The staff is rude, incompetent and unapologetic. After waiting what felt like forever to be seen, my appointment was canceled the same day without notice. Mind you, the appointment was scheduled on a Monday and was canceled because a questionnaire had not been filled out 24 hours ahead of time. Due to staff incompetence, I was never properly enrolled in their patient portal and could not gain access to the questionnaire. This was an error on their part all the way and my appointment was dropped.
My appointment was for 2pm. They called to cancel at 10am but I did not receive the voicemail until 11am. I called immediately to try to get back on the schedule and explain that I could not access the questionnaire. Keisha answered and fixed the portal problem and said she would call me back to tell me whether or not I could have my appointment back. She never called me back. I also still couldn't access the questionnaire. I called back and spoke to Marnie and she was able to get me access to their questionnaire.
At noon, I still hadn't heard back from Keisha and so I called again. Conveniently, everyone was out to lunch.
I live about 45 minutes away, feel like absolute excrement and need to decide if I have to get dressed and go to this clinic at 2pm or not.
I finally get through to someone after 1pm, and Keisha vindictively keeps me on hold for 24 minutes only to tell me, no I cannot be seen today and to offer me another appointment 5 days later. I told them to take me off their client list.
I seriously hope that woman loses her job and I hope this business goes under. I am absolutely desperate for care and must go wait all day in the emergency room now for a simple medication that could have easily been prescribed had the appointment been honored. Don't waste your time or money with these flaky people. read more