I have been taking my animal kiddos to Mt. Spokane Vet since 2013. They have always provided excellent care. I have gotten to know many of their staff, and appreciate the level of concern they provide. They always do a followup call to see how a patient is doing. I have even had such phone calls directly from the vet themselves, not just a staff person.
During my years of taking my kiddos to them, they have treated a beagle, dalmatian, collie mix (all now deceased through old age). In addition, five cats (four are now deceased, also due to old age). I have also lost 2 exotic pets, both were reptiles. The vets spent a lot of time providing care for these babies. They died. It was not the fault of the vet. They are not gods. My babies had a lot going against them from the beginning, and we all spent time trying to heal them. I commend their practice and the way they have been diligent with me and the care to nurse them back to health, even though, in the end, they just didn't make it. It is called life. But, I love having a vet practice where the vet themselves calls me and checks in. That is above and beyond. My human docs don't even do that.
All in all, I don't take my kiddos anywhere else. Dr. Bohner, Dr. Woodd, Dr. Ahrendt, Dr. Hoover have all seen my zoo at one point or another, and I have never had a bad experience. The office staff as well.
Oh, and let me just say that I have had animal emergencies:
1) Golden retriever crashed with her brother while catching a ball in the air. Knocked 4 teeth out and a lot of blood. No appt needed.
2) Golden retriever licked her incision from her spay (my fault, I didn't keep her cone on), and caused a major infection. They met me at the car with a cart to take her in as she had a belly full of pus. They cleaned her, fixed her, and saved my baby girl. No appt needed.
3) Beagle picked up from groomers and on the way home collapsed in the back seat of the car, tongue turned blue. Rushed him to Mt. Spokane Vet. Dr. Woodd and Dr. Radcliffe both put him on the operating table. He had a tumor on his spleen, and it ruptured. He died on the operating table. But they did what they could and made him a priority.
4) Bearded dragon showed symptoms of swelling in legs. I didn't call, I just rushed the reptile down there. They made it work.
All in All, Thank you to the whole crew at Mt. Spokane Vet. To those that seem to post about bad experiences, please understand that you having to wait in a waiting room longer than you expect might be because they are in the back saving the life of a precious baby. Get over it!!! One day, it might be your baby they are saving, and making someone else wait in a room. They have to perform triage and if that means you have to wait, be patient with them. read more