When I reserved this vacation, I specifically told them I'm a single parent. They sold me on the fact that they have a pool. Upon arriving, I was forced to sign this NYS pool law requiring 2 adults to accompany their child-and I once again reiterated that I was ALONE with him. She said "I don't think that'll be a problem this weekend, people will be in the pool". Well, they weren't-and the one time they were when we had a chance to swim, they left 5 minutes later and my son had to come out.
The lady I reserved the site with also made mention of the free hot showers. That was a stretch, since the last day we were there, the man who allegedly owns the grounds drove his fancy truck around the campground yelling not to use the water because they don't have much left and only to use it to flush!!! Needless to say, we couldn't shower or brush our teeth, or get water to drink.
Strictly enforced quiet time at 11pm? YEA RIGHT. It was 1 am- music blasting, people talking/ laughing loudly, and I was struggling to get service to call the owners (although they BRAG FREE WI-FI-but upon arriving, you will see signs posted saying ONLY at REC HALL AND POOL AREA). What good is that?! So I walked to the front of the campground and called the office. She sounded annoyed that I called. 10 minutes later the man drove his truck back around to reprimand the noisy campers. I should mention, I had to call the night prior as well!!! This woman had the audacity to walk through our campsites with a lit cigarette in her hand checking on the water issue, saying "what a pain in the ASS NYS is for making them install these $10 faucets on the trees". Meanwhile, my 9 year old sat listening and being subjected to her secondhand smoke. I also want to mention that the lady told another camper that the loud group was too large of a group to control! And that she couldn't kick them out because they were drunk! I guess Lake Luzerne doesn't have police presence? Are you kidding me? Being disorderly isn't grounds for calling the police in?!
They also bragged when I reserved about giving bags for trash but fail to mention on their website or during reserving of the $2/per bag fee to dispose of the trash in their dumpster! I kept my trash til I got home yesterday, to avoid that fee.
Also, the ladies at the front desk made it CLEAR that if the lady in the office was bothered AFTER 8PM, THAT SHE WILL NOT BE HAPPY. Well guess what, I'm not happy, and my credit card now is aware of this and I'm hoping not to have to pay for this terrible vacation. What an unprofessional way to do business. False advertising at its finest. read more