This was my first time in Mt Shasta Ski Park and it was a very fun and pleasant experience!
5 stars for the instructors and 3 stars for the office staff but because the instructors were so great, it overshadowed the bad experience with the office staff.
Let me start off with the instructors, they are attentive, patient and caring. BIG SHOUTOUT to Joe and Andrew, best instructors ever. I have no experience in snowboarding and these two instructors really helped me build the confidence to transition from bunny slope to Marmot. Andrew taught me the important basic skills. Joe taught me additional skills and reimplemented all the other necessary basic skills that I needed to continue to practice on. I have taken one lesson in Tahoe several years ago and honestly, it was expensive and they only spent 2 hours and then left me to fend for myself. But not here, the instructors were so nice and even when they were not teaching, if they see me on the slopes and I'm doing something wrong, they'll just give me some pointers and that was enough for me to correct myself.
The office staff wasn't very friendly. My friend and I signed up for the all/full day class. The class started at 10A but we came 5 minutes late so the office admin would not allow us to join the class. I get it, we were late, we were okay with missing the first couple of minutes of class but the admin was adamant about not letting us join period. My friend took lesson here before and the last time, she was here, she had to wait for the class to start and one of the instructors was late but of course it was all gravy when the instructor was late but when the customers are late just by a few minutes, we were not allowed to take the class. That was upsetting. We tried to reason with the front desk and told her that we are okay with missing 10-15 minutes of the beginning of the class and won't make the instructor hold back the class for us. We understood that it's our fault for being 5 minutes late but because we were stuck at the front desk trying to reason with the lady, it dragged it out to 15 minutes. Then she tried to say we were 15 minutes late. There was no way we could reason with her at that point so we opted for half day class but that was a BIG BUMMER. We paid for full day and only got half day class. At the end of the class, I was supposed to get a voucher and graduate to level 2 but because I couldn't attend full day's class, the front desk lady wouldn't honor it even though I paid for full day's class. If it wasn't for the negative front desk experience, I would've given this place 5 out of 5. read more