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    MSI

    3.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    2 months ago

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    Cynthia S.

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    1 year ago

    The customer service was amazing. Victoria was patient and attentive. Can't wait to renovate my bathroom using their products.

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    Sunn Carpets Flooring America - Marmoleum custom install.

    Sunn Carpets Flooring America

    (26 reviews)

    Sunn Carpets performed exceptional results for our luxury vinyl flooring and stair carpet runners…read more Project management communication and time were right on schedule. We were quite satisfied with the quality of the work and clean up after the job. Our sales provided the information needed for us the make the best value solution.

    So if I had done a review on the first install it 100% would have been 1 star. Apparently I had…read morereceived defective carpet, so it would pull out easily and also the carpet had a pattern stain that you could clearly see once vacuumed. It also had several gaps where the seams met. The installers assured me this was normal and that the seams would fade. I was shocked considering the price we paid for the carpet. Also, I asked a few experts in the area and they also agreed this was not correct at all. Well two weeks later and it honestly looked worse. So I called them back. They "fixed" the seams they said and left. I didn't have a chance to look before they left as I was on a work call. I checked shortly after and same deal. I ended up calling my project manager at Sunn and she came right out to check. Well lo and behold, she immediately could tell something was wrong even though the installers assured me twice that everything was ship shape. She had me send over a piece of the carpet to get tested by the vendor. That ended up being about a one month waiting period. The vendor got back to me and agreed that the carpet was defective and offered a full replacement at zero charge. They were extremely compassionate and empathetic, so it made me feel much better since the installers made me feel like I was going nuts. So we got the second install done on the carpet and it is MUCH better. There are still issues at a couple seams, so I am not 100% thrilled. But it did take care of the major issues we had. To be honest, I was pretty surprised the whole time that the GM or owner of Sunn carpet didn't follow up on this at all. The only thing that saved them from a one star review was their project manager to be honest. So I am so appreciative of her help in all of this. But I do think that better quality control would help this company a lot. Also, a follow-up after install to ensure customer satisfaction should be standard. But it is what it is. I would be a bit hesitant to use them for my next fooring project given the circumstances. But at least it wasn't left in the state of the first install. DM me if you would like the first or second install pics. If I posted the first install pics here I think it would severely hurt this business, so I refrained from that.

    Floor & Decor

    Floor & Decor

    (19 reviews)

    All I can say is WOW! What an awesome store. Walking in at first and seeing the huge selection, is…read morevery overwhelming but as soon as you get help from sales associates the whole process becomes super easy. Sue Haley was the first sales associate to help me. I was having problems with my visualizer app and she took me right to their computer and helped me to visualize my tile selections in my bathroom. She was very knowledgeable and patient in showing me how to access and use the visualizer app. I selected a few tiles that I liked and Sue Haley set me up with their designer Marianne. I showed Marianne the large format tile I had selected for my shower walls and she pulled some floor tiles for me and showed me how you can set them up against the large format tile display making it easy to see if they go well together. She also let me know that all she needed was my builders information and I could take five samples home free. I had no idea. This was such a convenient service and it helped me a lot to take these samples home and see them in my bathroom. I selected the tiles, and a few days later I returned the samples that I didn't want. That day a sales associate named Serenity easily helped me pick out the grout color that would pull the wall and floor tiles perfectly together. I was able to select all the supplies I needed completely in my budget. They have very competitive pricing. Anywhere from inexpensive to custom-made expensive and everything in between. There is something here for everyone. I highly recommend Floor and Decor in Live Oak by Ikea in San Antonio Texas.

    If you are in the need for hard to find transition pieces in a color box stores don't carry…read moreanymore, this is your place. They had exactly what we needed and we had been shopping around for weeks. And at a decent price. The staff were pleasant and helpful. And the bathrooms were nice. The store has a great selection of so many things to choose from. We will be back for any flooring projects in the future.

    MSI - flooring - Updated May 2026

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