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    Mt Tam Limousine

    5.0 (15 reviews)
    Open 4:00 am - 12:00 AM (Next day)

    Services - Mt Tam Limousine

    Limos

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    16 years ago

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    RICARDO M.

    Thanks Jon. Its a pleasure to do business with you.

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    Ask the Community - Mt Tam Limousine

    Review Highlights - Mt Tam Limousine

    Lately, I have asked Ricardo to help out with rides to and from school events for my kids when I have conflicts.

    Mentioned in 9 reviews

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    Marin Door To Door - Return flight.  Service type listed INCORRECTLY as "EXCL 1-2"

    Marin Door To Door

    1.3(308 reviews)
    2.7 mi

    tl;dr: Service has good aspects (drivers, manager) and bad aspects (Dispatch)…read more I needed transportation from Marin to SFO at 5AM. Taxi services weren't running at that hour for transit to the San Rafael Transit Center to catch the Marin Airporter. ## Good Experience Luckily, I asked around and Marin Door to Door was presented to me as an alternative. I booked their service the day before my flight and it went flawlessly: I was picked up at my apartment, a couple other patrons were picked up and made great time to the airport. The van was clean and the driver was safe as well as personable. ## Bad Experience A week later, impressed with the previous experience and ease of use, I booked transport from SFO back to Marin the day before my arrival. Unfortunately, it fell apart from there: I walked to the van, the driver assisted me with my bag as I got in the vehicle and he finished his conversation with Dispatch. As the driver described, we'd have to wait for another passenger who's flight was still enroute to SFO due to an issue with another driver's van. Dispatch called me soon after the driver's conversation concluded and I was filled in. I expressed that I did not expect this wait (40min for plane to land, 10min to get the van) to be so lengthy and that I would like to simply get a refund and board the Marin Airporter seeing as how it will take less time. I was denied a refund and yet continued to make my case that this is merely a one-off issue with their service, that I understood but would still like to avoid explore a different option. Continued denial; I went off to the Airporter regardless. I called once again requesting a refund and to express my displeasure with such repeated denial in a clearly innocuous situation. In return Dispatch berated retorts such as I was told of a 5-40min possible waiting limit [I was not told this, but it makes sense in the long run... still, should have been told to me or at least somewhere on their website (quick glance, couldn't find it)], the customer to be waited for was a regular, and upon me mentioning what the driver explained to me as the situation regarding the other driver, that I was misinformed (which if I was, is more concerning considering now a driver is lying to me) which ended up not being the case. I hung up, not pleased. I spoke to a manager on Monday. She heard my plight, spoke with the driver and Dispatch and the next day called back, apologized, reiterated the possible waiting time which was not explained to me before and issued a refund. Honestly, the manager was the best part of this whole ordeal. She was calm and put me at ease regarding the situation. ## Conclusion Overall, Marin Door to Door is something I would have used frequently or possibly exclusively. Instead, in an effort to avoid any further displeasure with their service, I will put up with minor hassle of needing cash and the minor timing inconvenience of the Marin Airporter and use Marin Door To Door for those seldom weird-hour flights.

    THEIR LICENSE TO BE ON SFO PREMISES IS REVOKED AS OF 10/10/18!…read more I KNEW something wasn't quite right. They've been making my airport pickups more and more difficult the last couple of times I have used them. When you ask they say things like: "SFO is making some changes" and "Due to construction..." VERY evasive and VERY sketch answers. They had two opportunities to be straight with me and they chose not to so I called SFO to get my answers. I just spoke to someone who manages these contracts. He told me they were officially terminated on 10/10/18! They have issues with the CPUC and also the FTB. Nice try...next time don't be so evasive.

    Photos
    Marin Door To Door - Return flight note: Shows I booked shared, but only exclusive available, just as departing- but rate is now $86?

    Return flight note: Shows I booked shared, but only exclusive available, just as departing- but rate is now $86?

    Marin Door To Door
    Marin Door To Door - Departing note listed showing that I requested shared but "exclusive" available with fee of $56

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    Departing note listed showing that I requested shared but "exclusive" available with fee of $56

    Mt Tam Limousine - taxis - Updated May 2026

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