, apologized, reiterated the possible waiting time which was not explained to me before and issued a refund. Honestly, the manager was the best part of this whole ordeal. She was calm and put me at ease regarding the situation. ## Conclusion Overall, Marin Door to Door is something I would have used frequently or possibly exclusively. Instead, in an effort to avoid any further displeasure with their service, I will put up with minor hassle of needing cash and the minor timing inconvenience of the Marin Airporter and use Marin Door To Door for those seldom weird-hour flights.

THEIR LICENSE TO BE ON SFO PREMISES IS REVOKED AS OF 10/10/18!…read more I KNEW something wasn't quite right. They've been making my airport pickups more and more difficult the last couple of times I have used them. When you ask they say things like: "SFO is making some changes" and "Due to construction..." VERY evasive and VERY sketch answers. They had two opportunities to be straight with me and they chose not to so I called SFO to get my answers. I just spoke to someone who manages these contracts. He told me they were officially terminated on 10/10/18! They have issues with the CPUC and also the FTB. Nice try...next time don't be so evasive.

I found Truss Car Service through Nextdoor. Pedro had many positive recommendations, so I reached…read moreout through Nextdoor messaging. He was the most prompt in responding and his pricing was clear, fair and in line with other car service companies. I scheduled rides to and from Port of San Francisco two months in advance, and received confirmation text promptly. Pedro is professional, punctual, and all around nice guy. He made our trip to and from the port very smooth, and while hiring a car service does cost more than driving and parking yourself, it is well worth the extra cost and lovely start to any vacation. I will definitely be using Truss Car Service again.

Pedro treated us royally, both taking us to and returning us from SFO for a very good fare. His…read morecar is luxurious (chocolates!) and he's a great conversationalist if you want to talk (great music, too). We were very happy with the service and would definitely use them again.

My family used this service to go to the airport and back. They were great! On time, reliable,…read morecourteous, professional. We will use them for our next family trip too!

Excellent company for airport pickups or a night on the town. Well priced for the high quality of…read morevehicles and super professional drivers.

Always on time with great drivers. My go to whenever I need a shuttle I recommend them 10 plus…read moreprices are reasonable. I have used their company multiple times.

Courteous, Professional, on time, good driver. Respectful of privacy. It makes everything very easy.read more

Marin Limo & car service are outstanding!! They show up on time , their drivers are very…read moreprofessional. I highly recommend them.

We have used their services several times to go to the airport and for a cruise. They are…read moreexceptional-always early, extremely safe drivers, spacious vehicles-it takes all that stress of getting home away. I highly recommend their services!!

Brian and his team provide incredible service. They are timely and always friendly and careful…read more I am so grateful in particular to Brian. He is a great conversationalist as well as a person with practical travel experience. I always enjoy our talks. I have used Marin Car Service for many years and highly recommend them!

We needed round trip transport to SFO. Brian was on time and drove us safely back and forth. Very…read moreeasy to communicate with via email and text. This is a top notch professional service, you can count on them.